ITunes / Quicktime Abort Error - **please help**
I just purchased an iPod and when I tried to upgrade to the new iTunes program I get the following error when it starts updating the components:
Could not open key: HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion|Uninstall\QuickTime. Verify that you have sufficient access to that key, or contact your support personnel.
Then it says iTunes requires QuickTime and rolls back the installation. I installed QuickTime and got the same message...
First, ensure that your iTunes library has not been deleted or modified. Go Start->Music->iTunes. Ensure that a file that has a music note and a CD in the background is there that is named iTunes Library. Restart your computer if you haven't since this warning has appeared.
As soon as you click on iTunes, hold down the shift key and a message should come up saying "Choose a Library". Click "Choose Library" and navigate to your iTunes folder if it hasn't already done so for you already. Double click the file that says "iTunes Library" and it should load your library.
Message was edited by: bb426
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HELP!Hi M2i7guel,
Welcome to Apple Support Communities.
It sounds like there is an issue installing iTunes and other Windows updates on your PC. The article linked below provides troubleshooting suggestions that will resolve most issues like the one that you've described.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
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ThanksDelete the folder C:\ProgramData\Apple\Apple Application Support then try again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
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First, ensure that your iTunes library has not been deleted or modified. Go Start->Music->iTunes. Ensure that a file that has a music note and a CD in the background is there that is named iTunes Library. Restart your computer if you haven't since this warning has appeared.
As soon as you click on iTunes, hold down the shift key and a message should come up saying "Choose a Library". Click "Choose Library" and navigate to your iTunes folder if it hasn't already done so for you already. Double click the file that says "iTunes Library" and it should load your library.
Message was edited by: bb426 -
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the installation process gets so far then the error 2755 appears saying that it cannot be installedHey AJS4862,
Thanks for the question. If I understand correctly, you are having trouble installing iTunes on Windows. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
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Thanks for using Apple Support Communities.
Have a great day,
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<Subject Edited by Host>Hello, 02633.
Thank you for visiting Apple Support Communities.
If your iPhone is disabled, you will need to process the steps in the article below.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
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Kindly Activate my phone.Rajan Gupta wrote:
...it is continuously showing an error.
See here > http://support.apple.com/kb/TS3424
Also see this discussion.
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Hi,
I have the following set up:
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Thanks and Happy Holidays/New Year!I've been getting the same error on my 4G nano for the past week. I've had my nano for about a month and the first few weeks were fine. Tried it on 2 different computers (Vista and XP) and same problem. Tried it on a 3rd (XP) and it started ok. Problem started coming back after a day.
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I've reset/restored my nano dozens and dozens of times to make sure it's clean. Leads me to believe it's a driver issue. Either that or I have a friggin malware problem I can't seem to find.
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my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.
Hey erinoneill24,
Thanks for using Apple Support Communities.
Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/ts1441?viewlocale=it_it
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Have a nice day,
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A few weeks ago, my iTunes suddenly crashed. I uninstalled it, then reinstalled it, but the agreement terms pop up for one minute, then suddenly disappear. It's preventing me from getting onto my iTunes and updating my iPod. What can I do?? I need major help please
-KaitlynThe first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
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C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
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Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
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i am not able to update my iphone 4 ,when ever i tried to update it its show 1309 error...and at times 9006 error ,please help me ..
Hey alkarim2008,
If you are having an issue with being unable to update or restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
Resolve iOS update and restore errors in iTunes - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me
Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.
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i switched off all the security settings and all the firewalls.
i m unable to install any of the app on the ipad
so i saw the apple support and it said to update the older version of my ipad.
and niether am i able to download the update nor am i able to download any app and install it in my ipad2
i also tried to download an .ipsw file (ios5 update) from torrentz bt i am also unable to install from that as itunes rjects that file and gives an error. and also tries to delete that file. plz anyone help urgently.
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