ITunes Plus waiting for e-mail??

Question

I have not been this frustrated by anything Apple-related in a LOOOONG time.
I went to purchase my iTunes Plus upgrades 3 hours ago. At that time, I was told the store was "preparing" my upgrade and would send me an e-mail with download instructions, etc. An hour passes. No e-mail. The iTunes Plus page, which originally stated that my upgrade was in process, is now back to the basic state, telling me once again how many files are upgradable and how much it's going to cost. I still wait.
Another hour passes. I try again, and purchase my iTunes Plus upgrades. Again, I am told to await this magical e-mail that never arrives. And now another hour has passed, and the iTunes Plus page in the store--once again--is telling me which files are upgradable and how much it will cost.
I have not received any magical e-mails, there is no current indication that my card has been charged or is going to be charged, and I have no access to any of the downloads. And the Apple Store apparently isn't aware of itself enough to know what it has or has not been doing.
Can someone please tell me how long it takes to receive the magical e-mail, and what it tells you to do once you get it?? I've been Checking for Purchases occasionally but have gotten nothing. Thanks.

Answer 1

I did not get an e-mail. I simply upgraded to iTunes 7.2, went to the iTunes Plus, click on the the link to see what I had available to upgrade & the cost, clicked on purchase. That's it. Of course, the servers are so bogged down right now, getting everything downloaded is going to be a chore, but at least there's an option to pause/resume the downloads.