ITunes-purchased movie won't sync to iPod

OK I'm going insane trying to find a solution to this problem - I recently purchased a movie from iTunes store, and it works fine on iTunes, but when I try to sync it to my 5th-gen iPod I get an error message saying that it can't be synced because it can't be played on my iPod. Obviously it is the correct format, because I bought it from iTunes, but to verify I checked all the formatting against 2 other iTunes purchased movies that DO work on my iPod - they are identical, the only difference being the 'Fairplay' version (the ones that work are version 2, the one that won't sync is version 3). I've trying resetting, restoring, reauthorizing... nothing works, I still get the same error message. Yes, it's a purchase, not a rental, and no it isn't HD. And of course there's space on the iPod and all the sync settings are correct, and the iTunes and iPod software are all updated. I tried mailing the iTunes support, but they just sent me a link to the article on the Support pages about syncing movies, which is completely useless for iTunes purchases because it just says they should all work.
Please tell me someone knows a solution to this problem!
Message was edited by: emeraldrina22

Which version of the firmware do you have on your iPod? Is it the latest (1.3), or earlier? I ask because of the information regarding Fairplay version 2 versus Fairplay version 3 on this website:
http://forums.ilounge.com/showthread.php?t=231582
"1.3 firmware has bug fixes and also an updated bit of code to play anything from the iTunes store that has a fairplay version 3. Most stuff on iTunes has Fairplay version 2, but some more recent videos have version 3. If you arent' downloading a lot of DRM'd content from iTunes, it likely isn't critical, but there have been no major complaints about the 1.3 update. At least compared to other updates. for instance 1.2 WAS a shoddy update. They pulled it. 1.2.1 fixed it... But nothing much else added to 1.3 if you are having no problems currently and don't have any fairplay 3 items in your library."

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