Itunes refund did not work

I bought a music album for $15.99 on iTunes using a gift card accidentally and iTunes sent me an email saying that they refunded it. I checked my store credit and i did not receive the refund.I also tried to purchase some music on iTunes that was less than $15.99 and iTunes told me i have insufficient store credit. I checked my purchase history and it says that the album was refunded.
Please help, Thanks

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum, unless you like spam email).
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
The copy above was copied from this website.
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FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
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3. Plug USB cable into computer's USB port
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ON COMPUTER
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Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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When you say they did not work do you mean they didn't work as you expected or they weren't downloaded to your computer? You can only get a refund in certain specific cases, if there's a problem with, say, an app, you should contact the developer's customer support, what is the specific circumstance of your purchase that didn't work?

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http://support.apple.com/kb/HT1923
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http://support.apple.com/kb/TS3704
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http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US

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Hi,
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http://support.apple.com/kb/HT1808
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My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphon

My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphone without loss my date?
Thanks

lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken!

Itunes refund did not work

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