ITunes/QuickTime "Bad Image" Error Message

Running Windows 2000 Professional on a PC. iTunes and QuickTime are loaded and had been running successfully for a long time. Suddenly, every time I try to open iTunes a box pops up titled "iTunes.exe - Bad Image," and in the box is the error message "The application or DLL C:\ProgramFiles\QuickTime\QTSystem\QuickTime.qts is not a valid Windows image. Please check this against your installation diskette." (There is no installation diskette.) I believe the first time this occurred was just after I had been prompted to download an update to QuickTime, which I did. I cannot close the error message box, neither by clicking on "OK" nor by clicking on the "X". The only way I can get rid of it is to restart the computer. Also, I cannot open iTunes. Any suggestions?

hi Sandy!
With regard to the prompt to upgrade QuickTime, I could be wrong about that, but I am almost sure that I got one of those standard "A New Version of ...... is available. Would you like to download it now?"
Okay ... sorry about that. i might well be wrong about it being unusual. i think i downloaded my 7.1 before i ever actually ran QuickTime on its own. (i was troubleshooting an itunes video sound problem i was having.) the rest of the time, i tend to get my new QTs when a new version of itunes shows up. so i guess i always upgrade before QT ever says to me that there's a new version available.
anyhoo, if you've got a standard QT 7.1 in there, we should start by doing a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

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Itunes.exe bad image error

I have been trying to get iTunes up and running for months now with no luck what so ever. I'm running on Windows Vista Service Pack 2.
On opening iTunes I get the error message
'iTunes.exe - Bad Image
C:\WINDOWS\system32\softpub.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support." '
After clicking Ok a window appears saying itunes has stopped working and that its trying to find a solution. only button is 'close program'. After closing the program a message appears in the bottom right of the screen saying DEP (Data Execution Protection) has closed itunes to protect my computer.
As well as this problem I have been unable to perform a windows update. It has been giving various error codes which I tried to fix using the windows Fixit programs and other fixes but both problems persisted.
I looked thorugh a lot of discussions on different forums online and have tried various things but to no avail. At first I uninstalled iTunes and reinstalled it (I have now done this around twenty times after trying different fixes) and it downloaded and installed perfectly every time but whenever I tried opeing it I would get the bad image error message.
I have also tried running system file checker (sfc scan) by running command prompt as administrator and it says
'Beggining system scan. This may take some time.
There is a system repair pending which requires a reboot to complete. restart windows and run sfc again.'
But when I restart windows and run sfc again it gives exaclty the same message. I repeated this on numerous occasions after trying other fixes but always gave the same message.
I also read that replacing the softpub.dll file in the system32 file could be a fix, so I downloaded a new file but when I tried to either rename the old one, move it or do a move and replce with the new file I was told that I couldn't because it needed the administrators permission. I am the only user and was logged in with administrators rights so don't know why it asked and when I tried to give permission it says
' Destination Folder Acces Denied
You need permission to perform this action.'
It gives the option to retry but this just produces the same message.
Any help would be massively appreciated.

Did a restart and there are a few errors and warning listed below,
error 10016 - Distributed COM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
warning 7 - Kernel-Processer-Power
The speed of processor 1 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
warning 7 - Kernel-Processer-Power
The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
error 7000 - Service Control Manager Event Log Provider
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
error 10016 - Distributed COM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
warning 7044 - Service Control Manager Event Log Provider
The following service is taking more than 4 minutes to start and may have stopped responding: Avira Real-Time Protection
Contact your system administrator or service vendor for approximate startup times for this service.
If you think this service might be slowing system response or logon time, talk to your system administrator about whether the service should be disabled until the problem is identified.
You may have to restart the computer in safe mode before you can disable the service.
warning 3004 - windows defender
Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow.
For more information please see the following:
Not Applicable
           Scan ID: {C9F59478-26AB-4B82-BE2B-2386B5269205}
           User: BILL\Cust
           Name: Unknown
           ID:
           Severity ID:
           Category ID:
           Path Found: driver:RapportIaso;file:c:\programdata\trusteer\rapport\store\exts\rapportms\ba seline\rapportiaso.sys
           Alert Type: Unclassified software
           Detection Type:
error 10016 - Distributed COM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
error 10016 - Distributed COM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
From checking the times I saw the message appear just before the last two error messsages.
I have also recently run some malware software which has quarentined about 20 files and since then the speed has been getting slower and slower to the point that the last restart took 20 mins

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Hello,
Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bit.ly/aMZYJL
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Here is an update and a workaround. I hope it's helpful to others as well.
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Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bit.ly/aMZYJL
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Everytime I try to launch iTunes, I get this error message.
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Message was edited by: christin_lee
Message was edited by: christin_lee

I did some research and I found out that C:\windows\system32\missip32.dll is a part of Windows Vista, not iTunes, but iTunes may use it when iTunes is starting. C:\windows\system32\missip32.dll is also a major target for viruses because attacking it may cripple the computer. Try scanning your computer with anti-virus software.

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C:\Windows\System32\Softpub.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
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b noir - You are awesome! I was having the "bad image" problem with the after downloading ITunes 10. I also had a problem with a DEP error (as you know - data execution protection). I tried so many things in combination to fix these problems, I am not sure which piece of your advice finally did the trick! Regarding the bad image, I renamed the file as you recommended. I tried downloading a new softpub.dll. I didn't think I was successful, but there it was right where it was supposed to be. I used the Windows Error Checking feature (right click on C Drive, properties, tools) to clean things up. Lastly, a friend recommended using a different USB port to sync for the first time. UREKA! I can now sync. Thanks for all of your suggestions, b noir!

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Let me describe the problem as completely as possible.
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This question was solved.
View Solution.

Just in case someone else is viewing this, I finally fixed this problem. If you are reading this, that probably means you have the same problem. There a tens of this "Bad Image" error Posts in this forum and in the Microsoft forum.
I believe that "Image" is the clue here, but it took me a very long time to figure that out.
Via a very circuitous route I ended up at the Intel support site (a friend suggested this). There you can download a drive update utility, which I did. When it was run, it informed me that it thought I have a vendor customized Graphics driver and (thank you very much) I should be careful about downloading a new driver from them. Therefore I did not. However, that indicated to me that there could be a Graphics Driver problem.
I then recalled that in my many and various travels across the internet reading something about a "Recovery Manager" that HP installs in the product (again, thank you very much). HP customer support has a set of instructions on how to use the tool on their website: (Using Recovery Manager to Restore Software and Drivers (Windows 7).
I ran the Manager and replaced the Intel Graphics Drive. Problem solved.
I hope that this may be of help to others.

ITunes/QuickTime "Bad Image" Error Message

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