ITunes/Quicktime removal/ reInstallation problem

iTunes suddently stopped launching day before yesterday and I get a message which explains that "windows data protection" stopped this program from executing. I tried reinstalling iTunes with the same result so I decided to uninstall and reinstall. Uninstallation of iTunes was successful but I could not uninstall Quick Time as is neccessary for a complete new removal/reinstallation. Instead, unintstallation of Quick time starts and proceeds for a while and then "rolls bacK', declaares a "fatal error" and exits.
Immaculate detail, thanks david.
Taken as a whole, your symptoms suggest that some application (other than QuickTime itself) has stashed old QuickTime componentry in unorthodox locations in your system files. (It can also cause "Fatal error" uninstall trouble for QuickTime.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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Cmon apple, itunes, quicktime-fix this problem

Does itunes, apple, and quicktime know this problem (buffer overrun/ c++viusal) exists?
I'm guessing by the looks of this discussion board that there are hundreds of viewers that have this problem and 10's of thousands who havn't griped yet.
$900 worth of ipods in my family and they are all rendered useless!!!
Windows XP
Windows XP

That buffer overrun error affects many programs, not just QuickTime and iTunes. Do a search and you'll find that error reported quite commonly. So while I can't say for certain, it may be a problem with your system, not with QT or iTunes per se.
Here are some things to try (collected from other web sites):
First, download and install the Ewido antispyware security suite (you can download a trial version of the program). When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu". Launch ewido. You will need to update Ewido to the latest definition files. On the left hand side of the main screen click update, then click on Start Update. The update will start and a progress bar will show the updates being installed.
Once the updates are installed do the following:
Click on scanner
Click on Complete System Scan and the scan will begin.
While the scan is in progress you will be prompted to clean files, click OK
When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report. (it may be useful if spyware is detected that cannot be removed)
Save the report .txt file to your desktop.
Then close Ewido and, if it reported any infections, reboot and try iTunes and QuickTime and see if matters have improved..
If that doesn't help or doesn't turn up anything, try this:
Try running Disk Cleanup from System Tools or CCleaner (freeware) to remove unnecesary files. Then run the Disk Defragmenter from System Tools.
Next, click Start then Run and type chkdsk /f (Note the space before /f) and click "OK". This procedure is going to want to run on reboot so go ahead and type Y at the prompt and press "Enter" Reboot your machine. This might take a while depending on what it finds...Do Not interrupt this operation!
When it completes and is back to the desktop, try QuickTime/iTunes and post back with how it is running.
Hope this helps.

Desperately need some help!! iTunes/Quicktime/iChat/Sound problems....

So, yesterday, I was online, on google video, and when I pressed play on the video, there was no sound, but the video worked...the same was true on every video site i checked. My computer volume was at max, and I even tested the speakers to make sure they were on, and they indeed were.
I thought that was odd...but then the problems really started.....
After that, I clicked on my iChat icon. It bounced once, and did not open. The same thing happened when I clicked on iTunes. 1 bounce, and then nothing. I checked to make sure all of my iTunes mp3 files were on my computer....they indeed are all still here, bit nothing I can do opens iTunes. I've run disc utilities, and disc repair...according to that, everything is peachy-keen on my computer.....but iChat and iTunes STILL will not open, and there is still no sound on anything.
Now, i'm leaning towards the archive and install option....or even just backing up what I want to save, wiping the drive, and starting from scratch.....but i'd really like to not have that happen.
(and, as a side question, if all I want to save are images, several documents, and many mp3 files, would everything be okay if I just backed them up on an external drive, and then loaded them back on to my computer after reinstalling OS X?)
Sorry about the length of this, but I am at my wit's end, and I have no idea what to do.

by third-party, do you mean things I installed that are not manufactured by mac? If that is the case, I have microsoft office, Smart Music, Flip4mac, and Senuti.
I got rid of Flip4Mac to see if that affected my sound problems, but it did not. So, as of now, my problem remains the same...

I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

A bit of repetition, mainly for the benefit of anyone else with the same issue. In your case the "for older video cards" version might be worth a try.
When cleaning folders you need to check both the Program Files and Program Files (x86) folders, which you may well have done but didn't mention in the detail above.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Mobile Device Support won't install normally.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Error in Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Hello Everyone,
I am a regular user of I-tunes but recently i dont know why but I got some error in Launching I-tunes. So as recomonded by "Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7" section. I started removing the products. But after removing Quick time, I tried to remove Apple Software Update but while uninstalling it gave error that "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." and the uninstall rollbacks.
Please send me a feasible solution to this problem.
Thank You.

Uninstalling the iCloud control panel should allow you to do that folder deletion.

"iTunes has encountered a problem and needs to close." Quicktime problem!

I'm having a MaJoR problem with Quicktime and iTunes, but i think the main problem is Quicktime since iTunes runs off of it. I've never been able to install Quicktime, and i recently bought an iPod, and when i try to install Quicktime and iTunes the download goes great, but as soon as i try to open either one i get the error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." i've tried about 7 or 8 times now, using the Apple help page too. Please let me know if u have any idea how to fix this.

Here's what worked for other users; perhaps it will work for you (I've never had this problem so I can't say for sure):
1) Uninstall QuickTime from the Add/Remove Programs control panel. If you have difficulties, Microsoft's Installer Cleanup Utility, as you mention, may help.
2) Clean up the Windows registry with http://www.ccleaner.com/ (freeware)
3) Restart your system.
4) Delete the QuickTime folder
5) Reinstall QT ( you can get QT separately here.
Good luck.

Quicktime removed re-added itunes 7, error signature

Quicktime was removed from computer.
itunes wouldn't start. re-installed updated itune 7. now itunes won't open. error report states- error signature. help! tried to restore, didn't work. either need to extract library or figure out my signature problem

now itunes won't open. error report states- error signature.
is that an "itunes has encountered a problem ..." message?
if so, let's check to see if it's currently associated with a quicktime issue.
try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)

*Problems uninstalling itunes/quicktime after using windows install cleanup

I was having problems installing itunes/quicktime 7.6. Everytime I tried to install it it would say that it does not have a valid digital signiture. So one of the suggestions I saw on this forum was to install windows install cleanup and use it on itunes and quicktime. So I did but all it did is mess up my old itunes/quicktime. Now when I go to try and uninstall itunes and quicktime from the add and remove programs in the control pannel it does not even show itunes or quicktime in my program list. Any suggestions??

Ok, Update. I was able to remove itunes and quicktime manually after going into my windows task manager and to the processes tab and ended all processes involving itunes, apple, or quicktime. So now when I install itunes/quicktimes via apples site when it gets to the end it just disapears and nothing happens. I searched to see if it installed anything and it didn't, didn't even give me any reasons why. Can anyone help me with this?? It would help me a ton!

Problems using/uninstalling itunes/quicktime

hi,
I tried using itunes and quicktime this morning and was not able to. i tried to uninstall the programs and re-install but was unable to uninstall quicktime using "add/remove" programs on windows. i installed the windows install update and uninstalled itunes that way, but quicktime didn't appear as something that could be uninstalled. every time i try to open itunes it says that the application needed to close - and quicktime won't open at all.
I am using windows xp.
thanks.

hi karen!
every time i try to open itunes it says that the application needed to close - and quicktime won't open at all.
just checking up on some things before we proceed.
(1) this error message appeared out of the blue? you had a functioning itunes 5.0.x prior to that?
(2) what was it saying? "itunes has encountered a problem ..."? or something about you only having QT 6.5 and you needed QT 7?
(3) if it was the latter message, have you installed or upgraded a K-Lite Mega Codec Pack recently? which version?
love, b

ITunes + QuickTime installation Problem

I've got an iPod Nano as a present but I'm unable to download iTunes to play it on because of a problem with Quicktime.
When I try to download iTunes + Quicktime the following error comes up:
Could not open key:
HKEYLOCALMACHINE\Software\Classes\QuickTimePlayer.Lib.QuickTimePlayerApp/CSLID Verify that you have sufficient access to that Key or contact your support personnel
I've tried uninstalling QuickTime complety but it doesn't work.
Any help would be much appreciated!
Cheers!

I had also had a problem with iTunes and discovered that Quicktime may be the culprit. iTunes appears to successfully install but, when I launch it, I get this message, “ iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.”
I have tried the Solutions to Common Installation and Launch Errors and have not solved the problem.
O I tried to completely remove iTunes and QuickTime and reinstall (While during that I did not find a QuicktimeVR file to delete). That did not work.
O I tried to empty my Temp directory but, I could not delete all the files. Same problem occurred when I reinstalled iTunes.
O I tried to install QuickTime without iTunes and it would not install. I got a message from QuickTime for Windows saying, “A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.”
O When I try to launch QuickTime from the program list, Windows cannot locate the QuickTimePlayer.exe.
O When I try to uninstall QuickTime, I get the following message, “The following file does not exist or is not a valid uninstallation log file.
C:\WINDOWS\system\QUICKT~1\UNINST`1.LOG
I would appreciate any help!

Itunes stops working and I get an error message "APPCRASH" when I try to play a downloaded TV show. I have udated Itunes and removed and reinstalled quicktime.

When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.

Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
... and click OK.
Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now?

Problem installing iTunes + QuickTime

So, I uninstalled QuickTime (last week) and then installed QuickTime Alternative, because it's smaller in size and I don't use QuickTime at all. That's probably what's caused my problem, and here it is.
So today I double clicked on the iTunes shortcut and I got a pop-up saying 'iTunes needs QuickTime in order to run. Please uninstall & install iTunes + QuickTime'-or something like that. So I uninstalled iTunes but now I can't install it. It freezes during the installation at 'Copying New Files'. What do I do?
Message was edited by: wilson173

hi RockDad!
let's try enlisting some additional technical help with this one.
let's try getting a installer log to someone who can interpret installer logs.
Start menu -> Run... In the text field of the dialog that comes up, type in "cmd" and hit return.
In the command prompt dialog that comes up, find the iTunes installer on your desktop and drag it to this window. Then on the same line type in a space and then the following:
/Verbose"c:\log.txt" /V"ENABLE_QTLOGGING=TRUE"
There is no space between the e in Verbose and the double quote ("). There is no space between the V"Enable...
Hit return.
The installer will create two log files:
C:\log.txt and C:\qt.log
Find those files and send them to this email address Put the URL to this discussion thread into the email, so that the person who gets it has some context. Let them know the version of itunes you’re trying to install, too … in general, give as much info as you can.
love, b

What are the steps in deleting in add remove to install a clean version of itunes/quicktime?

what are the steps in deleting in add remove to install a clean version of itunes/quicktime?
What has to go, in order, like itunes-quicktime-mobile me, or?

There are two part when installing WebEnt.. The first one is the web server part where it installs the fortecgi.exe or other web server components. This should be installed where the web server is going to be running. This is usually not you development server. The second part is the http library and web designer part. This should be installed on the development server. The http library need to go through a install of its own to make it part of the central environment. After that all the developers will have access to the http library and all they will need to do is install the Web desinger part.
Hope this helps.
ka

Withh some issues with itunes I removed then reinstalled itunes. Now it tells me "We could not complete your itunes store request. An un known error occured" Anyone have this problem?

With some issues with itunes, I uninstalled then reinstalled itunes. It now Gives me the message "We could not complete your itunes store request. An unknown error occured"

"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
Install the latest iTunes from apple.com/itunes/download/
Remove the SC Info folder.
If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
http://support.apple.com/kb/TS3297
http://support.apple.com/kb/TS3297Also see the applicable previous discussions listed on the right side of this page under the heading More Like This.

Reinstallation Problem (Apple software updater)

So I've had itunes for a while and it worked fine. But recently updated to 8.1 and for some reason my sound card driver died. I didn't know this at the time and searched the error they gave me on itunes and they said uninstall and reinstall quicktime. So i uninstalled quicktime and after that i realized it wasn't quicktime and it was the sound card. So i fixed that and when i opened itunes i got an error again saying i needed quicktime. So i tried installing that but there was another error that said just uninstall everything (itunes+quicktime) and reinstall the whole package. So i did that. HERES THE PROBLEM: On the reinstallation, it couldn't remove "apple software updater" and wouldn't install because of that. So i tried from control panel to uninstall it, wouldn't work. So i then searched for the actual files and deleted those. In the end it still didn't work and the "add and remove programs" still registers it as being there.
Sorry for the trouble (and the name)

You need to clean up the ASu installer files.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Run the cleanup utility and remove any references to Apple Software Update.
Restart your PC and try installing again.
If you have had trouble with installing itunes, it might be a good idea to install Quicktime first. Download the version of Quicktime that does not include iTunes and install that.
http://www.apple.com/quicktime/download/win.html
Then install iTunes.
http://www.apple.com/itunes/download/

ITunes/Quicktime removal/ reInstallation problem

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