Itunes purchased tv show will not play on atv

I recently purchased my ATV and have synced my itunes. I downloaded season 5 of "The Shield" from the itunes store. The shows play on my computer and show up under "My TV Shows" but no picture. There is a bar at the bottom of the black screen showing run time and a gear turning. Sometimes it shows the run time count going forward but, other times it stays at zero. I also intermittently get a message that says "There are no tv shows on your apple tv" or if the show is there it will say something like "cannot play..format not recognized". I am very frustrated and ready to send this thing back.
Any help would be welcome - while I still have hair

(1) Like you I can stream video content acquired outside of iTunes to my Apple TV, but I can't appear to play any video purchased on iTunes. On the other hand, music I've purchased plays fine and since my music collection no longer includes protected files I'm of the opinion that this is most likely a DRM issue.
I don't know whether this issue appeared after iTunes 10.5 or the Apple TV 4.4.2 update.
It is of some importance to me that Apple resolves this quickly.
(2) I am not experiencing any issues with the bottom right hand output selection. Have you tried disconnecting from your network, starting something and then reconnecting to see if that resolves the issue?

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