Itunes recognises my Ipod but cannot see the files! need help

Hi, when I open Itunes while my Ipod is attached to the pc, Itunes recognises my Ipod but cannot open it! The only recommendation I get is to totally reset the Ipod to the configuration of the factory but then I will lose all of my files! Can someone advise me what to do? Is there another option? hope someone can help me with this! thanks
ps I tried copypod, but unfortunately it does not work. I have two files on my ipod that are damaged but I am not able to remove them! I think these two files are the problem.

When I want to do something like you're describing, I open itunes, then select Edit-Preferences.
I leave that window open and then connect the ipod. I can then use it as a disk in windows explorer.

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The movie will only be where you put it.
However,in some countries you can redownload some movies:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available.

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Hi CMorenoOT,
This prompt is usually displayed when your Apple ID needs to be configured for the iTunes Store. You'll want to run through the additional steps to setup your country, and payment information.
iTunes: How to set up an Apple ID within iTunes
http://support.apple.com/kb/HT2731
Tip: If you are trying to create an account using an existing Apple ID, like your iCloud email address, you will receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, and then tap Use Existing Account on the following screen.
- Next, you'll be required to enter your billing information. To choose a different Credit Card type, tap one of the available options, and then tap Done. You will not be charged until you make a purchase.
- Once you've filled out all of the fields for your billing information, tap Next.
For more information:
Using an existing Apple ID with the iTunes Store and Mac App Store
http://support.apple.com/kb/HT2589
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Bump

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winmaco wrote:
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Hi there!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I am trying to download iTunes, but cannot save the file because the thank you page comes up right away.

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I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
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Itunes recognises my Ipod but cannot see the files! need help

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