ITunes prevents log off

A window comes up saying "Saving iTunes library" and does not go away. It prevents me from opening iTunes and logging off. I have left it to think over night and it still tries to log off. I have to hard-restart the computer every time this happens. It occurs two-three times/week. Also, when I try to use the task manager to close iTunes, it then prevents me from logging off my computer. My tech department has wiped my computer & reinstalled iTunes and this still occurs. Help?!

Security software? That's a pretty vague question to me. I have Symantec Anti-virus if that's anything like what you're asking about.
If you're not clear on what security software is installed on the PC, check with your tech people to see what you're running. If it includes a firewall, try deleting the existing firewall rules for iTunes and then replacing them with a new rule (or rules) allowing full access to the internet. (Firewall rule interference with iTunes.exe is a known cause of the process refusing to die.)

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