ITunes problem buying gift card through e-mail!
Picture of it right here.. any help is appreciated http://gyazo.com/f4373270d2a3e839e5e3498bf18cebbf
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
iTunes Gift Options > http://support.apple.com/kb/HT2736
Similar Messages
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I ordered a gift card through e-mail 2 hours ago, still not here
What should I do? (I already told it to resend twice)
Windows XPNo, I don't
EDIT: I have received the Electronic Purchase Order message but not the actual gift card -
why am I getting a message suddenly that I am exceeding the gift card limit on my iTunes id for buying gift cards? I have never had a problem before and have a good credit card on file. I bought a $50 card for my son and then went to buy another one and it was refused and has continued to be for a week telling me a I am exceeding the gift card limit for my account? Insights here?
Interesting.
Didn't know Apple accepted PayPal as a payment option in some Stores. Cause they sure don't over here. -
Hi I have an iTunes account with my uk debit card but am currently in Australia, can I buy and use an iTunes/app store gift card in AU$ or am I only allowed to acces the store in gbp£ ? Cheers
I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.
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How do I convert my Apple Gift Card to an iTunes Gift Card via e-mail/online? My mother mistakenly purchased an Apple Gift Card for me instead of an iTunes Gift Card. Please help
Welcome to Apple Support Communities
I am not sure there is a way to do that, but if it is possible you need Apple's help. Contact with iTunes Store support -> http://www.apple.com/support/itunes/contact -
I'm trying to buy an e-mail gift card, but iTunes produces a loop with no way out but Cancel.
From the main menu, clicked Buy iTunes Gifts.
Clicked Buy Now next to Email Gift Certificates.
Filled in the form, selected $50, and clicked Continue.
Filled in my Apple ID and password.
On the verification screen, clicked Buy.
Got the verification screen again with a red text advisory to fill in my Apple ID and password and then click Account Info. But there's no interface for doing that.
Checked the previous page, came back, tried clicking Buy again. Same problem. Checked my account settings and verified my credit card info. Tried again. Same problem. Cannot buy gift card.
Any other suggestions?Check to make sure you're connected to the correct country's iTunes Store. Go to the bottom of the iTunes Store main page (in iTunes) and look for the My Store pulldown and if it's incorrect, change it to your country. Note that the Store you're using must be the same one in which you have your account. You cannot purchase a gift card from another country's iTunes Store.
Hope this helps.
Message was edited by: Dave Sawyer -
Best Buy Gift Card Reserve Offer FAQs
Best Buy Gift Card Reserve Offer Registration Period 2/2/2014 – 2/15/2014 FAQs
How does the Best Buy Gift Card Reserve Offer 2014 work?
Reserve a $50 Best Buy gift card from 2/2/14 at 12:00:01 a.m. CT to 2/15/14 at 11:59:59 p.m. CT.
Get it when you buy a new cell phone with 2-year agreement at a Best Buy store or Best Buy Mobile specialty store during normal store hours from 2/2/14 to 12/31/14 or at BestBuy.com from 2/2/14 at 12:00:01 a.m. CT to 12/31/14 at 11:59:59 p.m. CT.
Where do I sign up?
Visit Gift Card Reserve Offer by 2/15/14 CT and follow online instructions to register your e-mail address and the cell phone number or landline phone number (excluding voice-over-Internet phone numbers) you plan to activate with the purchase of a qualifying cell phone. A Mobile Phone Specialist at a Best Buy or Best Buy Mobile specialty store can also complete the registration process for you. You must be 18 or older (except AL and NE, 19 or older) to participate.
Am I locked into anything? What is my commitment?
There is no commitment at all. If you register by 2/15/14 CT and then activate a new cell phone with a 2-year agreement for your registered phone number at Best Buy by 12/31/14 CT, you'll receive a $50 Best Buy gift card. If you don't activate a new cell phone, the offer simply goes away at the end of the year. Offer is not valid on prior purchases (including the exchange or return of cell phones purchased before registration).
How do I know if I successfully registered?
You will receive a confirmation e-mail at the e-mail address provided at time of registration.
Is there a limit to the number of phone numbers I can register?
You may register up to 5 numbers on your family plan. Each phone number may only be registered one time for the Best Buy Gift Card Reserve Offer 2014.
Is there a limit to the number of gift cards I may receive through Best Buy Reserve offers?
There is a limit of one gift card per registered phone number, regardless of the number of Best Buy Gift Card Reserve Offers in which that phone number is registered. Not valid with any other offers.
Which carriers are eligible for this offer?
Verizon Wireless, AT&T and Sprint cell phones with a 2-year agreement are eligible.
How will I receive my Best Buy gift card?
Activating Your Phone In Store:
If you plan to purchase and activate your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, you will receive a $50 Best Buy gift card after handset activation during checkout. When purchasing your cell phone, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card may be used toward your cell phone purchase or any other future purchases in store or online with no expiration date.
If you plan to place a Store Pickup order for your cell phone at BestBuy.com using your registered phone number, and then activate your cell phone at your selected Best Buy or Best Buy Mobile specialty store, you will receive a $50 Best Buy gift card after handset activation during checkout. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card may be used for future purchases in store or online with no expiration date (it may not be used toward your cell phone purchase).
If technical difficulties prevent gift card issuance during checkout, you will receive your gift card via e-mail with instructions on how to download your gift card. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
Activating Your Phone Online:
If you plan to purchase and activate your cell phone at BestBuy.com using your registered phone number, you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card must be downloadedwithin 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
If you plan to place an Instant Ship online order for your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, your activated phone will be shipped directly to your home, and you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. When placing your order, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
How do I redeem my Best Buy gift card?
Best Buy gift cards are subject to Best Buy Gift Card terms and conditions.
Will my Best Buy gift card expire?
There is no expiration date on your Best Buy gift card. However, if download instructions for your gift card are delivered via e-mail, remember that you must click on the link in the e-mail to download your Best Buy gift card within 90 days of the date of the e-mail, or the gift card will be forfeited.
What happens if I return or exchange my cell phone?
If you return your cell phone, for any reason, your gift card will be forfeited. If you exchange your cell phone for another cell phone, your gift card will remain valid.
Where is this offer valid?
This offer is valid in the 50 U.S./D.C. (excluding Puerto Rico).
For complete details, see full Best Buy Gift Card Reserve Offer terms & conditions
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private MessageHello SeanK_,
Buying a new phone is an exciting time. I'm always looking forward to the time when I can upgrade to the latest and greatest model. It sounds like you've been through a difficult time upgrading yours, and I'm truly sorry for the frustration you have experienced. I would be happy to help you get this sorted out.
Using the e-mail you registered on the forum, I was able to locate your details along with the order. I will need to look into this further, and once I have more information I will send you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner.
Thank you for posting here on the forum, and I will be in contact as soon as possible.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
How do I use my Best Buy gift card on BB eBay?
Dear best_buy,
I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
If need be, I am willing to go into the store to process the gift cards.
Thank you for your time,
I look forward to hearing from you.Hi Skunnyss,
It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
I hope this helps,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
I redeemed 2 gift cards through my iPad. The money is showing up in my account on my iPad but not on my computer or iPhone. Any suggestions?
Katherine...
On the computer with the iTunes Store open the balance is not showing in the account area just above Quick Links on the right?
If not, try restarting the computer.
On the iPhone, try resetting > Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
If you are in the U.S. you can call 1-888-320-3301 to get your balance. -
I have an itunes account in Euro. I received iTunes and AppStore Gift Cards in $US. How can I use these on the same iWhatever and keep together music/apps bought in the 2 currencies?
ThxBarbara Hunt wrote:
Would it be possible for me to download iTunes in Parallels and get the files into that and then onto my iPod?
Yes, you can download iTunes for Windows using Parallels. If planning on making purchases here and/or authorizing already purchased tracks (from your Mac iTunes library), you are permitted to authorize five (5) computers as per iTunes Store terms of use, regardless of computing platform. No need to create a separate new iTunes Store account.
However, judging from what you would like to do, your best bet would be to convert the WMAs to AAC/MP3 in iTunes-Windows (iTunes-Mac cannot import WMA files), and drag the files from the Parallels window to your desktop to add to the iTunes-Mac library. (as the iPod itself is currently linked to your iTunes-Mac library)
Hope this helps,
Steve -
When trying to purchase songs on my itunes with a gift card, its telling me i have to have the correct billing information on my debit card which I know is correct already. How do I go about fixing this?
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
Unauthorized use of Best Buy gift card (Need Advice)
I purchased a Best Buy gift card off of a craigslist seller yesterday.
I was told the back of the card was not scratched off, so I thought it would be safe to buy. When the seller and I met, I scratched off the back to reveal the digits. I called to confirm the amount. I handed him the money.
After about half an hour later I check the Best Buy card again and the balance went down to a penny. The card was used online. It would seem the person that sold it to me is the one that used it, but he didn't know the number. So I can't say for sure he used it.
Anyways, my question: If I file a police report, would BestBuy.com look into this even though I'm not the original owner of the card? I still do have the physical card with me.
The person that used the card without persmission used it online. I called BestBuy.com to try to get them to stop the order and to put the credit back on the card, but they couldn't.Hello bldade128-
It takes one bad apple to ruin the bunch. Unfortunately, not everything that is purchased online is in good faith, and I apologize that you were a victim of online fraud.
Best Buy sees the original purchaser as the only one entitled to a refund, as long as a proof of purchase is provided, there generally is a credit issued only for the remaining balance of the gift card.
The person, who used the gift card without your permission, could have requested a refund and because it was reported to Best Buy, we will more than likely be looking to accommodate their request.
I encourage you to reach out to your local authorities, just like dragonkid suggested. It’s also important to document your report with Best Buy. Please log into the forum and select the private message found after my signature, to send me the gift card serial number and contact information. As soon as I get the information, I will compile a report of my findings so you can share with your local authorities.
Again, I am sorry for the experience that you are going though, I hope someone is able to catch the people that participating in this type of fraud and hopefully you can find closure.
Sincerely,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message -
I have money on my iTunes account from gift cards, but can I use this balance to send gifts like songs or albums? It tells me that I need to select a method of payment like a credit card or debit card/paypal but can't I use the balance on my account?
No, you can't. Apple doesn't allow it.
(124599) -
HT201209 Can I sign up to Itunes using a gift card?
Can I sign up to Itunes using a gift card or do they have to have a credit card? I gave my little sister my Itouch and a gift card but I do not want to give her my credit card. What can I do for her to get Itunes?
Yes you can!
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Is there a way I can buy an iTunes U.S. gift card from Australia?
I have a client in Australia who needs to either buy a U.S. iTunes gift card, or gift an app to someone in the U.S. Is there a way to do that?
Not from Apple, they don't let you use gift cards to buy other gift cards - other stores might, but (here in the UK anyway) most if not all stores don't let you use gift cards to buy other gift cards.
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