ITunes questions haven't reset?
I'll try to make it simple because I'm sure everyone's already heard of this kind of situation.
So I was trying to make a purchase on iTunes with my phone and it said that I needed to verify my identity. Of course it brings me to the security questions that I thought I remembered, only to find out that they're wrong. This kind of thing has happened before but I waited it out for a while and the 'verify identity' pop up went away and I was able to make purchases. Though now that it's back again I decided to go in and change the security questions and I clicked save and it said that my questions were reset.
Only problem is now that when I go to make purchases on my iPhone 4s, it STILL is asking me to verify my ID and brings me to the page of the old security questions from forever ago, it didn't reset to the new ones I recently made.
I even tried the Two-Step Verification and waited the three days and everything was secure but again, still asked for my ID verification, and old security questions.
So now I've turned Two-Step off and went back to security questions. I've even restarted my phone, signed in/out of itunes, nothing seems to work.
Any ideas?
account security
Please call apple @ 1-800-692-7753 in USA
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde
check # for your country
http://support.apple.com/kb/HE57
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You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
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Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
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Hi all
i am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn’t help. My apple ID has been confirmed as correct. what can I do next?I am having the same issue! I see several people are having this problem, and I see there is no solution from Apple! Why is it I only see problems on this site and never any solutions?
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Importing iPhoto files onto an iPhone 3G using iTunes question....
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HT5312 Hi I forgot my Apple ID security question how ill reset thanksl
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HT5312 Hi I forgot my Apple ID security question how ill reset thanks
Hi I forgot my Apple ID security question how ill reset thanks
There are various ways to approach this and Apple seem to prefer you to follow the instructions in this document. ….
Rescue email address and how to reset Apple ID security questions.
All the same, if it is urgent, the following option is probably best. You should phone your national Apple care support service and ask to talk to their account security team … Contacting Apple for support and service
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