Itunes says 'cannot connect to internet' to update my 3gs to OS4

My Itunes recognizes that the newer version of software is available, yet when i click update it reads 'Itunes cannot contact the iphone software update server because you are not connected to the internet. Make sure your internet connection is active and try again'.
My internet connection seems to be active everywhere else but here. Any help/solutions. Thanks

In the course of your troubleshooting to date, have you tried the following document?
[iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server|http://support.apple.com/kb/TS1814]

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