Itunes reconizes but My Computer won't

I've re-everythinged, synced everything, etc. My computer recognizes the ipod initially, then disappears, itunes reconizes,battery is fully charged, menu is stuck on language selection since re-formatting (or whatever it's called). Menu does not respond, did not respond before re-formatting either, would only stay on MUSIC in menu. Has power but that's about it, please help, my daughter is driving me nuts wanting a new one.

Hello, Jayf79. 
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes and iTunes is updated, I would recommend the steps in the article below.  Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

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