ITunes says another user has it open - but I am the only user on this Win7 box
Hello!
Recently, my iTunes will periodically say that it can't open because another user has it open. However, there is only one user account on this Win7 machine. If I restart the machine, the problem will sometimes go away, but will return. I have re-installed iTunes, and that has not fixed the problem. When I get this error message, I go to the task manager and it says there is only one user on the machine and "itunes.exe" is not on the list of running processes. ("ituneshelper.exe" is running, and I have stopped that process - but no effect on the problem.)
I have seen mention of this problem when using "fast user switching" in Windows 7, but there is only one user account on this machine. I am not switching between users.
iTunes: 10.3.1.55
OS: Windows 7 (64 bit)
Please advise! Thank you.
Regards,
Brad
Do you still get that after restarting the PC?
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Verifying volume “System”Verifying storage systemChecking volumedisk1s2: Scan for Volume Headersdisk0s2: Scan for Volume Headersdisk1s2: Scan for Disk Labelsdisk0s2: Scan for Disk LabelsLogical Volume Group F71403C9-E958-46A5-A315-121CB4108DBA spans 2 devicesdisk0s2+disk1s2: Scan for Metadata VolumeLogical Volume Group has a 1609 MB Metadata Volume with double redundancyStart scanning metadata for a valid checkpointLoad and verify Segment HeadersLoad and verify Checkpoint PayloadLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentIncorporate 10 newer non-checkpoint transactionsLoad and verify Virtual Address TableLoad and verify Segment Usage TableLoad and verify Metadata SuperblockLoad and verify Logical Volumes B-TreesLogical Volume Group contains 1 Logical VolumeLoad and verify 02EC6C32-DE32-44BE-97E4-B5DFE1231D93Load and verify 2E23456A-034E-478C-B943-00B8BE28EFA7Load and verify Freespace SummaryUnable to bootstrap transaction group 51806943: invalid field valueContinue scanning metadata for an older checkpointLoad and verify Segment HeadersLoad and verify Checkpoint PayloadLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentIncorporate 15 newer non-checkpoint transactionsLoad and verify Virtual Address TableLoad and verify Segment Usage TableLoad and verify Metadata SuperblockLoad and verify Logical Volumes B-TreesLogical Volume Group contains 1 Logical VolumeLoad and verify 02EC6C32-DE32-44BE-97E4-B5DFE1231D93Load and verify 2E23456A-034E-478C-B943-00B8BE28EFA7Load and verify Freespace SummaryUnable to bootstrap transaction group 51806927: invalid field valueContinue scanning metadata for an older checkpointLoad and verify Segment HeadersLoad and verify Checkpoint PayloadLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and verify Transaction SegmentLoad and 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Verifying permissions for “System”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers”; should be 0; group is 80.Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app”; should be 0; group is 80.Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents”; should be 0; group is 80.Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Ma cOS”; should be 0; group is 80.Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Re sources”; should be 0; group is 80.Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/_C odeSignature”; should be 0; group is 80.Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .ACL missing on “Applications/iTunes.app”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .Group differs on “Library/Java”; should be 0; group is 80.Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxr-x .Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Info.plist”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Info.plist”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec”; should be -rwxr-xr-x ; they are -rwxrwxr-x .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/PkgInfo”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/PkgInfo”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/AppleInt ermediateCodec.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/AppleInt ermediateCodec.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/English. lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/English. lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/French.l proj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/French.l proj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Japanese .lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Japanese .lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Spanish. lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Spanish. lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/zh_CN.lp roj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/zh_CN.lp roj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/_CodeSignature/Cod eResources”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/_CodeSignature/Cod eResources”; should be -rw-r--r-- ; they are -rw-rw-r-- .Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/version.plist”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/version.plist”; should be -rw-r--r-- ; they are -rw-rw-r-- .Permissions differ on “private/var/spool/cups/cache”; should be drwxrwxr-x ; they are drwxrwx--- .Permissions differ on “private/var/log/DiagnosticMessages”; should be drwxrwx--- ; they are drwxr-xr-x .Group differs on “private/var/root/Library/Preferences/.GlobalPreferences.plist”; should be 0; group is 20.
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Repairing permissions for “System”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents”Gr oup differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Ma cOS”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Ma cOS”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Re sources”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/Re sources”Group differs on “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/_C odeSignature”; should be 0; group is 80.Repaired “Library/Image Capture/Support/LegacyDeviceDiscoveryHelpers/CIJScannerRegister.app/Contents/_C odeSignature”Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .Repaired “Library/Printers/InstalledPrinters.plist”ACL missing on “Applications/iTunes.app”Repaired “Applications/iTunes.app”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .Repaired “Library/Frameworks/NyxAudioAnalysis.framework”Group differs on “Library/Java”; should be 0; group is 80.Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxr-x .Repaired “Library/Java”Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.Repaired “Library/Preferences/com.apple.alf.plist”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Info.plist”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Info.plist”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Info.plist”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec”; should be -rwxr-xr-x ; they are -rwxrwxr-x .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/PkgInfo”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/PkgInfo”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/PkgInfo”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/AppleInt ermediateCodec.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/AppleInt ermediateCodec.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/AppleInt ermediateCodec.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/English. lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/English. lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/English. lproj/Localized.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/French.l proj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/French.l proj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/French.l proj/Localized.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Japanese .lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Japanese .lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Japanese .lproj/Localized.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Spanish. lproj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Spanish. lproj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/Spanish. lproj/Localized.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/zh_CN.lp roj/Localized.rsrc”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/zh_CN.lp roj/Localized.rsrc”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/Resources/zh_CN.lp roj/Localized.rsrc”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/_CodeSignature/Cod eResources”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/_CodeSignature/Cod eResources”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/_CodeSignature/Cod eResources”Group differs on “Library/QuickTime/AppleIntermediateCodec.component/Contents/version.plist”; should be 0; group is 80.Permissions differ on “Library/QuickTime/AppleIntermediateCodec.component/Contents/version.plist”; should be -rw-r--r-- ; they are -rw-rw-r-- .Repaired “Library/QuickTime/AppleIntermediateCodec.component/Contents/version.plist”Perm issions differ on “private/var/spool/cups/cache”; should be drwxrwxr-x ; they are drwxrwx--- .Repaired “private/var/spool/cups/cache”Permissions differ on “private/var/log/DiagnosticMessages”; should be drwxrwx--- ; they are drwxr-xr-x .Repaired “private/var/log/DiagnosticMessages”Group differs on “private/var/root/Library/Preferences/.GlobalPreferences.plist”; should be 0; group is 20.Repaired “private/var/root/Library/Preferences/.GlobalPreferences.plist”
Permissions repair complete
Verifying permissions for “System”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .
Permissions verification complete
Repairing permissions for “System”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .Repaired “Library/Frameworks/NyxAudioAnalysis.framework”
Permissions repair complete
Verifying permissions for “System”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .
Permissions verification complete
Repairing permissions for “System”Permissions differ on “Library/Frameworks/NyxAudioAnalysis.framework”; should be lrwxr-xr-x ; they are drwxr-xr-x .Repaired “Library/Frameworks/NyxAudioAnalysis.framework”
Permissions repair complete -
how to fix it?, i already try to install an older version, also uninstalled the whole thing and reinstalled it with no luck, and always at mid installation an error message appears saying:
I don't know what to do, not an expert at all on this things... any ideas?Hi Shanny33,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
How can I get my ipod nano connected to itunes?
What you have on your computer is your iTunes library, not an "account."
Did you download and install the latest version of iTunes, which is available here?
https://www.apple.com/itunes/
If you have an earlier version, it may not support the most recent iPod nano, which could explain why Windows does not have the device driver to identify it. -
Says another user logged on? HELP!!
Since the day I got my ipod it doesn't always show up on itunes.but I finally got that to work and down loaded songs. and now again it doesnt show up once I plug it in and ALSO now it says "Another user on this computer is using the iPod sowftware,so iTunes is unable to communicate with this iPod.Please ask the other user to log out." but the main thing about that is i am the only user on this computer that is using iPod on here and only have the iTunes window open...what is suggested i do?
1. Close iTunes.
2. Open Task Manager by pressing CTRL-SHIFT-ESC.
3. Click the Processes tab.
4. Find iPodService.exe. Click it.
5. Click End Process.
6. Select Yes to the "are you sure?" dialog.
7. Close Task Manager.
8. Start iTunes.
Problem gone.
This problem occurs from using Fast User Switching in Windows XP. Avoid using Fast User Switching and it shouldn't happen again. But the above procedure will fix it every time. -
can i use a 2nd iphone if i install itunes on another user account.when i tried to create a second library i messed up both phones, the second one now has all my contacts and when it sends txts it either says its my other phone or email address. i can cope with the first phone and getting it back on itunes but dont want to syn the 2nd phone until i know it is independant of the other one. Does it matter that both phones use the same itunes store account?
Deleting the account on your phone only removes if from your phone. The account and it's data remain intact and doing so will not effect your daughter's phone.
To do this, first go to Settings>iCloud on your phone and turn any synced data (contacts, calendars, etc.) to Off, and when prompted, choose to keep the data on the phone. When finished, scroll to the bottom and tap Delete Account. Then set up a new iCloud account with a different Apple ID and turn any data you want to sync with iCloud (contact, calendars, etc.) back to On. This will upload your data to your new iCloud account. -
I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.
Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there. -
what do i do when i try to open my ipod nano in itunes and it says "an ipod has been detected, but could not ne identified properly"
Hello rachel167,
I would use this:
iPod nano: Error message saying that iPod 'could not be identified ...
Ensure you use every step.
Hope this helps.
~Julian -
iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2
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