Itunes purchases gone??

Just recently after getting a new phone, I noticed all my "Purchased" items (years of them ) aren't showing up when selecting "Purchased" items from music and such. Thankfully I have my library backed up but has anyone else experienced this?? I don't like the fact that I can't access that now.
Help or suggestions would be appreciated.
Thx

Hi jwyndels,
Thanks for visiting Apple Support Communities.
If you're not seeing any of your past purchases, first make sure you're signed in with the right Apple ID (iTunes Store account).
You can use the steps in this article to check the purchase history associated with your currently signed-in account:
iTunes Store and Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
On a computer, you can also check to see if your purchases were hidden:
To unhide your purchases
Open iTunes on your Mac or PC.
If you're not already signed in, choose Store > Sign in.
Choose Store > View My Account. (You may be asked to enter your password again).
On your Account Information summary, scroll down to the "iTunes in the Cloud" section and click Manage.
Choose a content type by clicking Music, TV shows, Apps, or Books from the top.
Click the Unhide button next to the item you would like to restore.
See the full article with screenshots here:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919
Best,
Jeremy

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I'm posting this on behalf of my less tech savvy brother 800 miles away.
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I suggested they call Apple tell them the deal, and they MIGHT be able to allow them to re download the songs they already downloaded...because it should be on their credit card records. Any other suggestions? Or anybody else have this experience and got some good answers somewhere? Seems pretty brutal to me.

Here's Apple's policy on that: Purchased content can be downloaded only once
Point him to this article - maybe his songs are still on his hard drive somewhere.
http://docs.info.apple.com/article.html?artnum=301749
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If you have the My Music Folder, they should be there in your play list. Are you saying that these songs are not there? I thought that all songs get put into this folder. I would suggest looking again under compilations, etc. Secondly, there are some things that can be done to recover these songs from your iPod, but I don't have any experience in this and have no idea how to recommend that. You might try a Google for some help with this. Finally, buy a second HDD to back up your current HDD. It is absolutely critical. Best of luck!

Has any Coldplay fan lost purchased content within iTunes, I have recently noticed my Coldplay Live 2012 purchased on iTunes is gone from my iCloud library and no longer available for purchase ! A bit strange considering there new album just went on sale

Recently I have noticed my iTune purchased concert movies after being put back in the cloud are currently missing.
I have never had purchased content from iTunes vanish from my iCloud library and also not be available for purchase on iTunes.
When I had Apple personnel attempt to push the content back to me, they could not find Coldplay's Live 2012.
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If you have issues with missing content in iTunes you may want to follow the steps in this article to try to recover it -
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http://support.apple.com/kb/TS1408
Thanks for using Apple Support Communities.
Best,
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I am running iTunes for Windows 10.2.2 on Windows 7 Home. I have my iTunes library on both this computer and another authorized machine running Windows 7 Professional. I have a large but not enormous library, as I'm one of those people who doesn't pirate, use torrents, borrow from a dozen friends, or whatever other shades of gray you might imagine. It's mostly iTunes purchases with my old CD collection imported. I have started using the following technique to sync my libraries between my two authorized computers, an ability which you can probably all agree should one day be added to iTunes -- that would be different from Home Sharing, because the music would be stored locally and thus available on the road. With the added benefit of the entire library being backed up on the other machine in real-time. Anyway, when I switch from my desktop to laptop and vice versa, I use the following technique:
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Do a find/replace all in Notepad to make the library XML file point to where the files will be saved on the "Inactive" machine.
Run Microsoft SyncToy to synchronize the files between both music libraries; the most recent files win. This avoids copying the entire multi-gigabyte library over the network.
Open iTunes on the "Inactive" machine.
Go to Music, Select All, Delete. Keep files.
Do the same for Movies, Music Videos.
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Delete all the duplicate playlists named "Music," "Genius," "Purchased," and "iTunes DJ."
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Hi
First sorry to hear that.
Not all is lost. This is what you do.
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<Edited by Moderator>

Use the form on this page to request a free redownload, or use the Transfer Purchases feature if applicable. If neither of these works, you will need to purchase the songs and other content again to get them back; Apple needs to pay the copyright holders for each download from the iTunes Store other than podcasts and album artwork.
(35159)

How can I download previous iTunes purchases onto a new iPod using someone else's computer?

Hi,
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Itunes purchases gone??

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