ITunes & Quicktime will not play Interactive Booklets purchased at iTunes

Have discovered that all interactive booklets that accompanied my iTunes purchases are no longer accessible through iTunes or Quicktime. Has this happened to others, and has anyone discovered a fix?
Thanks in advance for help.

if i try to open it from a folder using right click and open with quicktime, then it doesnt work (quicktime message is 'not working, searcing for a reason'
Hmmm ... that's still a bit odd. It would be nice if we can get that working properly too.
Can you try generating another couple of those error messages? Take a close note of the time showing on the PC when the messages are created. Now go into your Action Center, and find your Problem History. Look for QuickTime problem reports generated at the time of the errors.
Open the QuickTime problem reports and have a look through. Do they all seem to be saying the same thing? If so, paste the contents into a reply here so we can have a look.

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