ItUnes purchased songs that were lost or won't play on my computer

On my iTunes purchased list it shows some songswith an exclamation point on the left. When I click to play it states the song could not be used because the original file could not be located. My ITunes sore sho i purchased the song on this computer. How can I get the songs back?

Try re-download from your Device:
To download previously purchased music to your iPhone, iPad, or iPod touch
Open the iTunes Store on your device.
Make sure you are signed in with the same account used for the original purchase.
Tap Purchased from the bottom navigation bar.
On iPad, tap the media button in the upper-left corner.
Tap Music.
Once you've located the music you are looking for, tap the download button.
Note: To download all songs from a purchased album, tap on the Album's toggle button to switch to Album view.

Similar Messages

HT201272 I have over 350 songs that were lost on mutliple devices in an accident. My account has been the same for years but I can't access my old library. Help!!

I have over 350 songs that were lost on mutliple devices in an accident.The original computer and Ipod were lost. My account has been the same for years but I can't access my old library. Help!!
<Email Edited by Host>

Whatever you bought from iTunes is yours forever and can be downloaded as many times as you want. This assumes what you purchased is still available in the Store.
Here is the procedure for your reference.
On a computer, launch iTunes. Click on iTunes Store on the left
On the right you will see this
"Sign in" using the Apple ID used to purchase your songs, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.
Whatever you have that did not originate from iTunes will have to be obtained from whatever means you used to obtain it in the past.

I purchased songs that are now reported as not authorized on this computer. When I authorize this computer I'm told it is already authorized. How can I access the 21 songs I purchased

I purchased songs that are now labeled as "not authorized on this computer" and won't be sync'd to my iPod. I then go to the store icon, click on authorize this computer and am told that it is already authorized. I have another 169 or so songs I have purchased and have no problem with those. Anyone know what might be happening? I'm not really a "technocrat" so I hope there is an easy answer.
philfrompittsboro

Read the various Knowledge Base Articles on deauthorization & authorization. One of them should solve your problem.
Good luck!

My computer's hard drive was damaged and had to be replaced last year. How can I download the tunes I had purchased previously that were lost with the hard drive? I can see the list of songs I bought in my account. Thank you.

My computer's hard drive was damaged last year and had to be replaced. How do I download previously purchased songs that are listed in my account? Thanks.

To re-download your purchases from iTunes on your computer:
Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free

IPod won't play songs that were lost on my PC from drive crash

In January my hard drive crashed (Win2000) and I lost all the music on my PC. NO big deal, replaced the hard drive and restored my CD's, figured I could just play my purchased music from my iPod.
the problem is that SOME (not all) of my purchased music now won't play on my iPod even though the songs are physically there ... this started after iTunes 6 came out ... but different songs seem to play on different dates ... it is very weird. Today I sorted by "date added" and discovered that anything purchased between 6/22/05 (my birthday, coincidentally or not?) and 12/31/05 will not play on the iPod ... UNLESS I had copied the song to a CD and restored to my hard drive from the CD.
Songs that I have purchased since replacing the hard drive worked for a while, then wouldnt' work, but I could delete the song from my iPod and re-copy from my PC. Obviously this won't work for all the music that I lost though!
Music from this account is authorized for 4 devices so that isn't the problem, any suggestions?
Thanks!

If you have made sure that both the iTunes and iPod software are current and have deauthorized and reauthorized your computer, try this:
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.
"Music from this account is authorized for 4 devices"
Not sure what you mean by "devices". It's computers that are authorized for purchased music not iPods/

Upgrade to iOS7.1 has broken Music. . .can't play songs in the cloud and songs that have been downloaded won't play either.

I've discovered an interesting "feature" of iOS7.1 for the iPad (4th gen).
Since upgrading, I can no longer play music that is in the cloud and when trying to switch to a song that has been downloaded to the device, it won't play either; however, the equilizer graphic indicates that something is playing (bouncing up and down) but the song position indicator stays at 0:00.
Eventually, iTunes/Music (not sure what to call it these days since Apple can't seem to decide either) gives up on the song selected, the on that is not playing, and moves to the next song. If the next song is local to the device, music plays, if it's another song in the cloud, the pattern repeats until it hits a downloaded song. Have also discovered, after my various and simple testing efforts, that I can no longer download songs from the cloud - I was able to download one song but afer that. . .kaput.
It takes a special level of brilliance to send out an update that breaks your own applications/code. . .particularly one so core to the device.
Two words for future releases. . ."Quality Assurance".

I had a similar problem. Try resetting and erasing the phone and restoring from a known good backup.

Itunes Match Songs are all there but won't play

I've been using iTunes Match at work pretty regulary and I've notived that, seemingly randomly, I'll open iTunes and all my music will be there... however doub;e-clicking a song or or hitting PLAY does nothing. No error message; no nothing. Th ePLAY button is isn't ghosted or anything.
I've tried goifn Store . Update iTunes Match. That doesn't work. The only thing that seems to work is turning match completely off and then back on again.
Any idea why this would be happening?

Well the odd thing is that everything works perfectly fine most of the time. However, 10% of te time, Match enterest his stange state where songs won't play. Nothing changes in the iCloud Status field. You can even edit metadata like rating and song-names. Songs just won't play... nor will they download.
Based on the above, I don't think it's a corportate firewall issue (neither does my IT guy).

Previous downloaded Icloud songs are grayed out and won't play on the computer or download to my Ipod ???

I know this is probably a frequent question but I am having trouble finding a solid solution. I had Icloud songs on my computer but recently they went gray and won't play or download to my Ipod. Any help???

Hi sweatt,
Welcome to Apple Support Communities.
You may find these steps helpful for resolving the issue you're encountering:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.
To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column and write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and its password. Click Authorize.
Choose Store > Update iTunes Match.
Best,
Jeremy

A song that I just bought won't play more than 1 minute and 3 seconds with sound.

I bought a song 2 days ago and I tried to listen to it but only 1 minute and 3 seconds of it will play with sound. My iPod says that the song is still playing but there is no sound. The volume is up but there is nothing. I tried to "report a problem" when I got the email receipt but my iPod said it couldn't connect to the iTunes store.

Try deleting the song and redownloading it if you are in a country (USA is one) that allows free redownloads by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Can't burn itunes purchased songs onto a cd

I created a playlist consisting of previously downloaded songs (not purchased from itunes) and itunes purchased songs. When I attempted to burn a cd of the playlist, only the previously downloaded non itunes were burned into the cd. During the burning process the meter at the top of the page indicated that the itune purchases were being read, but when I played the cd on my car cd, and later on a friends cd, the itunes purchased songs weren't there. When I play the burned cd on my computer all the songs are included. I've tried slowing down the recording speed, trying both audio and data cd options with the same results. I am using cd-r cd's. Can anyone help?
dell XPST600 Windows 2000
dell XPST600 Windows 2000
dell XPST600 Windows 2000

Its a joke...Im having the same problems.....Im not going to waste a lot of time on this piece of garbage music system. All you have to do is look at all of the problems people are having. Its a crime there is absolutly zero customer service assistance. I will never give them a another dime. As it is I have this $10 cd I can only listen to on my computer.

Please help songs that were on my ipod not there

So I was switching from manually update to automatic update and it said it would add all songs in existing library to ipod so I clicked yes. So it took all the songs that were from somebody else's library on their computer and erased them. Is there any way to get these back? I't's over a thousand songs! Please help!
Dell dimension E310 Windows XP Pro
Dell Windows XP Pro

it said it would add all songs in existing library to ipod so I clicked yes
That's not quite what it said.
it took all the songs that were from somebody else's library on their computer and erased them. Is there any way to get these back?
You could purchase the music yourself an make the artists happy.
Please don't steal music.

HT203167 I am trying to transfer itunes songs that were purchased using a previous apple id and windows pc ( I now have a Macbook pro). I know the previous apple id, but have forgotten the password.

I am trying to transfer my itunes songs that were purchased using a previous apple id and windows pc ( I now have a macbook pro). When I try and download the itunes files, a message appears telling me that 7 songs purchased under the old apple id cannot be added to itunes on my macbook( the rest are added ok). I know the previous apple id, but have forgotten the password. When I try and retrieve the password using the security questions, I am asked for my birthdate. When I enter my birthdate, I am told this information is incorrect! Thats as far as i can go!
How can I update my apple id( and remove any old ones) if I can't retrieve the old password?

You need a third-party program lke one of those discussed here:
newer copy

I downloaded music to my iphone and when I went to go sync it up to itunes, I lost all of the songs purchased from that time until the previous time I backed it up. How do I recover these purchased songs that have been lost?

I downloaded music to my iphone and when I went to go sync it up to itunes, I lost all of the songs purchased from that time until the previous time I backed it up. How do I recover these purchased songs that have been lost?

All of your music should be in itunes on your computer.
Select it to sync and sync.

TS1389 Help! My computer is authorized to play my itunes purchased songs but it keeps prompting me to authorize one song that I purchased. Once I type in my login and password it tells me that the computer is already authorized but it still won't play t

My computer is authorized to play my itunes purchased songs but it keeps prompting me to authorize one song that I purchased. Once I type in my login and password it tells me that the computer is already authorized but it still won't play the song

im having the same problem so how is this suppose to help

Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario

ItUnes purchased songs that were lost or won't play on my computer

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