ITunes: reporting a problem
Is there anybody out there??? I tried "reporting a problem" with an episode of the series that is missing. When i hit "report a problem option it takes me to the same page: http://www.apple.com/support/itunes/#video_purchases... which tells you you can send a report by hitting that same "reporta problem" option... It used to work and people did get back to me within 24 hours... What do i do now?
The only people out here are fellow users, but yes, we're out here. If "report a problem" isn't getting you a response, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
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What happened to itunes report a problem support?
Can someone tell me why Apple changed the easy report a problem off itunes receipts? Is this a new change that will last or is there something down? It took me forever to figure out how to send an email or a message to report a problem - this is total crap.
Can someone tell me why Apple changed the easy report a problem off itunes receipts? Is this a new change that will last or is there something down? It took me forever to figure out how to send an email or a message to report a problem - this is total crap.
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What do I do when Apple ignores "Report a Problem" ??
Three days ago I was charged for a TV series with 13 episodes but only got the first 3. I reported the problem via iTunes using the "Report a Problem" link immediately. Two days later, still no response from Apple. Went back into iTunes, "Report a Problem" links are grayed out, so, I can't re-report it. So, instead I then tried sending a message through the website at http://www.apple.com/support/itunes/. Still no response, now three days later.
Apple has charged me $19.99 for a TV Series and only gave me 1/4 of what I paid for. They won't respond to any of my problem reports, and every time I call Apple Support, they tell me there's nothing they can do on the phone that I have to "Report a Problem." When I tell them I already did this, they then tell me to go to the above web page. When I tell them I already did that, too, then they tell me to try again.
What kind of customer support is this?? And what am I supposed to do now, just keep waiting until Apple decides to do something about this? I want a full refund after wasting all this time.I am right there with you, although I have not tried to contact customer service by phone yet. In my case it's a $30 audiobook -- I only got the first 20 minutes of Part I, but did get all of Part II. So, I'm basically missing the first half which makes my purchase a complete waste, but Apple seems content with keeping my $30.
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Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close
i don't know how they solved it, i'm having the same problem on Windows XP
EventType : BEX
P1 : iTunes.exe
P2 : 10.7.0.21
P3 : 504d85d9
P4 : unknown
P5 : 0.0.0.0
P6 : 00000000
P7 : 08920740
P8 : c0000005
P9 : 00000008 -
I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer. Can someone please assist me on this, I need my refund for this non functional App. BSSoft and iTunes Stores do something here, when I go back to report it again, I get an error message stating "...this problem has been reported or too old to report..."
Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances." -
Itunes wont let me report a problem with multiple songs
i wanted to buy ariana grandes old album but it wouldnt let me so i bought some of the songs because i thought i could complete the album but when i went back later it told me that if i bought the album i would have to buy the other songs i already had again and i didnt want duplicates and when i went to report a problem it wouldnt let me refund. please help i just want to buy her album once.
Your first priority should be to change your password, since someone else has access to your account to download these items. You can go to http://iforgot.apple.com to change it. The link for iTunes Support is http://apple.com/support/itunes/contact/. Select the nature of your query and fill out the form, then you should see the email link.
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Please help! How can I download them without paying for them again. If I view my download history, they show up, but if you click on them, the option is to buy them, rather than play or download.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those two tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?
"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/ -
Unable to 'report a problem' with iTunes purchase
Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.
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Disappearing Report a Problem button iTunes 10.6
OS 10.6.8 iTunes 10.6
I am an iTunes match user and I have a song that I purchased a year or so ago that will not stream or download. The song it by the Ting Tings "That's Not My Name" Anyway, I try to report the problem from my account purchase history but when I click on the report a problem button it just disapears LOL!!! and no form shows up. Is this how apple handles problems now?I think what is happening is the button disappears then there are links "Report a problem) next to each item in the purchased list. However, I still think it is odd that the button disappears. I guess now I have to just search through the lists to find the item that I am having trouble with.
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Why Can't I Report a Problem with my iTunes Purchases?
When I go to my Purchase History and click Report a Problem with a purchase it does not take me to the right page. It takes me to this page: http://www.apple.com/support/itunes/ I do this on my pc and I follow these steps:http://support.apple.com/kb/HT1933 Still does the same thing.
Can I get some help please?Click Support at the top of this page, then click the link under Contact Us.
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I can't use the "report a problem" Function in iTunes!
I am trying to report a problem with an in-app purchase I made. I can see it on the receipt, however, when I click the "report a problem" button, it redirects me to the Apple Support home page, how do I go about reporting a problem with that purchase?
Use the email form here > Apple - Support - iTunes Store - Contact Us
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How can I report a problem in iTunes, when iTunes re-directs to the apple website? Is there an email address?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards. -
HT2693 Report a problem with iTunes
I play Modern World by Gree, and the purchases with my iTunes was glitch in the game. Allot of people had this problem and the company knows this. I contacted the company's customer support and they have not responded in three day. I want to a refund of the iTunes that they consumed this weekend.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
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