ITunes Pre-order issues

Ever since I installed the iSO6 on my 4S, I cannot see the iTunes pre-order I had. Do I have to re-order it or is it hiding somewhere? Thanks

I'm not sure if this has anything to do with it, but I got the new Slash CD... will I still get the pre-order extra song (Sahara)? Does anyone know what I'm talking about?
Sorry if there's some kind of double post rule, I'm not sure how to edit my question.
EDIT: Also, by prompt I mean a little pop-up window that prevents action until it's answered.
Message was edited by: Ehkiru

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HT201272 My iTunes pre order want download, error 5002

My iTunes pre order want download, error 5002

Hey Alexis206,
Welcome to Apple Support Communities! I found this featured discussion, looks like someone else had that same error message in iTunes and the following steps helped them:
iTunes Store Error message 5002
https://discussions.apple.com/thread/4852016
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account.
Change your country if necessary
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
Have a good one,
David

Since upgrading to Ios6 my iTunes pre-orders have disappeared. Do I have to re-preorder ?

Hi
Since upgrading to IOS6 I've noticed that my Itunes Pre-orders have disappeared. Am I just looking In the wrong place or do I need to pre-order again ?

Hi
Since upgrading to IOS6 I've noticed that my Itunes Pre-orders have disappeared. Am I just looking In the wrong place or do I need to pre-order again ?

Apple Watch Pre-Order Issues?

Any one have any pre-order issues?

Oh well,
Apple knew by suggesting to favorite watches on folks online accounts that would give Apple a perspective of what to make more of and prepare for.
Now Apple is making thousands of watches a day and thanks to pre-orders they have an even better idea of what watches to make more of, faster and where to send them. Or out of the watches already made they know where to send them and what type to send.
This is a very personal item that required a special touch in manufacturing and then the matching up types and colors of bands to colors and types of metal that is not easy. The thought of the parameters of logistics all on it's own is a nightmare too. So if my delivery date says 4-6 weeks I consider myself to be lucky.
Just think some one at a manufacturing plant may be boxing your watch right now and placing it on a stack that is to be shipped to your point on a map.

Album Pre-order issue.

I just pre-ordered Drake's NTWS album and there was a song available. My itunes credit was not deducted and the song is nowhere! When i check the album it says that I pre-ordered it and that I purchased the single but I haven't been deducted and I didn't download the song either! Any type of help would be useful!

Hello Balhabib,
I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

My itunes pre-order is gone? Please help.

Okay, so I pre-ordered the Brand New album "Daisy." Last night, the files showed up on the download list, but didn't do anything. I didn't really think much of it, but at 1:am the files still were processed, but had not started downloading. To my surprise, the files of the songs had made seven copies of themselves.
So I thought it had to do something with size, so I tried to clear some disk space. Long story short:
My songs ended up in the recycle bin.
I pressed "restore all items" and they disappeared Where have they gone?
And how do I get the songs to just finally download?
I would kill for this album, so some help would be greatly appreciated.

Try reformatting your iPod to FAT32 in Windows, followed by a restore in iTunes, and see if it helps with your issue:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use isn’t enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
-Kylene

HT1711 why doesn't my itunes pre-order album download?

I pre-ordered Marc Anthony new Album and I can't seem to have it download.

Hello dalmasi,
I am sure you are eager to listen to Marc Anthony's new album. I recommend first trying to check for available downloads by going to Store > Check for Available Downloads from the iTunes menu.
If the album is still not downloading, I recommend trying to download it from your list of purchases. As long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged for the songs. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the new album, I recommend reporting this issue:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Canceled pre-order issue

I canceled a pre-order ablum but when I went back to the store the ablum still says that I have it pre-ordred even though my account does not show it anymore. Does it take time to clear out ?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

Pre Order Issue Madden 15 - no preorder bonus

I did not receive the pre order bonus for madden 15. What are my options when the CS rep messed up the transaction. I picked up the game instore (4hrs ago) and the bonus did not show up on the recepit and i have not recieved an email. I originally told the rep that it did not look right. I am a member of the gamers unlocked, so i am not sure if they assumed that the 20% off was part of the $5 deposit. I also used the promo coupon for $10 off madden. I just check my receipt and the $5 deposit was not taken off the price of the game. I have a feeling i just bought the game and not pick up my pre order. What should I do to correct this issue? Will I loose all the preorder bonuses? This is the second time I did an instore preorderd. The first time i had to return/rebuy. Will have have to do the same?

Hi akashmia,
While I’m very thankful that you pre-ordered your copy of Madden 15 from Best Buy, I certainly apologize as it sounds like it turned into quite the fiasco for you when picking up the game. The pre-order bonuses for Madden 15 were a great incentive and it’s understandable that you’d be nervous about losing them. I’d like to review the details of your transaction and see what occurred, as well as help you determine the best course of action here!
Using your email address on file for the forums, I’ve attempted to locate the purchase and haven’t been able to do so. With that said, at your earliest convenience, please send me a private message and include the Customer Service PIN located at the bottom of the final sales receipt. Once I receive this information, I’ll be able to review the details and assist further. To send me a private message, simply click the link in my signature.
I look forward to hearing from you!
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Battlefield Hardline PC Digital Download Pre-Order issues

Seems there's a couple issues with the "Digital Download" for PC pre-order of Battlefield Hardline.
First, the pre-order is not showing up as a $10 certificate promo for Gamersclub, which is should be because all versions of Battlefield Hardline are supposed to be...
Second, it's also not addomg the 20% off bonus for being a Gamers Club Unlocked member. The game shows as full price in the shopping cart without any discount.
I'd rather get the digital download so I don't have to stand in line at the store so I would appreciate some feedback as to why this promos are not working and if this will be sorted out before release so I can pre order the game. Thanks.

Hi there ShauNYC,
I'm sure you are very excited for the release of Battlefield Hardline! The digital download version is a great way to play the game upon release, without having to wait for a shipment or wait in a line at a store.
With that said, unfortunately you would not be able to receive your 20% Gamers Club Unlocked discount as digital downloads are excluded. You can check out more info on this via the Gamers Club Unlocked FAQ here. Furthermore, being a digital download would exclude it from the $10 in rewards certificates promotion as well, as only physical copies of PC games qualify. You may review the FAQ for this offer here. If you should like to receive your discount and participate in the $10 rewards certificate promotion, you would need to pre-order and purchase a physical copy.
I sincerely apologize for any disappointment that this news may cause you. I'm sure this may not have been what you expected when you decided to pre-order the digital version. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Download iTunes pre-order on iPod Touch?

Does anyone know if you can pre-order an album on iTunes but download it to your iPod Touch or iPhone?

Yes, I probably didn't explain very well. What I want to know is, if I pre-order on my home computer, will I be able to download the album via the iTunes Store on my iPod Touch via Wi-Fi when it becomes available--if I'm traveling and away from my home computer.

Halo: Master Chief Collection - Pre-order Issue Confusion

Hey guys,
Just went to my Best Buy in Salem, NH to pick up Halo: Master Chief Collection. I knew the Map Book & Grunt skull were given only when you preordered (which is honestly why I pre-ordered the game because I love this type of stuff). I showed the girl helping me this link here which clearly shows just that (http://forums.bestbuy.com/t5/Let-s-Talk-Games/Halo-5-and-The-Master-Chief-Collection-at-Best-Buy/td-... She took my phone to show to her manager and came back telling me it's just something that I can purchase for $20, it's not free (even though the stack of books matched the number of preorders on the shelf behind her).This totally bummed me out because I knew it wasn't true, but didn't feel like arguing.
Hopefully someone from Best Buy can help me with this issue. I have my receipt for proof.
Thanks,
Nick

Hi Nick (Nbianco),
The multiplayer mapbook is indeed supposed to be a free bonus for customers who pre-ordered Halo: the Master Chief Collection, so it sounds like the manager you worked with may not have been familiar with the promotion. Like enuf mentioned though, you will regrettably need to return to your local store for assistance if you did not receive this bonus or were incorrectly charged for it. As long as an on-site rep captures your pre-order deposit, the game, and mapbook information when re-ringing the sale, then it should package out properly.
Thanks for your patience and understanding, as well as for pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Persona Q Premium Edition pre-order issue

Hi,
I pre-ordered 2 copies of Persona Q Premium Edition, but when I view the product page for it in my order history, it shows me the description for the standard edition. It's the same issue many other people are having. I'm wanting to know what can be done about this issue.
Thanks

Hi nubtarts,
When this title was initially made available for pre-order on BestBuy.com, the standard edition was incorrectly listed as the Wild Cards edition. The SKU number was correct though, and our merchant team has since made sure SKU #7377002 properly reflects the standard edition online.
I've sent you some additional information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for reserving your copies of Persona Q: Shadow of the Labyrinth with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Destiny the Taken King pre-order issue

I've brought destiny a while back and I brought the two add on packs well the season pass well they am bringing out the taken king and when I try to pre order it it says not available for purchase even though my friends Ave the only difference is u bought the season pass they brought the two add ons separately any ideas

Hi guys,
This issue has been reported to the Store team who are investigating the problem. In the mean time we have discovered a workaround that will allow you to pre-order the Taken King expansion for Destiny.
Please note in order to pre-order the Taken King stand alone expansion (without previous expansions) you must own both The Dark Below and House of Wolves expansions or the Destiny season pass.
To pre-order the Taken King DLC first search for the Dark Below expansion or click here. As you already own this content there should be a purchase button with a price of £0.00.
Select the purchase button and confirm (as long as the price is still £0.00).
Complete the same process for the House of Wolves DLC
Again make sure the price is £0.00 before confirming the purchase.
Go to the Taken King product page and you should have the option to pre-order.
Any questions or if the doesent work please let me know.
Thanks,
SFZ

Madden 15 Pre-order Issue

I preordered Madden 15 Ultimate Edition in-store and when picking up the game something got screwed up.
It was going fine until I handed the clerk the $10 off coupon, and I apparently gave it to her too late in the transaction even tho I hadn't paid yet. She told me that she would have to void the transaction and begin again and scan the coupon earlier. On the second try, since I had a $5 preorder deposit, she applied the $5 as a "discount". And here's where the problem is, as the system didn't recognize that I was actually picking up a preorder.
The bottom line is that I didn't get any preorder bonuses printed on the receipt and the 500 points for preordering the game are not pending on my account. Can somebody please help me with this?

Hi jdpantoja,
Thank you as well for pre-ordering Madden 15 at Best Buy. I hope you’ve been enjoying the Ultimate Edition thus far. I’m sorry to hear that you may have experienced in issue in regards to the Get $10 promotion. Since it sounds like you feel there may have been an issue with how the transaction, specifically with it not being recognized as a pre-order, I’d love to look into this more and see if I can assist!
Using your email address on file for the forums, I was able to locate your purchase receipt, as well as the initial pre-order receipt. In reviewing the details, I’m immediately able to recognize what happened here. I’m going to send you a private message with more information. To check your private messages, make sure you’re logged in to the forums and click the small envelope on the top right of the screen.
I’ll be reaching out to you shortly.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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ITunes Pre-order issues

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