Itunes rental on ipad says "could not load video"

I downloaded a SD video from itunes 2 days ago to watch on a flight. About 10 minutes in I received an error message "could not load video". I've closed out the app now, restarted my ipad & connected to wifi thinking I could reinstall it. Nothing has worked so far. Do I just need to request a refund for the rental at this point or is there a solution?

Hello Winker32,
Thanks for using Apple Support Communities.
I recommend that you report a problem with that purchased movie from iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Take care,
Alex H.

Similar Messages

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    Downloaded 3 movies via iTunes. All 3 show up in video tab. Yet all cut out with a "could not load video" message 20 minutes in. Help?

    Hello Gipped1984,
    You may need to delete and redownload the content.
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
    http://support.apple.com/kb/HT5772
    Download past purchases
    http://support.apple.com/kb/HT2519
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    I would recommend deleting the affected movie from your iPad, and redownloading the movie.
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
    http://support.apple.com/kb/HT5772
    Download past purchases
    http://support.apple.com/kb/HT2519
    If the issue persists, please do report the issue to the folks in our iTunes Store.
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
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    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Cheers,
    Allen

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    I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks

    Hey Danzuco,
    Thanks for the question. If you were unable to enjoy your rental, it may be best to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
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    http://support.apple.com/kb/HT1933
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