ITunes/Quicktime problem "The older version of Quicktime cannot be removed"

Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
Any help?

Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
(the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)

Similar Messages

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    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
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    I would like to upgtade my itunes from 10.4.1 to lateast 10.6.3.25, error message come out during the installation "the older version of bonjour cannot be removied"
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    I would like to upgtade my itunes from 10.4.1 to lateast 10.6.3.25, error message come out during the installation "the older version of bonjour cannot be removied"
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • My error message is "The older version of Bonjour cannot be removed"!! I can't download Itunes.

    How do I update Bonjour?

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • "the older version of bonjour cannot be removed"

    I installed iTunes on my FRESH copy of Win7. Restarted my computer and iTunes went missing. Apparently Bonjour and Quicktime still exist though. I tried reinstalling iTunes got the above error. I managed to remove the entire Program Files\Bonjour folder and it still gives me the error. Removed all Apple folders, Quicktime etc and I STILL get the error!

      I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either.
    Launch CleanUp again. Have a look at the top of the list of programs.
    Do you see any entries in there that:
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    (b) Lack a program number and a version number, and just have (All Users)?
    (c) Lack everything ... it's just a blank line?

  • Message: the older version of bonjour cannot be removed

    Hi, I tried to upgrade my iTunes yesterday and the message popped up when I tried to install it. I've tried several solutions (including http://discussions.info.apple.com/thread.jspa?threadID=2505467&tstart=330) and am still having trouble.
    When I use Windows Installer Clean Up, no blank lines pop up with (all users) without a program name. However, Bonjour does show up. Can I delete that and hope it works?
    Please help!

    excellent news, soph, and good job on your part ... doing your reearch and then doublechecking with someone that you were interpreting things right seems precisely the way to go about doing things like this. Good information about what you'd read and what you were considering doing, too. It made it very easy to answer you.

  • TS1609 the older version of bonjour cannot be removed

    cannot load itunes beause of the above message about bonjour.  What do I need to do to correct this.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • How come when i install itunes 10.5 i get the older version of bonjour cannot be removed

    help?

    And here is the second error I get when trying to update to 10.5.  Any suggestions on how to fix this?  I am dying to update my iPhone and iPad to iOS 5.

  • The older version of bonjour cannot be removed- help

    I can't update ITunes because of this issue.  I know that this has been an ongoing issue for XP users for several years.  Ive tried all suggestions without success. Bonjour doesn't show up in file search or task manager.  I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either.  I'd appreciate any other suggestions.

      I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either.
    Launch CleanUp again. Have a look at the top of the list of programs.
    Do you see any entries in there that:
    (a) Lack a program name but have an (All Users) followed by a version number in square brackets? If so, what is the version number?
    (b) Lack a program number and a version number, and just have (All Users)?
    (c) Lack everything ... it's just a blank line?

  • The older version of Bonjour cannot be removed. Contact your technical support group.

    Hello ! I can't download the Itune program 10.7 for my windows xp computer. There is always this error message

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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