Itunes plays songs but without any sound

Hey folks, I am having a problem with sound. I am running a Windows 64-bit Vista on a HP desktop. I contacted Apple and they suggested uninstalling and reinstalling Itunes and it didn't work. All the songs and videos will play in my Itunes but there is no sound. I have downloaded the newest version of Itunes. Any suggestions?

Hi,
I'm just going to give you a quick how to... so here it goes.
1. Back up all your songs into a folder on your computer.
2. Install iTunes 7 www.apple.com/itunes/download/ and all relevant updates.
3. Once that is done, use the backup/format install tool inside iTunes 7, comes up when you connect the iPod.
4. Then add items to your library again, and transfer them to the iPod.
Basically reformatting the iPod shoudl work. Make sure the the songs definatly play in iTunes and dont skip. You could find that the iPod has disk errors.
Let me know how it goes.
Marc5000

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