ITunes recognizes iPhone, but doesn't show sync screen-what to do?

My iphone 3G S is authorized, has the latest software and I am running the latest iTunes as well on my MacBook.
When I connect the iPhone, the icon is visible on the left hand side pane in iTunes—under 'devices', but the screen freezes when I select the iphone icon, i.e. nothing seems to happen and I can't see anything related to syncing my iPhone.
File->'Sync iPod' item is also dimmed.
(Photos sync automatically, with no problem)
I can't seem to find any relevant info so far, because iTunes recognizes the iPhone in my case—but won't show the sync screen.
Message was edited by: Bonal

First step is to see if the problem is with the phone, the USB or the computer. For the USB make sure you are connecting to a port on the back of the computer, not to a hub and not to the keyboard. Try connecting to a different computer. If it works you have narrowed the problem. If it doesn't the problem is the phone or the cable, so try a different cable. If it works on a different computer try creating a new user on your computer, then see if you can connect when logged on as that user (you could do this first, of course).

Similar Messages

  • Itunes recognizes iPad, but doesn't show up a summery bar...

    Hey everyone. I just recently bought an iPad today, and was so eager to get started on using it.
    I plugged it into my mac, and itunes opens up... that's all it ******* does though!
    Basically on the devices screen it DOES show the iPad, but when I click on the iPad, where the summery section is meant to be, there is only the "iPad" name on a white background... THATS ALL IT DOES!
    I just want it to work, please help me with this because it's really irritating :S
    Thanks! o0 Will Ryan 0o

    I haven't seen this or read about it here, but this is what I'd try, in order:
    (I am assuming you activated the ipad, right? If not, do that first.)
    1) Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.
    2) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset.
    3) Reinstall itunes on the computer.

  • My iPhone 4S is picked up by both itunes and iphoto but doesn't show up in Finder

    My iPhone 4S is picked up by both itunes and iphoto but doesn't show up in Finder and I can't get it to sync with iCal.  Any ideas?  I've had trouble in the past with cameras and other devices not showing up in Finder and I don't know what is wrong!  I have a Mac OS X 10.5.8 which is quite old but this is its main problem...
    Thanks!

    The sync is 2 way. If you created items in the calendar on the phone, however, BEFORE you set up the sync relationship, those items are stored in the calendar on the phone only.
    Go into the calendar and tap the "Calendars" button in the upper left. You will see lists of all the calendars. On my iPhone are those that live exclusively on the phone. You will also see From My Mac (or something similar) as well as any that are synced with Exchange accounts, iCloud, etc.
    Now go to Settings>Mail, Contacts, Calendars. Scroll down to Calendars and make sure the Default Calendar is set to the correct calendar.  I don't believe there is any easy way to move all your entries from the local calendar to the one that syncs with iCal, but you can go into each entry and specify which calendar it belongs to.

  • I copied itunes from old pc onto new macbook pro and now itunes recognises iphone but I have to sync entire library and lose all apps etc. The sync playlists etc is greyed out. what can I do?

    I copied itunes from old pc onto new macbook pro and now itunes recognises iphone but I have to sync entire library and lose all apps etc. The sync playlists etc is greyed out. what can I do?

    As this is asked daily I will just show you how to search.
    http://www.google.com/search?source=ig&hl=en&rlz=&q=site%3Adiscussions.apple.com +iphone+new+computer&aq=f&aqi=&aql=&oq=
    or
    http://www.google.com/search?source=ig&hl=en&rlz=&q=site%3Adiscussions.apple.com +iphone+new+computer&aq=f&aqi=&aql=&oq=#sclient=psy&hl=en&newwindow=1&safe=off&s ource=hp&q=site:support.apple.com+iphone+new+computer&aq=f&aqi=&aql=&oq=&pbx=1&b av=on.2,or.r_gc.r_pw.&fp=668845393480168f

  • ITunes recognizes iPhone, but PC doesn't

    Since installing iPhone OS 3.0.1, my PC no longer recognizes my iPhone as a mobile device and I can't upload my photos. I am still able to charge my iPhone and sync with iTunes.
    Is this a bug in the new OS? If so, when will it be fixed?
    Is there another solution?

    You do NOT have exactly the same problem. The OP says that iTunes recognizes the phone, but the PC does not for transferring photos. Your problem is that iTunes does not recognize the iPhone. Completely different problem, and a quick search of the forum will show a lot of threads on how to resolve this issue.

  • ITunes recognizes iPhone but gives me error message iTunes can't sync

    I always sync iPhone and iTunes on the same Mac computer.  This is the first time I received an error message on iPhone that says iTunes cannot sync.  Check iTunes for reason why it won't sync.  Except, I don't see anywhere in iTunes that it shows he error message or gives me a reason why it didn't sync?
    Is there a specific place in iTunes that I would locate an error message?
    I checked category iphone 4 GSM, but notice there is a category iPhone 4 CDMA.  Don't know the difference, so I just checked one.

    No you cant. These are the requirements for Windows.
    PC with USB 2.0 port
    Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.2 or later recommended
    (free download from www.itunes.com/download)
    iTunes Store account
    Internet access

  • ITunes recognizes iPhone but won't let me sync.

    I have an iPhone 5c and when I plugged it in to sync iTunes recognizes the phone, but the little phone icon is grayed out and I can't click it. I can't access any of the sync settings or the sync button. I tried uninstalling and reinstalling itunes but that didn't work.
    using windows, iTunes 12, ios 8.1

    I shut down my computer for a few hours (after already trying uninstalling iTunes and restarting my computer several times with no results) and then plugged in my phone and it miraculously works. Glad iTunes is working like it should but it's so frustrating when there's not a clear solution.

  • ITunes recognizes iPhone but won't sync

    I charged my iPhone last night and went to sleep. When I woke up all my songs were deleted and all my videos. On itunes it said your iphone could not be synced because there is not enough free space. 8.31 GB is required, 56 MB available. But I dont have any songs or videos on their, but my photos will sync to mu iPhone.

    Clerify: iTunes said 6.31 MB needed and I have under Music tabs unchecked the sync and under videos I have sync videos and only checked one small video. I also unchecked sync pictures. This is all under the iphone tab when your iphone is connected to iTunes. Where it shows my iPhone memory space it is has
    Other (orange) 7.16 GB
    Photos (yellow) 10 MB
    Free (white) 109.7 MB
    When I'm on my iphone and go to iPod there is no videos or music and when I charged it last night I didn't click anything and awoke and it was all gone and could not sync it back but only sync videos.
    Thank You for replying

  • HT4539 Downloaded movie from iTunes in iPad but doesn't show up

    I tried purchasing a movie from ITunes on my computer first and it wouldn't finish so then I tried downloading it directly from the IPad and it doesn't show up at all. Am I missing something?

    I haven't seen this or read about it here, but this is what I'd try, in order:
    (I am assuming you activated the ipad, right? If not, do that first.)
    1) Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.
    2) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset.
    3) Reinstall itunes on the computer.

  • ITunes detects iPhone, but doesn't sync

    Hello everyone,
    Excuse my bad english.
    I've an issue with my iPhone 4S and iTunes (11.4)
    iTunes detects the iPhone, it shows the usage-bar, but the "sync" button is unclickable.
    I can see what's on my phone, re-arrange springboard icons and folders, etc, but when I want iTunes to sync my settings, nothing happens.
    If I try to make a backup, it seems to work for a few seconds, but then it stops as if it has finished, without warning or error messages (and without backup )
    I tried to re-install iTunes after deleting AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg , but it didn't work.
    Until the re-installation, the usage-bar showed only one category, "other". Now it shows all the categories it showed before the problem begun, but it doesn't reflect the real usage of the phone.
    The other day I also updated to iOS 8.0.2 (without troubles), but the problem still exists!
    Anyone can help? Thank you in advance!!
    iPhone 4S 32GB - iOS 8.0.2
    Mac OSX S.L. 10.6.8
    iTunes 11.4

    First step is to see if the problem is with the phone, the USB or the computer. For the USB make sure you are connecting to a port on the back of the computer, not to a hub and not to the keyboard. Try connecting to a different computer. If it works you have narrowed the problem. If it doesn't the problem is the phone or the cable, so try a different cable. If it works on a different computer try creating a new user on your computer, then see if you can connect when logged on as that user (you could do this first, of course).

  • ITunes recognizes iPhone but iPhoto doesn't??

    Hey all,
    Using a new 2014 MacBook Air and a new iPhone 6...everything is completely updated. My charging cord, although it works completely fine when plugged into an outlet, seems faulty when plugged into my computer. My iPhone buzzes on and off as it keeps charging and then not charging every 2 seconds when connected to the macbook. This is an old cable from my iPhone 5.
    I took the new iPhone 6 cable out of the box to use...vibrating on/off problem is solved. Now, however, iPhoto won't recognize my iPhone no matter what I do. iTunes works just fine, but iPhoto is being ridiculous...any advice? I've restarted both my computer and my phone.

    Try lauch iTunes.
    Then connect the Phone/iPad
    When it asks you to trust it, say yes.
    Then try import.

  • I did the iPhone update, and iTunes recognizes iPhone but iPhone doesn't recognize iTunes.

    the phone says "connect to iTunes" even when it is connected. iTunes seems to recognize the phone (even though the phone looks inactive).  when looking at the macbook screen, the phone on the screen in itunes displays all my apps and music.  i don't see my photos and my contacts from the macbook view.  i'd like to restore my phone from the back up prior to the update, and i am being prevented from doing so.  help. 
    prior to this i was having problems with itunes telling me to put in a password to retrieve my backup, and even after putting in my normal password it didn't work.
    i did not have it set to encrypted. i've tried all previous passwords ever used in itunes or elsewhere on my computer.
    assistance would be greatly appreciated. 

    iTunes help : https://discussions.apple.com/community/itunes/itunes_for_mac 

  • After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

    After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

    After apple wiped my hard drive, my computer no longer recognizes my iphone 4.  It will charge, but doesn't show up in my sidebar or in itunes.  My computer says there are no software updates available.  I'm running OSX 10.5.8 and itunes is 10.3.1.

  • Podcasts and movies are synced to my iphone but do not show up in menus

    Since upgrading to 5.1.1, I've noticed that movies and podcasts sync to my iphone, but do not show up in the corresponding menus.  I can search for the movies and podcasts and then play them, but when I navigate to the podcast page, it shows none on the iphone.  Same with movies...only the TV episodes show up.
    I have tried restoring to factory settings, and that temporarily fixed the problem, but subsequent syncs seem to have undone whatever was fixed.

    Since no one here can possibly know what you specifically mean by "tried everything that other people are saying", no one can determine what you did wrong.  Also, you didn't say what computer OS you use.
    Read and follow ALL recomendations in the following aritcle appropriat for your computer:
    iOS: Device not recognized in iTunes for Windows
    iOS: Device not recognized in iTunes for Mac OS X

  • IPhone 3GS doesn't show up in iTunes 10.3.1.55

    I just downloaded the new updated iTunes today.  After doing so, my iPhone 3GS doesn't show up on there or my computer. 
    It shows up under devices but not on hardware (on my PC).  Is there a glitch in the new update?  I haven't had any trouble until
    now.  I went through the troubleshooter and did everything it asked and still nothing.  When I first plugged in my phone after the update,
    a window popped up saying something about Windows updating the driver on the device.  I thought drivers and such only came from
    Apple.  Under the pc's tab Devices and Printers, I ran a troubleshooter on the phone and it also said it couldn't identify the problem.
    Everything seems to work ok on the phone, but I can't add any music to the phone or download pics from the phone.  If I reset my phone,
    will I lose my pics I haven't put on my pc yet?  Thanks for any help.

    Don't reset your phone.  Resetting will return the phone to factory settings and you will loose everything.  Spend some time working toward a fix.
    You might want to try a different USB cable.  It is possible that your cable conincedentally went bad.  I have had this problem before - even cables that will chrage the phone sometimes stop working for data purposes.

Maybe you are looking for