ITunes prepaid card loaded w/o selecting while on Apple Tech support
I just purchased 2 iPod Shuffles for my children and 2 $15.00 prepaid iTune cards. After loading the software, we easily got to the song selection site and were ready to select songs but were consistently interrupted by requests to set up an Apple account which required a credit card #. I do not want to provide any credit card numbers b/c my children will not be downloading songs except prepaid card ones so while I was on Apple Tech Support getting them to fix the account setup which was blocking our forward progress, the screen went back to entering your prepaid serial card # and when I did, the message was that your prepaid card has already been used though we selected nothing. I am extremely frustrated and need to know what to do next. Can iT unes reset the card so that my daughter can pick songs? Do we have to provide a credit card number even if we never plan to use one? Help........Judy
No, you don't need a CC. Email iTMS customer service at the bottom of this page
http://www.apple.com/support/itunes/musicstore/musiccard/
Similar Messages
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Itunes prepaid card ordered online but never received.
I bought an 15 € prepaid gift card and was supposed to receive it by regular mail but never got it. How can I get my activation code ? Called the apple store twice and was told to put my question here...
Hello, Mimi, and welcome to the Discussions.
Sorry, they should not have referred you here since we're all just fellow users here and cannot help directly with any issue with purchasing. The gift card purchase link in the iTunes Store sends you to the online Apple Store, so it's the Apple Store that needs to solve this problem. I can't imagine why they've sent you here, unless they just misunderstood what it was you were asking. All I can suggest is that you call back and ask to speak to a supervisor.
You could also try contacting the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your situation to them. Perhaps there will be something they can do to help.
Finally, if neither of those options solve the problem, call the Apple tech support line - look here for the phone numbers for your country:
http://www.apple.com/support/contact/phone_contacts.html
and ask to speak with someone in Customer Relations and ask them to help resolve this problem.
Good luck, and regards. -
How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
I would like to remove credit card info from account and only use iTunes prepaid cards. How do I take care of this and make sure payments are takin from the iTunes cards? Also, I need to change my last name and address on account.
Hi Alexis ...
I need to change my last name and address on account.
Help here > How to change the name you use for your Apple ID
I would like to remove credit card info from account and only use iTunes prepaid cards.
Help here > Create an iTunes App Store account without a credit card -
Hi, can i use Canadian itunes prepaid card to buy music in the France itunes store ??
Hi, can i use Canadian itunes prepaid card to buy music in the France itunes store ??
No, the iTunes card is only valid in the country where it is sold...and you must be physically in that country to use it.
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i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
trying to install itunes on win 8.1. keep getting error apple application support not found. asks me to uninstall and install itunes. i tried several times and keep getting same error.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!
And the processor limitations.
iPad: RAM - 256MB, Processor - 1 GHz Apple A4
iPad 2: RAM - 512MB, Processor - 1GHz dual-core Apple A5
iPad 3: RAM 1024MB, Processor - 1GHz dual-core Apple A5X
Similarily, the iPad 2 did not get Siri and some other features in iOS 6.
Cheers, Tom -
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
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HT201209 Can I subscribe to iTunes Match with a, iTunes prepaid card
I would like to use a prepaid iTunes card to pay for iTunes Match. Can it be done or do I have to use a Credit Card?
From:
http://support.apple.com/kb/HT4914#
"Note: You may use store credit to pay for your iTunes Match subscription however a valid payment method must still be on file at the time of sign up. "
So you'll need a credit card on file even if you wish to use a prepaid card for the actual cost.
Regards. -
Does apple ID need to be linked to a credit card to use the itunes prepaid card?
I need help with this issue please
I tried to take my credit card off last night since I will have money on my iTunes prepaid account and it takes it from my credit card instead. This happened to me last week and not the 1st time but doesn't happen very often. I had 2 cards I wanted to put the codes in and it finally took them, apparently last night there was a problem for most people to get their cards to be accepted including me, but at the bottom of the App Store or iTunes Store where you can see your balance they didn't show. I wondered the same thing as you and entered my regular credit info again and all of a sudden my total changed and showed my prepaid card amount correctly. Now I don't know if this has to do with having to have a regular credit card on file or redeeming the cards was slow last night but it did seem to me to be related to having my card on file. I am sure some one will know a definite answer to this.
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I am creating an Apple ID and i can't seem to get the payment method right!
I need to know where the expiry date, code and card number is on my $30 iTunes Gift Card because i have no idea where it is.....
Anyways please help me!?!
Thanks.....Welcome to Apple Support Communities
iTunes cards don't expire, so don't worry about that. To know where the code you have to type is, read > http://support.apple.com/kb/ht1574 -
I am trying to install itunes but the installer is not going beyond the "Installing Apple application support" stage,
Do you have any of these programs installed?
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
I had the trouble that if an old #4 or #5 was installed, a full iTunes install did not work.
If you have any of the above installed, try this,
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
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