ITunes Producer installation error

iTunes Producer gives me this installation error:
"The installation failed.
An unknown installation error occurred.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I'm using a MacBook Pro, OS X 10.6.8, 2.53 GHz Intel processor, 4 GB RAM, with 30 GB of space available on my hard drive. I've already contacted iBookstore Publisher Support. They sent me here. Any ideas?
Thanks for your help,
Josh

I just installed Snow Leopard from install DVD 10.6 and then used software update to insure I have the latest system everything on this MacBook Pro with Intel Core Duo 2.4 GHz processor, 2GB ram, 133 GB available space on the hard drive.
I get the same error as above.
"The installation failed.
An unknown installation error occurred.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Not only that, I also tried the installation on a recently purchased Mac Mini. Same problem.
Any hints, folks? It's annoying that the only install of iTunes Producer I can use is on my old, out of date Mac that I am now afraid to upgrade the system on because if this keps happening, I won't be able to upload to iBooks at all.
-ctan

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ITunes Producer upload error

I've got a 41.2MB iBook I'm trying to upload using iTunes Producer. I've got a book, sample book, cover art and 5 screenshots. At the delivery screen, I get text at the top that says Validation Completed. I hit the deliver button, the barber pole starts and I get text saying validating metadata with the iTunes Store, validating assets with the iTunes Store, negotiating, validating assets with the iTunes Store, validating metadata with the iTunes Store, then I get an error, and when I send it to Apple I get this summary:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Rock/Music/iTunes Producer/Playlists/9780615628196.itmsp - Error Messages:
                    An error has occurred during the upload.
                    An exception has occurred: The operation timed out.
                    Transfer error.
                    An exception has occurred: The transport has been detected as having failed and has been aborted. Please try again.
                    An error occurred while uploading the files to Apple's remote server.
                    An error occurred while uploading the package 9780615628196.itmsp.
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615628196.itmsp
                    ERROR ITMS-9000: "java.lang.Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)
Two days ago I got this message from Apple:
Thank you for contacting iBookstore Publisher Support.
We appreciate your report of this error in iTunes Producer. Our team is aware of this issue and is currently working towards a resolution. You will be notified by email once it is resolved.
Thank you for your patience.
Then today, I got this from Apple:
The attached list of items did not upload successfully to the iTunes Store. If you still want to make these items available to customers, you will need to retry the uploads.
Regards,
The iTunes Store Team
I've read some stuff in the forums and I see a lot of problems with video but my book has none of that. It's text and a lot of aviaiton historical photos and artwork, with two gallery widgets. Nothing fancy.
Anybody have any advice? I'd change the book if I need to but I don't have a clue as to what's causing the problem...
Rocketman

I got a reply from iBookstore support that fixed me right up. My issue was not a JAVA issue. Here's what they sent:
You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again.
Once I did that, my book delivered on the first try. I'm fixed and thanks to Apple.
Rocketman

ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
                    ERROR ITMS-3000: "Line 48 column 27: element "audience" missing required attribute "scheme" at XPath /package/book/metadata/audience_info/audience"
                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

Deliver ePub with iTunes Producer strange error.

I have a validated epub file, but when I try to deliver with iTunes Producer to iBookstore, I get the following error: "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B"
Can someone help me out?

Thanks Valcolm, but it doesn't appear to be a problem with "iTunes Producer" since apps are submitted through "Application Loader" (another tool that comes with XCode)
I've been trying to update another of my apps, but I have the same error message "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B" and Google can't help me with this... I'll wait for Apple (I asked them via iTunes Connect, as soon as I have an answer I'll post it here)
Greetings

New Ibook/itunes producer delivery error message

I've been uploading ebooks via itunes producer with no plroblem until just recently. Now I get the following error message "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B". The epub file is validated and nothing has changed about how I do or prepare the delivery. This seems like it must be a bug on Apple's side. Has anyone else had this issue and how have you fixed it? I am at a loss. No fixes have worked so far.

I am also having this same problem. I'm just using iTunesProducer 2.3.1. and OSX 10.6.7.
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Yesterday I made my first attempt to submit my book to iBooks and got the following error message:
"@env: parameter is null: (null)"
I have no idea what this error refers to, nor does iTunes Producer give you any clues what it is nor how to correct it. I'm left in the dark to know what to do next.
Has anyone come across this error before and successfully corrected it? Any help would be appreciated.

I had the same problem and somehow solved it.
I guess you just published from iBooks Author and it launched the NEW iTunes Producer that had been seamlessly updated by the App Store mechanism.
The issue appears related to the new Producer not authenticating properly, maybe because it inherits data from the previous version but something does not translate completely.
Try this:
- quit Producer
- launch it again DIRECTLY (find the icon and click it)
- you should see the login form, fill it and ensure everything is fine
- go to your project folder and remove the old *.itmsp file that was generated but left pending
- retry publishing from within iBooks Author
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I have completed my first iBook and wanted to publish...which fails of course. Everything works fine through the whole iTunes Producer thing until it says "Import error" in the package status. When I go to the contact us at iTunes Connect and try to get in contact with apple it says that my Apple-ID is wrong, it has to be a numeric identifier.
Is there some file in the system that states WHAT is wrong with the book? Or is there a way to actually get in contact with someone at Apple? *frustrated*

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
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IBooks Author / iTunes Producer Import Error

Looking for some help....
I have now attempted 9 different imports of my iBook Textbook created with iBooks Author - all ended in Import Error.   I have scoured the forums and took some community members' advice to:
Change all my video formats to iPhone / iPod 3gs .m4v instead of iPad .m4v (even though the documentation says that iPad .m4v should work)
Made sure there is a preview version of the iBook
Made sure all the Metadata is filled out
The ITMSP package validates successfully in Producer and gives me a green check mark on upload. After watching the package status it goes from Uploading > Uploaded > Internal Processing > to Import Error ever single time.   This is beyond frustrating since there is no error log for me to review to have ANY idea what the error is. Please advise!
This is going on over a week now of struggling with this and an entire week of work waisted.   I was told it will take about 10 days for the book to be reviewed to get placed in iTunes - BUT I CAN'T EVEN GET IT SUBMITTED!
Please help!

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

Itunes 7 Installation Error

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Please someone answer.........

ITunes 8 Installation Error PLEASE HELP!!

Ok, I know that this problem has been posted before and the last post was April of 2008.
I recently bought an iPod Touch (16gb 2nd gen)and I have downloaded the software for iTunes 8 on and I am attempting to install it. When I get into the installation process, I receive an error message that says:
An error occurred during the installation of assembly ‘Microsoft.VC80.CRT, publicKeyToken=”ifc8b3b9a1e18e3b” (etc). Please refer to Help and Support for more information. HRESULT:0x8007054F. The installation process is then "rolled back".
Now, even though iTunes will still install onto my computer and appear to function, it will not sync with my iPod Touch. When I plug in my iPod to sync with iTunes, I get this message:
"This iPod cannot be used because the required software is not installed. Run the iTunes installer to removed iTunes, then install iTunes again."
I uninstalled iTunes and reinstalled it and the SAME thing happens! I have NO IDEA WHAT TO DO, and I need any help I can get. I have followed all of the information found on different forums online and it either didn't work, or I didn't understand the computer lingo. If anyone knows a solution OR if anyone has had the same issue and found a solution, PLEASE HELP! I didn't get this iPod to not be able to use it!
HELP!

Hi M2i7guel,
Welcome to Apple Support Communities.
It sounds like there is an issue installing iTunes and other Windows updates on your PC. The article linked below provides troubleshooting suggestions that will resolve most issues like the one that you've described.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this helps.
-Jason

ITunes 9 installation error "Error getting file security"

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itunes installs quicktime. The trouble is with the security settings in the folder in C:\ProgramData\Apple Computer\Installer Cache.
On both the Apple Computer folder and the Installer Cache, you will need to take ownership. Then delete the quicktime folder.
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Then navigate over to the folder location above.
Right click on the folders, click on properties, then security.
There at the bottom, click on advanced. Then click on the owner tab. There you can change the owner to the user that you logged on as.
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I'm sure this is a common issue, but I have yet to even solve this problem and I am in need of assistance. Topic with same issue: http://discussions.apple.com/thread.jspa?threadID=2599360
I have uninstalled a previous version of iTunes to upgrade to iTunes 10. When I finished downloading it, I go into the installation process. Right in the middle of the installation, an error message pops up with this:
+*There is a problem with this Windows Installer package.*+
+*A program required for this install to complete could not be run.*+
+*Contact your support personnel or package vendor.*+
I've tried many solutions while I lurked the internet:
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-Cleared Unworking Registry Files
And some I may have forgotten, but I'm sure I covered all of it.
I'm still given the same issue after all that.
Is there something that still needs to be done?
I'm running on an Acer laptop with Windows Vista.

Thanks for the help, polydorus!
But now I have another issue.
Before I had the iTunes problem, my sister gave me her iPod Touch 3G, which has been synced on her laptop before. I resetted via the Reset Options in the iTouch, then after a reboot, it came up with the iTunes Logo, a +, with the USB iPod Connector. So, I did what it said. I pulled up iTunes and plugged the iTouch in... The iPod Touch doesn't appear on the list. I tried unplugging it and putting it back in, resetting iTunes... then I upgraded iTunes, and now I'm still having the same problem.
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Hi,
I just tried installing iTunes 10 via software update and during the installation I got an error (picture). After the error the installer did say that the installation was successful. Though iTunes doesn't open, it keeps on crashing.
I tried downloading iTunes manually from the Apple site but I get the same...
I googled the error message and there is some thread about people who use torrent programs, I do not. Repairing my permissions doesn't help either.
My last solution is to install a combo updater...
Any other solutions?
Image:
http://www.onemorething.nl/uploads/community/86e4d6a1551006a61576b03e0fed75973c2 96274_0.png

Hi
I have seem problem. I have two times reset and format my mac and after update I can not open iTunes 10. I have info that iTunes is damaged or installed not correct.

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I then uninstalled iTunes, and tried to reinstall it to see if it'd fix the problem. But I keep getting the same error message, and the installation will not continue.
Does anyone know what's wrong with it? And what can I do to fix this? Please help, I'd really appreciate it.

Given that it's idiosyncratic, let's try seeing if the *General Instalation Troubleshooting* section from the following document is of any help:
Trouble installing iTunes or QuickTime software in Windows
... but if no joy there, let's try getting an installer log to the Apple Engineers for a look.
1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that file and send it as an attachment to this email address: [email protected]
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

ITunes Producer installation error

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