Itunes plus pour upgrader mes musiques de 128 à 256k?

il semble qu'il soit possible de faire faire une mise à jour des musiques achetées sur itunes de 128k à 256k via itunes plus. je ne trouve pas comment faire.

iTunes Store: iTunes Plus Frequently Asked Questions (FAQ) - http://support.apple.com/kb/ht1711 - extra tips at: https://discussions.apple.com/message/20001723
10/2012 post saying iTunes Plus option is not working - https://discussions.apple.com/message/20050696

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Downloading iTunes Plus song upgrades problem - network connection msg

I recently upgraded to iTunes 10.1. I also purchased the iTunes plus song upgrades for most of my library. When I try to download these upgrades, I get the same message, which is something like "iTunes Network Connection Time Out". However, I have purchased new songs since and been able to download without issue. I have tried all of the following fixes with no avail.
-Uninstall and Reinstall
-disabled firewall completely
-Flushed DNS Cache
None of the above have had any impact on the problem. If I cannot fix this, I will contest the charge for the upgrade with my bank since no one at Apple has been able to help.

I am having the exact same problem. I tried contacting Apple support - I explained my problem and provided the info from running Diagnostics. What I got in return was a cut-and-paste answer about being sure to log in and check my cables, as well as " please note that the iTunes Store cannot investigate every user's connection issue". So what's the point of sending an email in the first place? I'm very frustrated - my iTunes plus upgrade was over $400, and it was billed to my credit card weeks ago while I've been trying to get this solved. I am about to call my bank as well.

Using iTunes Plus to upgrade and restore music

I had a bad computer crash a few months ago, lost all purchased music, then found said purchased music for upgrade in iTunes Plus. Purchased the upgrades, but they are nowhere to be found on my iTunes. Do I need to re-purchase the songs, or can I find them somewhere in the abyss that is iTunes?

The iTunes Plus upgrade process works by your purchased history, and does not care if the pre-upgrade versions are still in your library or not.
First look on your hard drive and see if the Plus versions are there somewhere. If you paid for the upgrades and did not receive them, contact iTunes Customer Service:
http://www.apple.com/support/itunes/contact.html?form=music&topic=Music%20Purcha ses&subtopic=Music%20Purchases

ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

Where did iTunes plus go?

I've got iTunes Match, but some of my songs that I purchased from the iTunes store are in AAC protected mode. I'd really like to have the 256k version, and I'd like to have the unprotected version too... I want to burn a disc with them on it.
Specifically, The Best of Caetano Veloso, the whole album...I bought it from the iTunes store in Feb 2007. A beautiful album, btw.
But it shows as Protected AAC and 128k. 9 of the 15 tracks show as "matched". The other 6 tracks on the album show "uploaded".
i want
1) to have the unprotected iTunes Plus version, and
2) to have the 256k better audio.
Any way to do this? I'd pay the upgrade price but iTunes Plus seems to have vanished..
Using iTunes 10.5.3. Lion 10.7.3.

It's still there but Apple has it hidden at the moment. I was able to get to the iTunes + page by clicking the home icon and then quickly and I mean quickly, moving my mouse to click on iTunes + before it disappeared.

Itunes plus downloading issue

Am having issues downloading iTunes Plus tracks, they download in the normal time, but once done, they hang while the file is processes, this can take a another 5-6 minutes per track, normal non plus tracks do not have this issue. Clearly this is not ideal as it takes 3 hours to complete one album....
computer details:
dell inspiron 1100 upgraded HD to 160gb
RAM is 1gb
iTunes is latest version
no anti virus is running except windows firewall.
XP is service pack 3
thanks for any suggestions
Message was edited by: bugeyedbrit

Trust me bugeyedbrit, you're far from the only one. I'm having the same problem right now and boy am I upset. It seems that more record labels have gotten on board with iTunes Plus so after months of little or no activity if suddenly found about $300.00 worth of music for me to upgrade. While I'm delighted, that more record labels are now iTunes Plus, the freakin' downloads are just outright atrocious! You know how long it's going to take me to download all of these? God a few days at best, I mean I HAVE a cable high speed connection and I'm more that able to download around 5 songs that = 30 MBS or so at 10 seconds. The songs if you notice and I see most of you have download pretty fast but this "processing file" whatever the **** that is, is taking pretty much freakin' FOREVER!! I don't understand this, so I don't think it HAS anything to do with any one of our connections, it's definetly on iTunes side that this issue is with. Like I said I see that they download fast enough but this processing bit is taking an eternity.
Btw I'm able according to my cable company to download at least 5 songs at the same time that are up to 40 MBS in about 11 seconds or so and the most iTunes Plus will upgrade is about 3 songs together. But even so if it was able to upgrade more at the same time the processing would take all that much longer.
Hasn't anyone shot off a letter to iTunes support about this? I've submitted questions to them in the past that to this day they flat out REFUSE to answer with the proof being lack of any response whatsoever. Nice, arrogant buttheads.

Bonjour, j'ai téléchargé la nouvelle version Itunes et j'ai plus mes musiques dans la bibliothèque, je les ai que sur mon Iphone comment faire pour les remettre sur la bibliothèque à partir de l'iphone ?

Bonjour, j'ai téléchargé la nouvelle version d'itunes et depuis il m'affiche erreur -42110 mais ça n'empeche pas le fonctionnement. Mon problème c'est que dans ma bibliothèque j'ai plein de musique mais pas celles que j'avais avant. Je voudrais savoir comment on fait pour remettre les musiques que j'ai sur mon iphone dans la bibliothèque. Car j'ai peur qu'en faisant syncroniser ça me mette es musique que j'ai sur la bibliothèque sur mon iphone..
Je sais pas trop si vous comprenez mon problème, mais j'éspère que vous pourrez y répondre. MERCI

Bonjour Laurent,
premièrement vous pouvez utiliser: http://helpx.adobe.com/fr/x-productkb/global/find-serial-number.html et éventuellement là
http://helpx.adobe.com/fr/x-productkb/global/find-serial-number.html#a dobeproductdownload
Aussi possible également de contacter Adobe à la page suivante:
http://helpx.adobe.com/fr/support.html > Aide de photoshop > Choisissez un sujet ... > ... (J'avais choisi Utilisation ...) > Je encore besoin d'aide ... > Chat
Veuillez utiliser le chat (si un agent est disponible), j'ai eu les meilleures expériences.
Peut-être que vous avez obtenu un "numéro de série" d'Amazon (ou similaire). Ce n'est pas un numéro de série, seul un code avec lequel vous pouvez demander un numéro de série à partir d'Adobe. Ici, vous devez passer par "Adobe Store", et recherchez le bouton "Serial Demande de numéro". Remplissez le formulaire et, après un certain temps, vous obtiendrez un numéro de série "réel".
Il pourrait être nécessaire d'activer/désactiver s'il vous plaît jeter un oeil là:
http://helpx.adobe.com/fr/x-productkb/policy-pricing/activation-deactivation-products.html
Hans-Günter
P.S.
Vous pouvez également utiliser le Forum Francophone: Forums en français

Upgrades to iTunes Plus are not showing up

I'd love to upgrade more of my 128-bit tunes to 256-bit. I see that some are now available as such via iTunes, but my "Upgrade to iTunes Plus" doesn't show them. When I click on the title of one of them, I get a message that it is not available for customers in the US - but I can easily find it on iTunes and put it in my Shopping Cart.

Apparently sometimes, for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Unable to upgrade some songs to iTunes plus

Hello -
I've seen some other discussions on this topic so I guess it's not an uncommon problem, but I wanted to ask about it anyway in case there are new insights about how to fix it!
I have about 75 old "Protected AAC" songs - 128 bps DRM-protected songs that I purchased before the iTunes Plus era - and I would like to upgrade at least some of them to iTunes Plus (not necessarily all - in some cases I've subsequently bought the CD, or am no longer interested in the song).   When I sign in to the iTunes Store and go to the 'Upgrade to iTunes Plus' section, however, only 40 of the songs are listed (35 are not).   I've verified that in almost all cases, these songs/albums are still available in iTunes - I think perhaps one or two are no longer available, so I can understand why upgrades are not allowed there, but in the vast majority of cases I don't understand why I can't upgrade.
What's really strange is that there are some albums where some songs are available for upgrade and not others. To give a specific example, I purchased 7 songs (all "protected AAC") from the album Travelogue by The Human League (only the 7 bonus tracks, since I have the original album).   Now, 4 of these are available for upgrade to iTunes Plus and 3 are not, even though the whole album (including all 7 songs) are still sold through iTunes.
I tried contacting iTunes support and had an e-mail exchange which was slightly helpful but not entirely; they would never really answer the question and eventually just started repeating the same set of stock paragraphs, leading me to believe that the responses were selected from a menu and were not actually coming from a person trying to solve the problem (maybe I'm wrong about that, I don't know).   Here are the sorts of answers I got:
"The record company remove and then replace some of the songs for their produced albums on the iTunes Store at any time. Since the songs are modified you are not able to see them in the iTunes upgrade page.:
or
"The record company remove and then replace some of the songs for their produced albums on the iTunes Store at any time. Since the mentioned songs have been removed and then fresh copy has been posted you are not able to see them in the iTunes upgrade page."
However, even if the songs have been removed or replaced, I really don't understand why some songs on a given album can be upgraded and others can't!
iTunes Support did kindly credit my account for 5 songs, but in practice I'd like to upgrade about 20.
Has anyone had success working around this problem, or do you know a route to getting iTunes Support to do more?   Or should I just give up and re-purchase the songs I can't upgrade?
Thanks!

Thanks very much....makes sense, but some songs I have used in the past no longer work, so something has changed I guess.

How to upgrade protected AAC files to iTunes Plus (DRM-free)?

Hi everyone. I have been purchasing music from the iTunes Music Store ever since it opened here in the US. Along the way I have purchased both protected AAC files (the original 128 kbps files), iTunes Plus files, and I've upgraded some of the protected to iTunes Plus files for $0.30 over the last few years. I now have approximately 900 "protected AAC files" left that I wanted to upgrade to iTunes Plus and see the only way to do that now is via iTunes Match.
My dilema is this... I have approximately 900+ files that I want to upgrade and don't feel like manually deleting every track, finding it in the iTunes Music Store, and then redownloading (in the iTunes Plus format). Is there a way to do all 900+ at one time?
Thank you,
Keith

First you need to enable the iCloud Status, Bit Rate and Kind columns so you can see which tracks are "matched" and which are "uploaded." Any tracks that are "uploaded" will not be upgraded. To enable these columns switch to Song view then pull down View > View Options and select the appropriate check boxes then close the small window. Once this is done you can see the tracks that are protected and matched. These tracks can then be deleted from the iTunes library and the HDD (but make sure you have them backed up first, just in case) then downloaded from the cloud. They will then be DRM-free 256 Kbps AAC files.
As Jim points out you will not get a 100% match rate. The process simply isn't that good.

ITunes Plus songs redownloading in 128 kbps

Does anyone else have an issue where upgraded iTunes Plus songs/albums will randomly redownload in 128 kbps? It has happened repeatedly for me over the course of the past several months where I'll be prompted for my iTunes Store login and then a random album, previously upgraded to iTunes Plus, will redownload in it's previous 128 kbps version. Thoughts?

Yes, that has been reported here a few times.
The iCloud re-download capability is still in beta, so they are still working out the kinks. However, in the meantime you should contact iTunes Customer Service and request the proper (256 kb/s) versions of your songs.

Bonjour, je n'ai plus accès à ma musique sur itunes depuis que mon ordi a subi un bug, que faire?

Bonjour, je n'ai plus accès à ma musique sur iTunes depuis que mon ordi a subi un bug, j'ai tout dans l'iphone 4 mais comment faire pour le synchroniser? Merci.

Est ce qe vous parler d'un mise à jour de iMovie 9 a iMovie 10 ou de iMovie 10.0.1 à 10.0.2?
iMovie 10 et trės different de iMovie 9 et on doit mettre à jour tous vos projets et evenements avant qu'on peux les utiliser en iMovie 10. Voire: http://help.apple.com/imovie/mac/10.0/?lang=fr#mov902ad0c31
(je vous prie de m'excuser mon mauvais français)
Geoff.

How do I remove the duplicates that appeared after upgrading to iTunes Plus

I upgraded some of my music to the itunes plus (better quality?) and chose to send the old files to the recycle bin. All went well. The new files were added in itunes and there were no duplicates. Later we synced an ipod touch and when asked if we wanted to transfer purchases from the itouch before syncing my son responded yes. This created duplicates of the songs. The problem is ..... How do I tell which is the upgraded song so I can delete the old version?

There are various ways of doing it.
If you go to View>>Options and ensure that "Kind" is checked, old tracks will usually say "Protected AAC..." whereas the iTunes Plus tracks as shown as "Purchased AAC".
You can use this information in a smart play list to get all the tracks you don't want together for easy deletion.
You can also Look at Get info>>Summary tab.
Oldtracks will generally have 128 bit rate and an M4p file extension. iTunes Plus tracks have 256 bit rate and an M4a file extension.

ITunes won't let me upgrade an album to iTunes Plus

So I went into itunes plus and it showed all of my songs and albums that could be upgraded. I chose an album and it took me to the album page, but there was no button to upgrade my CD, just a "buy album" button. Where do I go to upgrade my CD?

When all you have todo when you reach your limit of burns is
to take oneof those cd's and import it on window's media
player and it will bypass the copy limit.
Doing this severely degrades the sound quality, which wasn't all that great to begin with. Anyone with semi-decent stereo equipment (or decent headphones, i.e. not the crappy ones that Apple gave you with your iPod) can hear a HUGE difference between 128 kbps and 256 kbps.
It is highly unlikely that there is an army of people out there who want to burn more than five CDR copies of their iTunes tracks. If that were the case, these people would have just bought the actual CD, which doesn't cost THAT much more, has no copy restrictions, and sounds far better than an iTunes download, even at 256 kbps. In fact, it's highly unlikely that even a third of the tracks that get sold through iTunes end up on a CDR at all. If you have an iPod and a $5 audio cable from Radio Shack, there's just no point in burning a CDR.
But whatever. The point you're getting across is that you can't hear the difference between full-quality CD audio, a 128 kbps iTunes track, and a 256 kbps iTunes track. Congratulations, you're a cheap date. A lot of people can hear a significant difference, hence the unbridled excitement.

Itunes plus pour upgrader mes musiques de 128 à 256k?

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