ITunes Producer save issue

Hi, I'm creating iTunes packages for a catalogue of albums and have come accross a strange error (picture below), the file doesn't exist because i haven't saved it yet surely? i don't understand why it's saying it, i'm going to have to delete it and start again as i need to restart my computer but how can i prevent this in the future? anyone know why it's happening?

Hey there,
I am having the same problem, New machine to me Mac Mini OS X Mavericks (10.9.?), iTunes Producer Version 3.1. Have uploaded over 200 UPC with the old ITunes Producer on my old G3. But Apple told me to upgrade, have done so and can not upload.
Import Tracks, get info together then it gives message the file doesn't exist... Any help would be great, did you crack this?
Look forward to any help, this is killing me. Paul.

Similar Messages

Why can't i save my itunes producer file

I created a book using iBooks Author (simple) Trying to uploaded through iTunes producer (not so much)
I've uploaded the same book about 20 times making revision after revision. Now my darkest hour is that I can't upload it anymore because Producer does not allow me to save the package. When I try a pop-up reads: Package Already Exists. When I click "overwrite" another pop-up reads: "There was a problem renaming the package _.itmsp: _.itmsp couldn't be moved to (designated folder) because either the former doesn't exist or the folder containing the latter doesn't exist."
I'm concerned that I tossed something to the trash which may be what the warning is referring to. Also I notice that the VendorID automatically calls me what the old file was called. Totally in the dark ...

File Vault is not in Disk Utility. It is in System Preferences/Security/FileVault.

ITunes producer will not upload its own files?

I have tried to publish through the publish process from within IBooks as well as outside of it through Itunes producer. Both stop me at the final upload process. The file that Itunes producer made of my ibook, early in the publish process, is grayed out as well as my ibooks file. I get no message of error, just gray out files that cannot be uploaded.
Appreciate any help I can get! I just downloaded the updated Itunes producer I'm running OS X 10.9.
Thanks!

Rather than remark on your issues, because you mention files etc but not if they are iba .ibooks or .itmps, perhaps some process tips may help.
When the book is finished, save it and export it ... if you are using one, same applies to your sample/ preview.
I find its better to have all the screen shots, cover page image and the the "mybook".ibooks exported book files on one folder
You can either use "Publish" in iBooksAuthor or open iTunesProducer to start tbe delivery process.
Some have made the mistake of trying to deliver the .iba file..which is wrong, it has to be the .ibooks file.
You say your are stopped at the final upload process... what error message?
Did you fill in everything required in iTunes Producer. You need to fill in all form fields, author, publisher, categories etc.
Your screenshots and cover need to comply with the assets guide. ie either, 1024 x 768 or 2048 x 1536 and the cover image needs to be 1400 on the width.
You need a preview/ sample book or elect to state a chapter of at least 15 pages or allow the delivery process to select a preview.
You should also stay with the same .itmps ( iTunes Producer) file. using two with the same info will cause you problems.

ITunes Producer 3.0 keeps crashing and I have no idea why...

I've just installed (and uninstalled and reinstalled) iTunes Producer 3.0. I have a Retina MacBook Pro running Mavericks and I made sure I had the recommended 20 Gigs of free space. I have no other problems with other programs crashing.
I can't do ANYthing with Producer. If I type in any information, make any selections, or even try to just save, the program hangs, I get the spinning beachball and eventually I just have to force quit.
Is anyone else having this issue with 3.0? If so, how did you solve it? I don't suppose there's a link to the previous version anywhere for me to try?
Thanks!
~Brian

Same here. I'm running Mavericks (10.9.1) on an MBP (2.9GHz, 8GB). I'd found iTunes Producer to be a bit clunky but annoying before, but now???
I manged to get one book to upload -- it was a revision of a previously released title, so I was working with an existing file. When I try to create a new book, iTP freezes after I enter two fields' worth of data — it doesn't seem to matter which two fields. And if, for example, I try to save after entering just the title, I go to the ~/Music/iTunes Producer/Playlists folder, there's no file there. Very weird.
I tried dumping the preferences files and the whole iTunes Producer folder in ~/Library/Application Support. Still no dice.
What bothers me is that there doesn't even seem to be any useful information in the logs.
Here are the pertinent log entries - all two of them:
2/20/14 11:26:22.862 AM iTunes Producer[6662]: 10.4-style NSDateFormatter method called on a 10.0-style formatter, which doesn't work. Break on _NSDateFormatter_Log_New_Methods_On_Old_Formatters to debug. This message will only be logged once.
2/20/14 11:30:00.974 AM com.apple.launchd.peruser.1026[247]: (com.apple.iTunesProducer.38752[6662]) Exited: Terminated: 15
The second one is just me force-quitting. The first one makes me think that the date format that the app is using is somehow off, which would be truly a bizarre bug.
I'm going to try to see if creating a copy of an existing file is a work-around. (I tossed my old copy of the app, the more fool me.)

Itunes Producer Problems Uploading - File not saving - file does not Exist.

Can someone please help me out, this problem is killing me. I've uploaded over 200 UPC Albums using Old G3 and Elderly ITunes Producer, but apple asked me to upgrade, so new machine to me Macmini maverics 10.9.? ITunes Producer 3.1.
So I click open ITunes producer 3.1. Click on make project from Audio
Files. Name and Save the project in Music-ITunes Producer-Playlists.
Plug in my external Flash drive and import the 40 Audio files for the
project. I am using an external flash drive as I can’t get ITunes Producer to
see my internal hard disk, I do not know if this is normal??
Go through the process of saving the project to Music – ITunes Producer –
Playlists – in this case 5060101121313
I then go through name all Tracks and make sure that all Data is correct.
Then when I finally go to either save the document or send it to you I get the
first Screen shot saying
"The Document "5060101121313" COULD NOT BE SAVED. The File does not exist".
As I say I have delivered 200 UPC’s to you with the old software and never
had any problems, I am in urgent need of making significant delivery to you so
would appreciate you help ASAP.
Paul

I have been victorious. Now I am going to post my solution for all those that may have the same problem in the future. I'll even throw in a few key words so it will be more easily found by the search engine.
Connection conn = null;
        try{
            //connect to database
            DAOManager dao = new DAOManager();
            conn = dao.connectToDB();
            String query = "update ASSIGNMENT set file_object = ?, filename = ?, filetype = ? where a_key = 1"; //sql query
            PreparedStatement pstmt = conn.prepareStatement(query);
            ByteArrayOutputStream baostream = new ByteArrayOutputStream();
            //write to output stream
            byte[] buffer = new byte[1024];
            int len = -1;
            while ((len = instream.read(buffer)) >= 0 )
                baostream.write(buffer, 0, len);
            baostream.flush();
            byte[] filebytes = baostream.toByteArray();
            baostream.close();
            pstmt.setBytes(1,filebytes); //set blob
            pstmt.setString(2,filename);
            pstmt.setString(3,filetype);
            pstmt.executeUpdate();
            pstmt.close();
        catch (SQLException e) {
            System.out.println(Tools.getLoggingDate() + " upload() Error uploading file -- " + e);
            e.printStackTrace();
        catch (Exception e) {
            System.out.println(Tools.getLoggingDate() + " upload() Error: " + e);
        finally {
            try{
                conn.close();
            }catch (SQLException e) {}
        }Keywords: setBinaryStream(), setBytes(), MySQL, upload file, InputStream, Blob

ITunes Producer upload error

I've got a 41.2MB iBook I'm trying to upload using iTunes Producer. I've got a book, sample book, cover art and 5 screenshots. At the delivery screen, I get text at the top that says Validation Completed. I hit the deliver button, the barber pole starts and I get text saying validating metadata with the iTunes Store, validating assets with the iTunes Store, negotiating, validating assets with the iTunes Store, validating metadata with the iTunes Store, then I get an error, and when I send it to Apple I get this summary:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Rock/Music/iTunes Producer/Playlists/9780615628196.itmsp - Error Messages:
                    An error has occurred during the upload.
                    An exception has occurred: The operation timed out.
                    Transfer error.
                    An exception has occurred: The transport has been detected as having failed and has been aborted. Please try again.
                    An error occurred while uploading the files to Apple's remote server.
                    An error occurred while uploading the package 9780615628196.itmsp.
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615628196.itmsp
                    ERROR ITMS-9000: "java.lang.Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)
Two days ago I got this message from Apple:
Thank you for contacting iBookstore Publisher Support.
We appreciate your report of this error in iTunes Producer. Our team is aware of this issue and is currently working towards a resolution. You will be notified by email once it is resolved.
Thank you for your patience.
Then today, I got this from Apple:
The attached list of items did not upload successfully to the iTunes Store. If you still want to make these items available to customers, you will need to retry the uploads.
Regards,
The iTunes Store Team
I've read some stuff in the forums and I see a lot of problems with video but my book has none of that. It's text and a lot of aviaiton historical photos and artwork, with two gallery widgets. Nothing fancy.
Anybody have any advice? I'd change the book if I need to but I don't have a clue as to what's causing the problem...
Rocketman

I got a reply from iBookstore support that fixed me right up. My issue was not a JAVA issue. Here's what they sent:
You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again.
Once I did that, my book delivered on the first try. I'm fixed and thanks to Apple.
Rocketman

ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
                    ERROR ITMS-3000: "Line 48 column 27: element "audience" missing required attribute "scheme" at XPath /package/book/metadata/audience_info/audience"
                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

Fix for iTunes Producer error message? Fixing unallowable image names in iBA Gallery

In Gallery I had image names with unallowable characters, e.g. "photo name.jpg". I changed the name to "photoname.jpg" and re-added it in Inspector>Interaction>Gallery Media. It still appears as "photo name.jpg"??? Even in a new Gallery Widget?
I'm new here so please forgive me if I am violating any protocol. I would greatly appreciate any guidence in correcting my error.
Thanks!!!
Gene Yore
aka eeyore

Thank you vinnyvg!
While trying to respond to this iTunes Producer error message,
"ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@5fd2c84f[userString=This<mailto:Error=com.apple.jingle.leghorn.fileformat.ValidationError@5fd2c84f[userString=This> file does not start with a start of image marker.]" at Book (MZItmspBookPackage)
The delivery of your book ended in error because there are image files that do not match the file extension type. Make sure that all image files inside the book file end with one of the following: .jpg or .png and that the image file itself matches the file extension type."
I did have a few tif images which I converted to jpg.
But, I ran across this posting which suggested I had other problems with my naming convention.
https://discussions.apple.com/thread/4788489?start=0&tstart=0
which says
GeePeeGee
This solved my questionRe: Uploading error codes - does anyone speak their tongue?
Feb 15, 2013 9:33 PM (in response to GeePeeGee)
So, it turns out, the problem with these png-images is the NAME. There are no restrictions, to name your pictures, but when you intend to use them in iBooksAuthor, make sure, that there are no "wrong charakters" in the name. You may use a to z charakters, 1 to 0 numbers and "-" and "_". That's it.
The file "St. Giles.jpg" has
a) a ".", which is wrong and
b) an empty space, which is wrong too.
When you use screenshots, things are getting even worse "Bildschirmfoto 2013-02-08 um 08.02.  15.50.19".
So, if there are error codes as specified, you have to go through the document, click on each and every image and then check the filename. As you see below, you must activate the image itself to see the filename (in this case the filename is corrcect)."
eeyor

ITunes Producer - can't upload iba file

Hi there,
I've created a book bundle with all my details via iTunes Producer, and the last step is uploading the publication and cover art. Cover art file uploaded fine into iTunes Producer, but the IBA files are all greyed out. It will not allow me to upload any IBA files whatever.
The below screenshot shows my iTunes Producer window, which won't let me click on the iBA file in the window directly below it. All greyed out. The window to the right is my actual IBA file that I want to upload. I don't know if it matters that the iTunes Producer file name is the name of the cover art file and not my IBA file (designforwriters-lm).
I set up my book in iTunes Producer separately from the PUBLISH button at the top of iBooks Author, because every time I tried to PUBLISH from there, the iTunes Producer box to bundle all my book details would not allow me to type in any information -- ISBN, publication date, next button -- I just got the bump sound from my computer that something was wrong and I could not do anything.
Thanks for your help.

1. Yes... you need to export your book when finished, do they same with your preview ( a separate book with a minimum of 15 pages.) unless you are using a chapter of the book or allowing iTunesProducer to create your preview. Then using Publish should work out OK, because during the delivery process you need to select both the iBooks file of your book ( and preview if its a mini bbok you intended).   Mant people try to upload their working file ..which is xxxxxx.iba. The .iba file opens your book in iBooks Author and is NOT used in the iBooks store.
2. Preview: you do not have to minimise the the file size by removing video. The idea of a preview is to allow the rerader and oppportunity to examine a sample of teh books contents which may help to decide a purchase of the full book. The Preview should be 15 pages minimum. If you have - say 5 chapters, you could leave in the video and delete everything except 3 pages in each chapter. The content is your choice- but needs to promote your book in a positive way.
Preview: Chapter - you indicate when asked and select the chapter you prefer to use.
Preview: Let iTunesProducer auto create - if you select this option - you do not have to upload any file.. iTunesProducer will auto select a suitable sample to use.
3. If you cretae a folder for each book you make, and move the books working file..ie xxxxxx.iba file type
if/when you export a book it will be placed in that folder also.
When you reach the section to select your book and preview, if you have created one, when you select, you need to navigate to the folder and select the iBooks file. I don't see how you can have two files with identical names... also if you create a preview, it needs to have a different name. I rename to PREVIEWmybook.ibook- but anything will be OK- as long as you understand your changed name.
This way your files should not create any problems.
4. If you need to ..come back if it occurs again. ( which it may if you need to update the book later ).
A useful item on your desk, is a notebook and pen! Use it to make notes on errors or create a checklist of everything needed in the delivery process and annotate their individual requirements.
In truth, you seem to have done everything correctly and apart from file names..it possible previous issues create anxiety when uploading a new book.
I always suggest having everything needed per book to be in its own folder:-
1. book.iba file ( plus any test version and backups ie mybookBU1.iba PLUS 1 preview book file (xxx.ibook) if using one.
2. 4 screen shots and 1 cover image at the correct size.
3. I use a plain txt file with my "description "   I write it up and change as needed and simply copy and past when I start a deliver process.
I appreciate you may already do this, but I include for any newbies who may see this later.
Good luck with your books.....

ITunes Producer: Problem uploading - ERROR ITMS-5122

I am having a problem uploading an album via iTunes Producer (Version 2.2.1 (137)). At the Delivery stage, I receive the message ERROR ITMS-5122: "Genre should be specified using genre label code instead of label: electronic" at Album/Tracks/Track. I have tried tweaking my upload at both the album and track levels to one or two genres and am seeing a similar error. Does anyone know how I can correct this issue? Thank you for any assistance!

It means that there is no alternate text for the image, in the event that it doesn't load. This will put text where the image should be, so that the reader knows that there was an image that was supposed to display there.
What it means for your ebook is that your images should be coded as such:
<img src=".../Images/ABC_bookcover.jpg" alt="Cover for ABC Book" />
Where the alt text is a description.
If you want to get around this quickly, you can simply open up all your .xhtml files in text wrangler and do a search for <img src= and replace it with <img alt="" src=
Even if you have nothing in the alt description, having it there will get past the check.

New Ibook/itunes producer delivery error message

I've been uploading ebooks via itunes producer with no plroblem until just recently. Now I get the following error message "com.apple.transporter.util.StreamUtil.readBytes(Ljava/io/InputStream;)[B". The epub file is validated and nothing has changed about how I do or prepare the delivery. This seems like it must be a bug on Apple's side. Has anyone else had this issue and how have you fixed it? I am at a loss. No fixes have worked so far.

I am also having this same problem. I'm just using iTunesProducer 2.3.1. and OSX 10.6.7.
Has anyone had any response from Apple about this?
I have asked today, but I don't hold out much hope of a reply.

ITunes Producer: submission error message

Yesterday I made my first attempt to submit my book to iBooks and got the following error message:
"@env: parameter is null: (null)"
I have no idea what this error refers to, nor does iTunes Producer give you any clues what it is nor how to correct it. I'm left in the dark to know what to do next.
Has anyone come across this error before and successfully corrected it? Any help would be appreciated.

I had the same problem and somehow solved it.
I guess you just published from iBooks Author and it launched the NEW iTunes Producer that had been seamlessly updated by the App Store mechanism.
The issue appears related to the new Producer not authenticating properly, maybe because it inherits data from the previous version but something does not translate completely.
Try this:
- quit Producer
- launch it again DIRECTLY (find the icon and click it)
- you should see the login form, fill it and ensure everything is fine
- go to your project folder and remove the old *.itmsp file that was generated but left pending
- retry publishing from within iBooks Author
HTH,
Mario

ITunes producer import error

I have completed my first iBook and wanted to publish...which fails of course. Everything works fine through the whole iTunes Producer thing until it says "Import error" in the package status. When I go to the contact us at iTunes Connect and try to get in contact with apple it says that my Apple-ID is wrong, it has to be a numeric identifier.
Is there some file in the system that states WHAT is wrong with the book? Or is there a way to actually get in contact with someone at Apple? *frustrated*

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

I keep getting an error message that read 'an error occurred saving your changes to Apple database" while trying to upload an ebook using itunes producer? What gives

I've been trying to upload a nebook using itunes producer but keep getting an error message ' an error occurred saving your changes to the Apple database. This may be a transient issue on the Apple side' What's going on? It's been giving me this mesage for the whole afternoon.

Hi,
Maybe the radio connection on the other end is not working. Hope this helps.
xxmitchxx90

ITMS-9012 Error uploading package in iTunes Producer

Hi Everyone,
I have searched everywhere for this error number but can't seem to find anything about it.
We finally completed our book, and filled out all of the required info for our paid iBook (we have an ISBN, tax and operational iTunes Connect account) but when I try and upload the package via iTunes Producer I get several errors. All of them are ITMS-9012 and it follows with this: "No NCX Extension found for NavPoint" and will reference different pages. When I check some of the pages it references there are no superfluous items on the page (and not even any 'links' for the page, some of them are strictly text content).
I am baffled. It took over 4 hours to upload the file and now it seems I need to re-upload but I don't know how to fix the issue before I do. I tried using the Book Proofer app but that seems to only work with non iBA books.
Any help would be greatly appreciated...

I don't know if this is an issue after all. After checking my iTunes Connect account, I can see that the book is in my account so it appears to have uploaded successfully even though I got that strange error message.

ITunes Producer save issue

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