ITunes Painfully Slow
I've been using iTunes on my laptop PC (Dell - Inspiron 1501 - Windows XP SP2) for about a year now and really love it. Then about two weeks ago, it began freezing up. Now it's running but PAINFULLY SLOW. I have spent days troubleshooting with Dell Tech support but they are very reluctant to support iTunes. I've done a complete and thorough virus scan from several sources - nothing. I've even gone so far as to back-up my files, reformat my hard drive, and re-install windows! I downloaded and did a fresh install of iTunes and STILL have the same problem - it works, but it takes forever to switch screens, change play lists, display menus. This is the only program on my computer that is behaving this way. I'm at the end of my rope. What can I do to get iTunes working the way it was?
*+dont worry iTunes is made to annoy...+*
*+remember whenever u see a update, please wait sum days look in2the Apple Discussions & see wat people are say abt the new update....+*
*+in this tech world an update is an upgrade, but its the oppisite with Apple iTunes.+*
*+IT JUST GETS BETTER & BETTER... WORSE :)+*
By de way call the iTunes Support team, they might help u out.
Message was edited by: luv_apple
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ITunes 9.2.1 iPad painfully slow, iPhone 4 fine
Ever since I updated to version 9.2.1 the backup time for my iPad is painfully slow.
I ran a backup on my iPhone4 and it took about 5 minutes for a full backup and sync. So I ran downstairs, grabbed an adult beverage from the fridge, started working on my mac mini. After 60 minutes I went to grab some info off the iPad and it's still backing up an hour later.
System:
iPhone & iPad sync to a Windows 7 PC.
(Trust me if i could migrate without having to wipe my phone and iPad settings they would be on the mac mini)
I've rebooted my PC and iPad several times with no luck.
This has been running perfectly fine with iTunes 9.2.Requirements to install iOS 4.2.1, this is from http://support.apple.com/kb/DL1061
System Requirements
* Mac or PC computer with USB 2.0 port
* iTunes 10.1 or later
Requirements for iTunes 10.1 on a Mac (this is from http://www.apple.com/itunes/download/ )
Macintosh Hardware
* Mac computer with an Intel, PowerPC G5 or G4 processor
* Intel, PowerPC G5 or 1.0GHz PowerPC G4 or faster processor is required to play Standard Definition video from the iTunes Store
* 2.0GHz Intel Core 2 Duo or faster processor is required to play HD video, an iTunes LP, or iTunes Extras from the iTunes Store
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* Playing videos also requires at least 16MB of video RAM
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Macintosh Software
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I was downloading a TV episode in Itunes when it froze. The download was not completed. I had to use the emergency shut down processes and then restart my Imac. Everything now takes 2 to 3 minutes to open up. I have access to all my applications,as far as I know, but everything including my internet is painfully slow. Almost like itues is still running in the background or something.
Go to user>Applications>Utilities>Activity Monitor and check to see what applications are using all your memory. You can quit the offending app in Activity Monitor - please let us know what happens,
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ITunes 9 painfully slow to load
With all the new graphics & album art that loads & animation that has to load iTunes load so painfully slow & don't let Time Machine run at the same time! Is there anything I can do to either turn off all the additional art work that loads or can I downgrade back to the previous iTUnes?
Or is there something in Utilities maybe I can do?I'll add my experience to this. It takes sometimes as long as 15 minutes to load my library, during which iTunes is "Not Responding," and churns my hard drive so that my entire system is nearly unusable. My system still has sufficient memory, so it is not paging.
Shutting down in the same experience. I just timed it at 10 minutes, with the same hard drive churn and nearly unresponsive system. The RAM usage goes as high as 1GB of ram, and in Activity Monitor, it is writing for minutes at ~20MB/s. I thought that my library was somehow corrupted, but this seems to be a common experience?
Why didn't Steve Jobs demo this great new feature? -
Itunes 7.5 painfully slow to open in Vista
Hey everyone, whenever I plug in my iPod touch or open iTunes the computer hangs for 30secs to 5mins before I am able to go into iTunes and sync my iPod. I have read other places that iTunes is slow for Vista but they were mostly old articles, is version 7.5 still problematic in Vista? Thanks a lot.
Same for me. The iPod Touch itself is like a dream, very smart device thanks to the amazing intuitive system, but iTunes 7.5 for Windows is the complete opposite! I just spend the entire day trying to get some music, movies and photos on my device but it's been a miserable day of failing, errors, waiting, searching and waiting, waiting for the synching to complete. Sometimes a part of the media did sync, but not all of it and only after waiting for a long, long time! I tried looking for alternatives like MediaMonkey but it doesn't support iPod touch (because it doesn't support usb mass storage i think). My first Apple experience is turning into a nightmare to be honest.....
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Can anyone please help me?
Kathy -
Can't recover songs and itunes very slow
My computer crashed and had to be totally restored so I lost itunes and everything. I downloaded it again and proceeded to try to sync with my nano. First of all, itunes was running way slow...so slow that I thought the computer was freezing but its not. Itunes is the ONLY program that this happens to. When I plugged my ipod in it said it wasn't synced with this computer and gave me two options to sync it, both of which would have pretty much wiped everything off of it.
I did some digging and found that I needed to get some software to pull the songs off of my ipod and put them back in itunes. I opted for Media Widget and it worked very well. It pulled all of the music off of my ipod and put it back into itunes. When I synce my ipod with itunes it started uploading the songs as expected but then I started getting messages similar to "this computer is not authorized to play (name of song)." I started looking into it and it is all of my purchased music from the itunes store. Its all in itunes but it won't upload to the ipod. So I thought I'd just create a few audio discs from the purchased playlist and then rip them into itunes and remake the playlist. Nope, itunes won't let me burn those songs to a disc, either.
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PAINFULLY slow- can take 4 min to infinity to change tabs!
I have a late 2008 MacBook Pro (original unibody MBP) that's running PAINFULLY slow! I used to be able to run 2 browsers with 15 tabs each, Photoshop, and word all at once. Over the last couple months, I can have as little as a browser with a few tabs and it grinds to a halt. I can simply click on a tab, or on a drop down menu, and I'll get the spinning beach ball for 4 or 5 minutes. Even cmd-opt-esc is unresponsive. Then, minutes later, it'll instantly execute anything I commanded over the last several minutes. Firefox seems to be the worst offender, but it can happen no matter what's running. It can happen immediately after rebooting, too (I used to only have to reboot every few weeks, now it's several times per day)
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This is the original unibody Mac with 2.4 ghz core 2 duo. It's been upgraded with 4GB of ram (2.7 used) and a 1TB hard drive. I did those upgrades 2 years ago and they've worked fine until recently. Clicking "get info" on the HD says 333 GB are free, but under "about this mac" it says 121 GB are free and 211 are used for "backup". I'm running OS-X 10.9.2 and it says there are no updates to install.
I've reset system manager
I've reset PRAM
I've fixed disk permissions.
No effect
I know I don't have the speediest machine, but even a mid-80's mac could smoothly handle a drop-down menu, and this is a recent problem. I'm at a loss here, guys. Any idea? My computer is quickly becoming unusable!Great- Thanks! Here's the info...
Hardware Information:
MacBook Pro (15-inch, Late 2008)
MacBook Pro - model: MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 3:17:46
Disk Information:
SAMSUNG HM100UI disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (121.34 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] com.parallels.kext.prl_hid_hook (4.0 3522.205912) Support
[not loaded] com.parallels.kext.prl_hypervisor (4.0 3522.205912) Support
[not loaded] com.parallels.kext.prl_netbridge (4.0 3522.205912) Support
[not loaded] com.parallels.kext.prl_usb_connect (4.0 3522.205912) Support
[not loaded] com.parallels.kext.prl_vnic (4.0 3522.205912) Support
[not loaded] com.roxio.TDIXController (1.7) Support
Startup Items:
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[running] com.canon.MFManager.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[failed] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items:
Temperature Monitor
Quıcĸsıɩⅴεʀ
WDQuickView
HP Scheduler
Internet Plug-ins:
o1dbrowserplugin: Version: 5.3.1.18536 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.2.6 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.3.1.18536 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.5.4 Support
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 Support
GarminGpsControl: Version: 2.8.2.0 Release Support
SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.4.0 - SDK 10.7 Support
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
Fan Control Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
MacFUSE Support
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
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Time Machine Backups [Local]
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Total number of backups: 22
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Last backup: 2014-04-07 15:52:25 +0000
Size of backup disk: Excellent
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Seagate-40A98A TM Backup [Network] (Last used)
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Total number of backups: 34
Oldest backup: 2014-03-12 09:26:21 +0000
Last backup: 2014-04-21 16:19:38 +0000
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Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
0% Google Chrome
0% TemperatureMonitor
0% WindowServer
0% fontd
0% FanControlDaemon
Top Processes by Memory:
324 MB Finder
123 MB com.apple.IconServicesAgent
119 MB Google Chrome
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79 MB com.apple.WebKit.WebContent
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1.58 GB Active RAM
1.51 GB Inactive RAM
552 MB Wired RAM
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My computer is extremely slow, with the rainbow wheel appearing with every click. It is one year old, and has all the most recent updates. Why is it so painfully slow?
That sounds horrible. There are a number of reasons it could occur.
The first thing to do is ensure you have adequate backups, because what you describe can be a symptom of impending disk failure.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting. There are four separate parts to it; read everything first.
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial. -
Macbook Pro running painfully slow
Hello,
I'm working on a MacBook Pro that's suddenly started to run painfully slow. I've repaired permissions, reset the PRAM, updated everything to Mavericks, and even though it might be running slightly faster, I'm still encountering the pinwheel every time I start anything up or really try to click on anything. I'm pasting my etrecheck info below. Any guidance is most welcome and appreciated!
EtreCheck version: 1.9.11 (43) - report generated May 31, 2014 at 1:33:49 PM EDT
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
System Software:
OS X 10.9.3 (13D65) - Uptime: 1 day 5:55:49
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (479.55 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
User Login Items:
None
Internet Plug-ins:
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
0% imagent
Top Processes by Memory:
401 MB firefox
193 MB mds_stores
147 MB softwareupdated
131 MB com.apple.IconServicesAgent
78 MB loginwindow
Virtual Memory Information:
1.29 GB Free RAM
1.57 GB Active RAM
504 MB Inactive RAM
660 MB Wired RAM
1.96 GB Page-ins
0 B Page-outsOS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own". -
Macbook Air internet connection painfully slow with ethernet.....
Hi all
I am currently staying in a serviced apartment and have a Macbook Air that I have had to connect to the in-house LAN through the USB port (someone on here was kind enough to suggest this - I'm a bit of beginner at all this!). The connection is painfully slow (it claims to be connected but pages in safari don't load, iTunes won't load etc.), but the ancient IBM pc on Windows XP conencts through the same at a good speed.
I am also in a wifi environment but my Macbook Air doesn't connect to anything - it keeps timing out (even when it can recognise several unsecured networks). Can anyone advise?
Message was edited by: kaythomsonMine is slow too! The Charter tech was here for four hours today, redoing the entire building. Every other Mac and PC here are up to speed. The new Mac Pro Octo has never been up to speed. I really don't have time to put hours into what I suspect will be a dead end. Apple needs to look into this and help us out.
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I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectedly. iTunes microsoft word all of them quit unexpectedly. Help!
Exact same problem with my 2010 MBP 2.4ghz 4gb ram 10.6.8. iTunes said update was needed, Software Update ran with various updates including a security update, truthfully didn't pay much attention, I always install the Apple updates. After the restart it took 3-4 times longer than normal to get to the login screen, same to get to the desktop but I'm familiar with that occurring on update restarts. Unfortunately it got worse from there. Performed a full shutdown and startup. Same long boot. After the desktop finally loads every mouse button press received a 2 minute beachball. I use menu-meters and both processors are under 10%. Waited a few minutes for disk utilities to launch, repair permissions estimates 3 hours for a typical <10 minute process. Activity monitor shows nothing over 10% CPU most of the time however ReportCrash pops to the top often. Any suggestions would be greatly appreciated. BTW zero problems until this update.
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I am having a great deal of trouble with the iTunes Store (Music, Films, etc) on my iPad 3.
The iTunes Store App appears to be running really slow, with either nothing displaying at all, or only some items appearing after a long wait.
The issue affects all the tabs (Music, Films, TV, etc), in fact just changing tabs can take minutes, with little results shown if at all.
I can see a spinning 'in progress' icon in the status bar at the top of the iPad screen next to the WiFi icon, it just runs and runs.
I have quit the App, done a hard reboot on the iPad, it makes no difference at all. It may have started after the 5.1.1 update but I can't confirm that as this is the first time I have been in the iTunes Store on the iPad for a few days.
There are no speed issues with the App Store or other internet based apps, they are all operating normally.
I am also on a 30mbps cable connection and I know it is not an internet speed issue.
Maybe there is an issue at the iTunes Store end, is anyone else seeing a problem?I have the same problem on my 1st, 2nd, and 3rd gen 64 gig iPads! That can't be a coincidence, I reset network settings on the iPad, reset the airport extreme, renewed the ip on the cable modem, at one point I did a hard reset on the iPads, I made sure the program was closed completely and reopened it, all that but not nessasarly in that order, and as others stated everything else works good, only the iTunes app is painfully slow. I'm running a 100 meg Internet connection and pretty much maxing out the iPad on upload and down load speeds as per speedtest.net app. And all this occurred for me soon after the 5.1.1 update release. The 1st gen 64 gig iPad I have has not had the update yet and iTunes has the same issue running 5.1!
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In the past week I have noticed that the iTunes music store has been moving slowly, it takes over 45 seconds for a song to preview (often needing to buffer in the middle of the 30 second preview, and navigating from page to page takes quite a while. Today, I tried downloading a song (3.7 megs), and it took 20 minutes, and please don't say its my internet connection (at home I have 16/1 and at work it's 45/45, both are painfully slow). I have seen other posts on the store being slow, so this obviously is an issue that is affecting other users; Apple needs to resolve this soon.
If it helps I am using iTunes 7.0.1 on a PB G4, and a PowerMac G5Please pardon me if the answer is right in front of my face on the screen.
When there appears to be a widespread, lots-of-people-posting issue (like a persistent slowdown of the iTunes Store or iTunes Search capability), is there a place to look around here for some sort of official Apple response?
Even Earthlink eventually posts a response when they're having a regional or system-wide problem ... and I pretty much hate their not-in-North-America customer service/support. Unless heck freezes over and I can get the gun-chewing, Jolt Cola-drinking computer guy in New Jersey who KNOWS what I'm talking about and doesn't work from a script!
So, does Apple eventually tally up a bunch of complaints/concerns and, at some point, decide to provide an explanation? Or do we just wade through a boatload of Apple Discussions posts about essentially the same thing, hoping to accidently stumble across an answer?
Sorry if I sound cranky. It may just be that my own ignorance is decidely NOT bliss.
iMac Intel Core Duo (Early 2006) Mac OS X (10.4.8) February 2006 Windows Refugee! -
Delete tracks using itunes is slow
When I try to remove tracks from my ipod touch using itunes, it takes like 15 seconds per track. I dug around and saw there was a fix for mac by deleting a program file. What about for windows 7?
Thanks
MikeI solved the problem. It was my hard drive all along. It was USB powered, not self-powered, it was also going through a hub, and the simple fact that it's USB. All that made for a painfully slow device.
So the lesson here: never buy USB drives. They're pretty much extremely large FAT-32 flash drives. Or, don't buy USB drives that don't come with a power brick.
If anyone else ever has this problem, now you know. -
Mid 2011 Macbook Air Painfully slow.
Mid 2011 Macbook Air Painfully slow.
Hey everyone. I am writing about my 13 inch Mid 2011 Macbook Air.
Recently it has been extremely slow and on occasion has not started up.
I have reset the PRAM and SMC already, yet it is still very slow. I have a couple theories about what might have caused it, are they plausible?
Theory 1: It’s a software problem. I tried to upgrade to 10.8.2 but halfway through the upgrade the computer restarted and somehow I was still on 10.8.1. For fear of a big issue happening I didn’t try to upgrade again. Perhaps it is a flaw in Apple’s software update?
The important thing to note about this update is that I tried to install 10.8.2 around a month or two weeks BEFORE I started having problems. So if these issues were due to 10.8.2’s failed update then it certainly was a delayed reaction.
I would of course like to update to 10.8.2 BUT as my computer is acting EXTREMELY slow and having trouble turning on occasionally I am worried the software update will completely brick the machine. Is that possible? Should I actually finish through with the software update?
Theory 2: It was an electricity problem.
The computer died when I was sitting at a café plugged into their wall sockets. A few days later when I came back to the same spot with my old macbook which is now being used in lieu of the Air it suddenly turned black for a little while. Sensing it might be an electricity surge or something with their system I unplugged the cable. I am not sure if that was paranoia though.
Can an electricity surge or a bad outlet fry a computer? Can it fry the ram so the computer is extremely slow? Does that theory hold any water?
Thanks for your help diagnosing this problem.
All the best.Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.
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