ITunes rental won't play on new computer

I rented a movie three weeks ago. Last week, I bought a new-to-me (used) computer and transferred all my content to the new machine. I have purchased iTunes Match, and all my books and music and almost everything works. But when I tried to play my rented movie on the new computer, I got a message saying it wasn't authorized to play on this computer. It's the same Apple ID and all my other content works on the new machine.
Brilliant me, I thought I would just delete it and download it again since I haven't watched it. Now it's just gone.
Any ideas? I have another rented movie still in my rentals folder, but it won't play either.
Christine Kling

Yes, I am getting the exact same message. It says:
Could not play the rental “The Cove” because it is authorized to play on another computer or device.
Christine

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Are you sure you're selecting a song that was copied to your computer (and not one from a previous attempt)? Just a thought.
If it's still not working, you'll need to copy the files to your hard drive manually.
Open My Music, or whichever directory you want the files to be in.
Then open the CD in a different window.
Click and drag the files/folders the My Music window.
Go into iTunes and add the folders as described in the last post. You'll also probably want to uncheck "Copy files to iTunes Music folder when adding to library" so the files don't get duplicated and take up more space on your hard drive.

Song purchased from iTunes Store won't play on my computer

Several people have posted variations on this question but I haven’t been able to find a coherent explanation of, or fix for, the problem.
I have downloaded all my CDs into iTunes and synched them to my iPod. Everything downloaded from CDs plays fine.
I bought and downloaded one song from the iTunes store. It appears on playlists, but I cannot play it using iTunes. When I click on it I get the blue highlighting but nothing happens when I click on the “Play” arrow. (I can play it using Quick Time). My computer is authorized.
When I synch the iPod, I get the error message “(song) was not copied to the iPod (my iPod) because it cannot be played on the iPod.”
I noticed that the files copied from CDs are .m4a files and the file downloaded from the iTunes store that won’t play is an .m4p.
I think this is some kind of rights issue. Can anyone explain what the problem is? Thanks in advance.
Dell Windows XP

The trick of deleting the song to the Recycle Bin, dragging it to the Desktop and then back into iTunes worked. My guess is that because our computer was not authorized at the time of the purchase (this was our first purchase from the iTunes Store), the original file downloaded in a protected format. The computer has since been authorized, so the Recycle Bin ruse tricks iTunes into thinking it's a new file. I would still like to hear a confirmation of this from someone who knows though. Also, Apple should tell people to authorize their computers before making any purchases. It will save some confusion it seems.
Thanks for the tip.

I have a downloaded song from iTunes that won't play on my computer.

I purchased a song from iTunes on my iPhone 5. I've synced it with my computer. My iTunes won't let it play and gives me a message saying the my computer isn't authorzied to play the song. When I put my info it, it says that my computer is already authorized but still won't play it. It also won't play on my iPhone.

The trick of deleting the song to the Recycle Bin, dragging it to the Desktop and then back into iTunes worked. My guess is that because our computer was not authorized at the time of the purchase (this was our first purchase from the iTunes Store), the original file downloaded in a protected format. The computer has since been authorized, so the Recycle Bin ruse tricks iTunes into thinking it's a new file. I would still like to hear a confirmation of this from someone who knows though. Also, Apple should tell people to authorize their computers before making any purchases. It will save some confusion it seems.
Thanks for the tip.

Rental won't play on second computer

Hello,
I just tried to download a rental film on my laptop and after a minute it crashed and won't download. It keeps giving me the error (-50). I logged onto my other laptop and it allowed me to download the film onto there. It's fully downloaded and I clicked to watch it however it says 'authorised to play on another computer or device' and won't let me watch it.
How do I fix this? I can't download it on the initial computer and can't watch it on the second!! Grrrrr

Yes, I am getting the exact same message. It says:
Could not play the rental “The Cove” because it is authorized to play on another computer or device.
Christine

ITunes contents won't list on new computer

I got a new computer last Christmas, and I downloaded iTunes to it, but whenever I try to plug in my iPod, iTunes does not list the songs I put there, nor my playlists. It did recognize the songs I downloaded from the store, but will not play them. What do I do?

put the ipod in enable disk use in itunes and try to get the music from ipod folder.

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all updates have been done on my iPad 2 and Apple TV. Can log in and it shows my Apple ID and lists it in computers. When I scroll down to rentals though, it doesn't show my movie there? What else can I try to do to be able to watch my movie? It is connected to our wifi and shows a good signal. I've turned on family sharing on my iPad. Sharing is also turned on in iTunes on my computer. At a loss and look forward to some wisdom from others. Tha

Sal5 wrote:
......... I noted a similar post was advised to reauthorize ATV but I don't know what that means.
The poster likely meant that you should reauthorise your computer which is used as a primary library for the tv.
(Please excuse my unsupported nomenclature)

My rental won't play on the computer that I just purchased it with

First off, I bought the rental. I usually start watching them while it downloads, which has always been fine. Tonight I was about to do the same when it kept on telling me that it's authorised on another computer, but I clearly purchased it on this. Then I decided a good old restart might do something, and when I turned it back on it downloads, but when I try and play it doesn't. Any ideas on where I'm going wrong?

First off, I bought the rental. I usually start watching them while it downloads, which has always been fine. Tonight I was about to do the same when it kept on telling me that it's authorised on another computer, but I clearly purchased it on this. Then I decided a good old restart might do something, and when I turned it back on it downloads, but when I try and play it doesn't. Any ideas on where I'm going wrong?

How do I get iTunes songs which were downloaded from external back-up drive to play on new computer and is there a way to get my play lists back?

When I try to play a song from my re-installed iTunes library, I get the error message: "Song xxx could not be played because original file could not be found. Would you like to locate it?" > "Locate" or "Cancel." When I click on "Locate" I can't figure out how to get the song to play from any of the places that were "located." The path is C:\users\Janet\libraries\music\iTunes
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I have been working with computers since the days of DOS, black and white screens, and no mice. The first computer I bought for my own use at home was a Mac and it had "Flying Toasters" as a screensaver. (I miss that screensaver.) It did not have a tower and I believe they called it a laptop, even though the thing was as big as a suitcase and probably weighed around 30 pounds. However, I am by no means a computer expert. In other words, pretend you're trying to tell your mother how to do what I am asking. =)
Many thanks in advance to anyone who can help me.

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My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"

Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario

My computer was totally destroyed & I do not have backup or external hard drive with my iTunes library. Will I be able to access my iTunes library when I purchase a new computer? It was the only computer authorized to play library.

My computer was totally destroyed & I do not have backup or external hard drive with my saved iTunes library from it. That was the only computer authorized to play library. I do not have an iPod or iPhone with any of that library (which has over $2K in music purchases & over 5K in songs I ripped). Will I be able to access my iTunes library when I purchase a new computer?

You should be able to access your past iTunes purchases. You'll need to re-rip your CDs See: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
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tt2

HT1657 My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play?

My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play? I've tried it many different times and it just won't work.

I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

HT1420 I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

and, what is even more strange...
I actually bought 2 Billy Joel songs NY State of Mind from Essential Billly Joel and Italian Restaurant from Greatist Hits vol 1. Neither song would play.
I went back the Apple store and tried to re-download NYSOM. It let me do it for free. Before I checked I tried to re-dowload IR but inadvertantly selected same song but from The Stranger. I had to pay for this one. The re-downloaded NYSOM still didn't work but IR I bought from Stranger worked. So, I bought NYSOM from Greatest Hits vol 1. Didn't work!!! Tried again and bought from another album, Turnstiles, and that one worked. So, I bought 5 songs, only 2 of which will work.
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I have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.

have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
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Hi,
Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
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Jim

I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

Hello CTGame,
Welcome to Apple Support Communities.
It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason

ITunes rental won't play on new computer

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