ITunes Plus problem

Recently I was trolling through the iTunes store and saw that an album I bought back in March of 06 (Pink Floyd's Meddle) is now available in DRM free format. However whenever I go to the iTunes Plus part of the store it tells me that everything in my library has been upgraded. How do I upgrade something I bought already?

You will have to contact the store. This has been occurring sporadically for folks since iT Plus started. I would suggest that you go to your purchase history in your account, find the specific album in question. Once you locate the album, you should have a "report a problem" link. Use that link to e-mail the store, explaining that you would like to upgrade to iT Plus, but have never been notified. Good Luck!

Similar Messages

Downloading iTunes Plus song upgrades problem - network connection msg

I recently upgraded to iTunes 10.1. I also purchased the iTunes plus song upgrades for most of my library. When I try to download these upgrades, I get the same message, which is something like "iTunes Network Connection Time Out". However, I have purchased new songs since and been able to download without issue. I have tried all of the following fixes with no avail.
-Uninstall and Reinstall
-disabled firewall completely
-Flushed DNS Cache
None of the above have had any impact on the problem. If I cannot fix this, I will contest the charge for the upgrade with my bank since no one at Apple has been able to help.

I am having the exact same problem. I tried contacting Apple support - I explained my problem and provided the info from running Diagnostics. What I got in return was a cut-and-paste answer about being sure to log in and check my cables, as well as " please note that the iTunes Store cannot investigate every user's connection issue". So what's the point of sending an email in the first place? I'm very frustrated - my iTunes plus upgrade was over $400, and it was billed to my credit card weeks ago while I've been trying to get this solved. I am about to call my bank as well.

Problems with iTunes Plus in Canada?

As the subject suggests, I'm in Canada. I can open the iTunes store, no problem but when I try to connect to iTunes Plus from the Quick Links portion of the iTunes store, I get an error saying "Could not complete iTunes Store request. The store may be busy". Is iTunes Plus available in Canada?

Jason Lixfeld wrote:
That's just it - as far as I understand the only place you can get the "upgrade my library" menu is from within the iT+ in Quick Links,
Jason Lixfeld wrote:
Negative. As I said above, you should get an iT+ window just about under the Download of the week. From there, you get to the iT+ store, and THEN, you have an Update My library option, in big letters, which will say how many of your aac 128 songs can be upgraded.
From my end, all you see under Quick Links is «Itunes Plus», which leads to an error message.

ITUnes plus- having problems connecting

a message appears that "itunes store is temporarily unavailable. Please try again." Ive been trying for the past few days w/ no luck. I'm beggining to think its a computer issue. Internet connection fine/im able to purchase songs/...i just cant upgrade my existing songs because i want to release the aac protected files- can anyone help?

Well, add me to the list. I was about to create a new post when I found this thread. Cannot access the iTunes Plus upgrades section on the store. Tried a Windows PC, tried a Mac, both with iTunes 9 installed, and both with the same problem. "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later." And I've been trying for about a week now. Sent an email in to Apple Support directly, don't know if that will do any good. I wonder if going to an Apple Store Genius Bar could prove beneficial or not in a case like this?

Problems with iTunes Plus upgrade

Is anyone else having problems with downloading?
I bought the update yesterday, but none of the 69 songs have downloaded. Now, when I click on "Download Now" either nothing happens OR I get a message saying that the iTunes Store is having problems and that it can't connect.
Yet, I'm reading everywhere that people are doing this just fine. So, what gives?
I sent Apple an e-mail yesterday, but no response. Any ideas?

OK, so this finally worked!
I got an e-mail response from iTunes support and they stated the following:
"I'm sorry you ran into an error when you tried to use the iTunes Store. This error appears to be caused by a temporary issue with the iTunes Store that should be resolved within the next 24 hours. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
If you have any questions regarding this issue, please do not hesitate to reply to this email. Thank you so much for being an iTunes Store customer. I hope you have a fantastic day."
Anyway, my connection is perfect, so it must have been something with the store. The tracks have now been updated.
The frustrating thing is that:
(1) My "upgrade my library" now only consists of one track — that I downloaded and subsequently deleted long ago.
(2) I have several other albums/tracks that are in original iTunes format and now available in iTunes Plus, BUT not available for upgrade. This is frustrating; and although I think/hope they will be available soon, I won't be able to update given the fact that the track mentioned above in (1) has been deleted.
I have sent a reply to the iTunes Store rep about these issues and I will let everyone know what he says.

ITunes Plus and Cloud Download Problem

Having some significant problems with iTunes today. It all started when I decided to pull the trigger on the iTunes plus upgrade of all my music that had been purchased prior to the change to DRM-free music on iTunes. Given the unusual amount of the charge, my credit company declined it and called me. I told them it was me trying to make the charge, so they cleared the security freeze. Shortly thereafter, I got an e-mail from Apple stating there was a problem with my payment method and gave me a link to click on to review my payment information. I updated the payment information, entering the same credit card information and figured I was good to go.
Now, I seem to have two problems. One, when I click on the iTunes plus upgrade in the iTunes store, it says my upgrade is processing and I will receive an e-mail once it is ready - seems odd, because the e-mail I got when the credit card was declined said I would need to do the iTunes plus upgrade again.
The other problem I am having, which, in my opinion is way more significant, is that I cannot download any of my previously purchased songs from the cloud in iTunes, on my iPad 2, or on my iPhone 4S. When I try to downloan something, I get an error stating that the song cannot be downloaded because it was not purchased with my Apple ID. I have only ever had one Apple ID, so this doesn't make any sense to me at all.
I e-mailed iTunes support and tried to explain this, so maybe they will be able to help, but if anyone has any suggestions, I would greatly appreciate it.

When you upgrade your songs to Plus in iTunes, it doesn't download them. Instead, they do some behind the scenes processing and tell you that they will send you an email when the music is ready to be downloaded. Among other things, the behind the scenes processing is that they embed your name and some other info into each song so that it can be traced who spread some music around should it start showing up in p2p services and the like.
You get an email later saying your music is ready, and that email contains a link to a WebObjects object on the Apple site. I'm too old to bring up a local sniffing proxy to watch the traffic pass back and forth, but they're most likely expecting that iTunes has registered itself to handle some document or MIME type with the browser, and the response from the WebObjects URL contains that magic type, which the browser is then supposed to hand over to iTunes. iTunes sees that certain something in the response, and then starts downloading your easter egged music and replacing the old music with the new.
Life is good, the customer is happily jamming to 256kbps instead of that lousy 128kbps, and all us law abiding citizens never even think of looking inside the newly downloaded files to find our names buried within them. And, because the web is so ubiquitous, most of us never know why clicking on that email brought up a browser window for a brief period of time before iTunes did our bidding.
//John

Clicking "Upgrade to iTunes Plus" causes problems

I click "Upgrade to iTunes Plus" and it brings me to my music to upgrade. I click on "Buy" and I'm getting a pop up window that says "Your iTunes Plus Upgrade is Processing" and that I'll be notified by email when and how to upgrade. So I click the OK button and the window closes, only to open again. The only way to get rid of the window, or to go back to my Library, is to force quit. Anyone else experiencing this. In my past upgrades, I click the "Buy" button and the downloads just begin.

Well, my issue has been resoled. Not sure what worked, but I went into my account setting at the itunes store and I reset all my warnings. I saw this morning that one song was available for upgrade. I clicked "buy now" and it came up with a dialogue about making sure I wanted to upgrade. I checked "don't show this message again. The download started immediately (no email shenanigans) and it properly asked if I wanted to add the song to my library or delete the old song and replace it with the download.
Hope the fix sticks!

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

Can't upgrade to Itunes Plus. I keep getting error message 1004: An unknown error occured. There was an error in the itunes Store. Please try again later. Can anyone help?

I can't upgrade to iTunes Plus. I can download songs normally but when I try to upgrade I continue to get the error message. Please help.
Thank you!

If you're having problems with the App Store you might try this:
1 - enable the Debug menu in App Store:
open the Terminal application.
copy the command below and paste into the Terminal window:
defaults write com.apple.appstore ShowDebugMenu -bool true
followed by Enter.
launch App Store, login.
2 - select the Debug ➙ Reset Application option:
3 - try again.
OT

ITunes plus songs - Can I use it in more than one computer?

Hi,
I"m planning to buy songs from iTunes. Now that the songs are iTunes plus, is it possible to copy the song file to a different PC and upload it to iTunes?
I've been used to buying songs from Amazon as it is MP3 format and wondering if iTunes plus offers the same flexibility as MP3 format when it comes to using it in multiple devices/machines.
Any thoughts on this is appreciated.
Thanks
SN

+"I've been used to buying songs from Amazon as it is MP3 format and wondering if iTunes plus offers the same flexibility as MP3 format when it comes to using it in multiple devices/machines."+
Yes you can copy the iTunes Plus songs to other machines.
I wouldn't quite say it has the "same flexibility," however. The Amazon songs, being MP3s, can be played in virtually any player, program, or phone, while the iTunes songs, being in AAC format, are more likely to run into incompatibilities. But if you are talking about other machines running iTunes, then it will not be a problem.

ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

ITunes Plus upgrading - "item no longer available"

I'm having trouble upgrading song to iTunes Plus.
Specifically, when I attempt to upgrade my library, I get a dialog box saying "The item you tried to buy is no longer available."
I have verified that all of the iT+ eligible songs/albums ARE available, and show up when selected in the iTunes Store.
So I thought maybe my tags were different from the ones on the iTunes Store. But after going in to iTunes and manually matching the tags on the music in my Purchased library to exactly match the tags of the tracks listed in the iTunes Store's 'Upgrade' area, I STILL get the 'Item not found' message and am unable to upgrade ANY of the eligible tracks. This is really annoying.
Why can't iTunes upgrade the ones that CAN be found?
Anyone have a workaround or solution to this problem?

I downloaded and installed the 7.2 upgrade on my laptop at work. I logged into the Apple store and went to the DRM-Free section. iTunes searched the songs on my laptop and presented me with a list of songs/albums that could be upgraded. I chose not to upgrade them because all of my music is on my desktop machine at home.
When I got home I did the upgrade and went back to the store. There is no option to rescan my library and when I do try to upgrade the songs I found, I get the following message:
"The item you tried to buy is no longer available.
The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere on the store."
At this point I guess I cannot upgrade my library or rescan it to upgrade the much larger list. I hope they fix this bug because I'm not going to upgrade just a portion of my songs and then pay full price for the rest of them.
Has anyone else seen this happen or knows of a way to resolve it?
I forgot to add that I am in the US.

Not all songs in album upgraded to iTunes Plus

I have many tracks that weren't upgraded after selecting "Upgrade to iTunes Plus" (actually, hundreds of them). I understand that not all tracks are currently available. Oddly, 3 tracks from the Aerosmith album "Big Ones" were not upgraded, yet all of the other tracks were. I have many other albums that show iTunes Plus eligibility in the iTunes Store, but were not upgraded. There does not seem to be any way to check for additional upgrades (the option disappeared from the iTunes main screen after upgrading). It sounds like there are many of us out there with the same type of issue. What is the deal?

Apparently sometimes, for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Network connection timed out when upgrading to iTunes Plus

Seems I unknowingly fell into the same limbo as other users, after upgrading 214 songs to iTunes Plus, when trying to download them, I only get "network timed out" messages trying to download those "upgraded" songs.
Then I did my research to find out that it's affecting a lot of people.
It's not my network I can assure you, I flushed the DNS, I tried directly from modem to cpu (removed the router from the line) checked all my network settings and security's, checked all my system32/host files, checked my packet transmission settings, disabled firewalls, virus scanners, re-installed itunes.
So then I went another step to install Itunes 10.1 on my work cpu (different network) and my ex-wife's cpu (different network) and all had the same issue after I authorized their cpu's for my account use.
The 214 songs show up ready for download, but same message (networked timed out)
Seems to me that the Apple network is probably trying to send all the songs at the same time as a single packet, which of course is going to be too huge for anybody's network. (Since I'm hearing that people requesting for their que's to be reduced to smaller numbers 30-50 songs at a time and getting success I might have to do the same)
Is there any other thing I might be forgetting?
I guess if I dont get this resolved soon™, my only resolution will be to call visa and dispute the charges which I'd rather not. Im hoping for a more logical resolution.

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

Upgrades to iTunes Plus are not showing up

I'd love to upgrade more of my 128-bit tunes to 256-bit. I see that some are now available as such via iTunes, but my "Upgrade to iTunes Plus" doesn't show them. When I click on the title of one of them, I get a message that it is not available for customers in the US - but I can easily find it on iTunes and put it in my Shopping Cart.

Apparently sometimes, for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

ITunes Plus problem

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