Itunes restarts my computer
I recently purchased an ipod nano 3rd generation. I installed itunes7.6 with quicktime the installation went fine. When I try to open itunes I get a blue screen error saying my computer needs to restart. I've uninstalled and reinstalled several times to no avail. haven't even been able to hook ipod up yet. do I need to disable security somewhere? have norton and a firewall. I have an hp pc with windows xp service pack 2. Just getting frustrated and may return the ipod and accessories.
Message was edited by: slydog2114
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
Also is a file name mentioned in the error message? If so give the exact file name. Often it will be a driver and it can give an important clue to the casue of the problem.
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
There is some general help on Troubleshooting Windows Stop Messages here:
http://aumha.org/win5/kbestop.htm
Similar Messages
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I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?
Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
Many thanks. That issue will be causing the iTuneshelper error message too.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Itunes restarted after computer update and lost every thing
Hello,
I recently updated my computer ( macbook with a mac os x 10.5.8 ) . one of the updates was for the itunes.
after i restarted every thing somthing went wrong with my itunes and now it looks like i have itunes 8 .
all my playlists are gone and all my iphone data is gone as well. i can not conect my iphone to itunes ( it doesnt recognize it at all ) and i can't conect itunes to the internet for some reson.
please help !
DanYou should be able to:
Backup the device
Transfer any purchases from the device that were not already downloaded into your new library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2 -
I am running itunes on a 64 bit computer with Windows 7 installed. The only way I can get itunes to open is to restart my computer. Restarting doesn't always work but that is the only option I have. I can find no problems with my system except this one. All my other programs seem to run and open OK. Any suggestions would be helpful. I am running the latest version of itunes. This issue is on my desktop. I also own an Acer Laptop that is also beginning to act up in the same way.
Have you checked to see whether the App Store appis hidden via Settings > General > Restrictions > Installing Apps being set 'on' ?
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I have just updated my iTunes to 11.1.3. I followed all correct steps, restarted my computer etc but now I cannot open iTunes not matter what I try and do.
Very frustrating. Have read the trouble shooting info on Apple website but nothing has worked.
Someone please help. I cannot access any of my music.Open Finder. Go to the "Go" menu in the menu bar. Press and hold Control and click on Library. Go to "Preferences". Find a file named, "com.apple.iTunes.plist" and delete that file. This won't delete your iTunes content. It will reset iTunes. Try it again.
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I updated my iTunes as it asked me to and then restarted my computer but iTunes would not open as it said it was corrupted. In addition as I was downloading the new iTunes a PC speed maximizer was downloaded onto my computer and I have no idea what for.
Grappler1261 wrote:
I updated my iTunes as it asked me to and then restarted my computer but iTunes would not open as it said it was corrupted.
See Install & Update here > http://www.apple.com/support/itunes/install/
Also see Downloading Content in the same link. -
I have a PC. I would like to sync my iPad2 via itunes. My computer recognizes my ipad but itunes does not. I have uninstalled itunes, shut down the computer and restarted plus reinstalled itunes. I visited the Apple store there is no problem with the iPad or the cord. I still have the same problem and am unable to sync when I plug in the iPad via the USB cord. Does anyone have further suggestions?
Try going into the control panel, add/remove programs. Uninstall iTUnes, Apple mobile device service, apple application support. Then redownload and reinstall iTunes and see if it'll work
If the computer sees your iPad you know the cable and connection is good, so the issue has to be software. -
I have an old iphone and have a new one as well. I would like to use my old on as an ipod but itunes not longer recognizes it. Any ideas? I have been using it for a month with no problems until tonight. I restarted my computer..still no fix.
Looks like its fixed. I am syncing it now. A lot of the answers are for the new iphone so i had to mess with a bunch of settings as well. My old phone is now an 8 gig ipod. the books app no longer works and that *****.....but better than nothing...
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After updating with iTunes 12.1 for Windows 8.1, when I restarted my computer, my headphones no longer work. According to my computer they do. Is this an iTunes issue? I did the audio troubleshooting and it says everything is fine. I have a Toshiba Satellite L75D-A7280.
Download/install an app is a know possible solution.
3. Install another app from the App Store
If all user-installed apps are not launching, it could be an Apple ID authorization issue. Download and install an app that isn't already installed on your device to reset this information.
Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Above from Apple's :
iOS: Troubleshooting applications purchased from the App Store -
iTunes shows the iPod is connected but doesn't show it in the drop down menu under Devices, and the "sync" option is grayed out, so I can't sync the nano with iTunes. I ran the diagnostic tests and it shows the device is connected, but it failed the sync test - it said nothing was connected, even though it passed the connectivity test. We've had the iPod for a few months but this is the first time we've tried to do anything with it. It's fully charged but just won't sync. I turned it off, turned it on. I reset it. I restarted the computer. I'm not sure where to go from here.
A couple of things to check:
Are there any backups listed in iTunes/settings/devices? Since backing up is the first step of the sync process, iTunes might be stuck trying to read the content of the last backup in order to replace it with the new one.
Copy the whole backup folder to a safe place, delete the backup from the list afterwards and make sure that the folder has no content after that. The folder is located here:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
If you do not see the AppData or Application Data folders, you may need to show hidden files
After that, make sure autosync is disabled in iTunes, connect your ipod, right click on it in the device list and choose "backup". If you can backup manually, transfer your purchases the same way, to copy apps and purchased media to your iTunes. If this worked, you should be able to sync again.
To speed up the sync process, copy your photos to your computer prior to the sync and delete them on your ipod before you start.
Message was edited by: Ingo2711 -
I have the iphone 4 and PC with Windows Vista Basic. When I bought my iPhone syncs with iTunes on my computer, but now when I try to sync it tells me that Mobile Device Service was closed and I can not synchronize the phone. Try restarting Mobile Device Service and uninstall and reinstall Itunes but still giving me the same error.
http://support.apple.com/kb/HT3965
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When i try to sync my iphone 5c to my itunes it says my computer is not authorized. I've gone through the authorize steps and restarted my computer. It says "already authorized," yet the phone still won't sync saying, "computer unauthorized."
Click here and follow the instructions.
(91121) -
My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
Yesterday i synced my music to my ipod touch from iTunes. the musice went on but nothing showed up on the ipod in the 'recently added' folder. now today i went to connect it to the laptop and neither my computer or iTunes recognized the ipod. 1st a message showed up saying an ipod was detected but cuddn't be identified so reconnect and when i did nothing showed up again. i have uninstalled and reinstalled iTunes and restarted the computer a number of times but the ipod still wont show up. Can anybody help?
Here:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
Does the iPod charge?
Have you tried another cable?
Another computer to help determine if you have an iPod or computer problem? -
I installed the new version of iTunes today. It's 12.1.1. After completing the installation, including restarting my computer, I was no longer able to use Windows Internet Explorer. Has anybody else experienced this? If so, how did you fix Explorer? I was using Explorer 11 and Windows 7, installed on an HP Pavilion g series
Never heard of that being caused by installing iTunes. Try asking on a Windows forum. This isn't a problem with iTunes or any other Apple product. If you believe it is, uninstall iTunes. If the problem persists, you'll have to seek advice on a Windows forum or contact Microsoft for support.
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