ITunes saying "Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.For more informaion about account security."
Whether I try to download a free or paid app. The roblem is I don't have that card anymore, I switched banks. I try to enter my new card info and I keep getting the same message.
It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal.
Similar Messages
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I noticed that my credit card info is old. I'm wonering if that could be the reason for the notice. OR does it reallly mean that my account has really been accessed by another source? Of course, this is the first time seeing this and it's Easter!
Any help greatly appreciated.
lisa1952It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal. -
I keep getting this message and I have no idea why. I only have 2 devices on my itunes account and both are my personal computers that no one can access, i deauthorized every other device I used to have on it, so my itunes account shouldnt be being accessed by any "new computers or devices". Somebody please tell me why I keep seeing this message and how I can get it to stop and just let me buy stuff. I even reentered my card information again and it's trying to tell me my security code is invalid, when I know very well that it isn't. Somebody help me!
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
"Your account has been accessed by a new computer or device..."
i'm trying to buy some music today and instead of just asking me to log in, itunes is telling me i must log in and click on billing to verify my info. this is the message I get when I am there.
"your account has been accessed from a new computer or device and you must verify your payment info"
Itunes wants me to input my security code. Everything that is filled out is correct. I'm worried my account may have been hacked? I was able to buy music just fine a few weeks ago. We just changed internet provider last weekend, could this be the problem? iTunes is recognizing the new internet provider as a "new computer or device?"
thanks!Pet peeve. I use multiple computers in the house, and when I go to another computer (tend to buy movies from living room) if I go back to my den and buy music, I get the message.
As long as they are of the 5 authorized allowed, I don't understand or see why, not like it is from a different IP address even.
I chalk it up to poor design and implemenation.
There are concerns regarding phony purchases and that iTunes is popular means there are scams, phishing and others.
So this may be one step, annoying one, to stem the thread detailed over the last months.
http://thenextweb.com/apple/2011/03/01/apple-itunes-accounts-hacked-as-more-rogu e-developers-emerge/
http://www.computerworld.com/s/article/9181503/Applecan_t_stop_ongoing_iTunes_chargescam
http://www.apple.com/support/itunes/index.html -
It says "your account has been accessed from a new computer or a device"
When beginning to proceed to check-out and starting with my Billing Info in MAS I got a warning that I have accessed from a new computer or device and I have to verify my sec.code, though I have never accessed my Apple ID account from any new iDevice or a computer. No problem with verifying but I'm curious for why it said so?
I thought Dah•veed's answer was spot-on.
But even if I did not specify then would it help if "The folks here can't give you a detailed answer"?
Why would we tell you something you did not ask for or that won't help? -
Help, account has been accessed from another machine or device ?
Is there anyway to see what machine or device my account is being accessed from ? I got this warning when I was trying to purchase an app on the itunes store.."Your account has been accessed from a new computer or device, and you must verify your payment information beofre you can make purchases" Is there a way to see a list of ip addresses or something to see who's been accessing my acount ?
If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT201303 how do i verify my account when i accesed from a new computer or device?
how do i verify my account when i accesed from a new computer or device?
sdackley6 wrote:
Is this going to delete all my previous music?
Yes. By design an iPhone will sync iTunes content with ONE computer at a time. Any attempt to sync such content with a second computer will result in ALL iTunes content being first erased from your phone, to be replaced with the content from the second computer. Apple provides no way to transfer non-purchased iTunes content from your phone to any computer. For that, you'll have to use third-party software:
http://www.wideanglesoftware.com/touchcopy/index.php -
Hi everyone
I'm trying to purchase some songs from iTunes and i keep getting asked to confirm my payment information and when i do confirm it, it keeps refering me back to the iTunes support centre
can anyone help me out?If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I don't understand why it is asking for billing details for the purchase of a free app. do not have a credit card handy.
If you didn't setp your iTunes account, from the beginning, without a credit card, you'll have to either add a credit card to your account or redeem an iTunes gift card, regardless of whether the app is free or not.
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My ipod has been accessed from another ipod and now it won't let me download anything what do i do
my ipod account has been accessed from another ipod and now it won't let me download anything...What Do I do?
Not sure what you are talking about.
Your ITUNES account can be accessed from any device or computer that has itunes, as long as you have your username and password. Using your itunes account from another device does not affect your ability to use the account from your device.
What is the issue?
You tried to do what?
And what was the result?
Error message?
What did it say?
What have you tried? -
My app account has been deleted from appstore,and i can't download purchased items on my new imac
my app account has been deleted from appstore,and i can't download purchased items on my new imac
what should i do?i purchased aperture 3 and final cut pro"my app account"
Click Account under Quick Links right side of the App Store window then sign in.
If you can login using your Apple ID, then your account is in good standing.
Otherwise try here > Apple ID: "This Apple ID has been disabled for security reasons" appears -
Am I able to find out how many times my ICloud account has been accessed?
Am I able to find out how many times my ICloud account has been accessed?
I'm afraid iCloud doesn't provide access logs.
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After restarting my computer firefox is deleted for Windows, when i try to open firefox a message pops up saying the program has been moved from its original location and is unable to run How do I get Firefox on my computer permanently?
I have tried everything I could to fix this, but some things require actually being on Firefox, and since I cannot get on, I cannot click on the tabs to do it. I have even totally uninstalled firefox, and that has not fixed this. I still get the same message that firefox is running and I need to close it or restart (which I have also tried dozens of times). I have removed things like Java, and that has not helped either. If I cannot even get on line in firefox, how can I fix this. I am not crazy about using internet explorer, but right now, it is my only option. I even tried to start in safe mode, and the same message box pops up!
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My iTunes account has been disabled. I need to know why, and how to get it deactivated.
My its account has been disabled. I need to know why and how can I get it re-activated? I have a lot of money in that account!
See if this helps -> http://support.apple.com/kb/TS2446
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I have tried to download apps and a window pops up saying apple id has been disabled. I have reset my password and it is still happening! Help
EdwardGlenn wrote:
Lol the U.S.A.
And I would have no way of knowing that since you are not showing a location in your profile. This forum has users from all over the world looking for support.
Anyway, good luck. I hope that you are able to get this resolved quickly.
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