Itunes rental issue on iPad.  What's the deal?

I rented a movie on itunes to download to a brand new ipad mini 16gm wifi only (non retina).  The movie downloaded and then kept "processing" for about a half hour.  Finally i clicked on the video app and it was there.  I pressed play and it went to a black screen and then quit back to the video app menu.  I clicked on the cloud and it said I already rented it and that i need to go to the doanloads to manage the download.  HUH?!  there is no download manager in itunes or the video app.  I contacted Apple support and they credited my account with a free rental and told me to delete it from the ipad and start over.  Unfotunately, it will not delete from the iPad and itunes keeps telling me that I already rented it and to check the downloads (which does not exist).  I went to the apple store, which is near my house and they were confused as well.  Tey couldnt figure it out and one emplyeee said he has had the same issue on his.
This has been an issue dating back to when I had an iPad 1.  A web search shows this to be a common issue.  So we have a Apple device that cannot function properly with an Apple program and server and this has been an issue since 2010.  Am I the only one that thinks that is unacceptable?

Have yo checked in sys preferences under engery saver to see the length of time before your display sleeps? and if it is checked to dim the screen before sleeping? Also as the lighting in your room changes the ambient light sensor adjusts display and keyboard back lighting.
Joseph

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