Itunes says. could not contact the ipod software update service because I am not connected to the internet? When I am. ***?

I've also tried reinstalling Itunes and that didn't work.

I've also tried reinstalling Itunes and that didn't work.

Similar Messages

  • I have completely disabled my iphone 3gs. It says "Iphone is diabled connect to itunes", but when I connect it to itunes, itunes says "could not connect because it is locked with a passcode you must enter your passcode on the iphone before it can be used.

    My iphone 3gs will no longer let me try passcodes and it only says "Iphone is disabled connect to itunes" well, when I connect it to my laptop, itunes says "could not connect to phone because it is locked with a passcode. you must enter your passcode on the iPhone before it can be used with iTunes" Please help!!! I have tried resetting it and all the tricks I know. Nothing works. Thanks

    You will have to restore it from Recovery Mode: http://support.apple.com/kb/HT1808

  • "itunes could not contact the ipod software update server because you are not connected to the internet" Help?

    Hello all, new to the forums.
    I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
    I've already scanned through numerous websites and forums for help, but none of them worked.
    This  set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
    # Open Internet Options from control panel.
    # Click the Connections tab.
    # Click the LAN Settings button.
    # Select the Automatically detect settings checkbox.
    Others include installing IE7, which that didn't work either.
    Can anyone help?

    Here it is:
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    LENOVO 2537FC4
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 003DB3100363E3C0
    Current user is not an administrator.
    The current local date and time is 2011-06-16 17:03:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 3100M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.3.1.55 (x64) is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
    Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
    IP Address:          192.168.0.3
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Thu Jun 16 16:54:56 2011
    Lease Expires:          Fri Jun 17 16:54:56 2011
    DNS Servers:          192.168.0.1
                        68.94.156.1
    Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
    Description:          Intel(R) 82577LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection:          Broadband Connection
    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-06-16 15:35:33.

  • ITunes could not contact the iPod software update server because you are not connected to the internet. Make sure your internet connection is active and try again.

    iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?

    Try:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    Hey ksgrech,
    I found the following information which may be of assistance in troubleshooting this error on a Mac:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Furthermore, you may want to refer to this article (error 3194):
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers!,
    Matt M.

  • HT1212 It says could not connect to the ipod because it is locked with a passcode. You must enter our passcode on the ipod before it can be used with Itunes. I forgot the passcode so how can I enter/ restore/reset it?

    It says could not connect to the ipod because it is locked with a passcode. You must enter our passcode on the ipod before it can be used with Itunes. I forgot the passcode so how can I enter/ restore/reset it?

    As the linked articl says, place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up      
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store         

  • HT201413 one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

    one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • TS3694 Since I upgraded to iTunes 10.7, I can no longer sync my iPhones nor my iPad. iTunes says "could not back up ... because a session could not be started". I'm on w7x64, updated.

    Since I upgraded to iTunes 10.7, I can no longer sync my iPhones nor my iPad.
    For all devices, iTunes says "could not back up ... because a session could not be started".
    I'm on w7x64, updated.
    I have already tried to re-install, reboot, stop/restart Apple mobile devices service, without success.
    Thanks!

    I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
    http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
    I hope this helps you and any other users.

  • HT4972 i connect my iphone to my pc and i tunes open automatically,then i press dowload and update but itunes say am not connected to the internet while my pc is connected to the internet what isi the problem?

    i connect my iphone to my pc and i tunes open automatically,then i press dowload and update but itunes say am not connected to the internet while my pc is connected to the internet what isi the problem?

    If you are the only user on your computer you probably don't have multiple user accounts set up and can disregard that.  If you are using iTunes 11 go to View>Show Sidebar.  Now see if your iPad appears under Devices on the left side when you connect it.  If it does, click on the name of your iPad on the left side and your iTunes sync settings options will appear in folders with tabbed headings to the right.
    If it doesn't appear on the left side, follow the troubleshooting steps shown in this article: http://support.apple.com/kb/TS1538.

  • I am using and iphone 4 on ios 7.0.6 and i recently installed whats and its says "could not connect to whats app service. please try again later

    i am using and iphone 4 on ios 7.0.6 and i recently installed whats and its says "could not connect to whats app service. please try again later

    According to WhatsApp, service is back up & running. Did have a 4 hour outage:
    https://twitter.com/wa_status/status/437358172983279616

  • HT1349 Mi itunes does not downloads latest swoftware when I click check for update it appears a sign that says "iTunes could not contact the iPod software update server because you are not connected to the internet" this happens even though I am connected

    My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?

    If necessary, also see:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • HT1212 I have followed the steps but when it gets to restore settings it says 'could not connect to iPod saupport server'. what do we have to do?

    My daughter forgot her password but her iPod was never synchronize with my iTunes library.  We have followed the suggested steps but when it comes to restoring the settings it says 'cannot connect to iTunes support server'. We can't get any further than this. Any suggestions?

    Was it really update server?
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • MBP: iTunes says im not connected to the internet when I am.

    Hi,
    I have had this problem for quite some time now and its starting to irritate me.
    I am trying to update my my iTunes version from 10.2.2 to 10.3.1 but it tells me that I am not connected to the internet when I clearly am. Everything worked perfectly (uTorrent, Firefox, Safari, MSN) even the iTunes store and the app store.
    Issue:
    * Open iTunes
    * Click iTunes
    * Click 'Check for updates'
    * Version 10.3.1 is available for download
    - Click 'Download now'
    * MBP says its 'Checking for new software'
    * MBP says 'Software update cannot check for updates because of a network problem'
    * Click 'Network diagnostic'
    - MBP says that my internet is running perfectly
    * iTunes software update closes by itself
    > I have no firewalls on and no anti-virus programs installed at all, everything on the Macbook Pro 15" is standard.
    > I have tried un-installing and re-installing.
    Any help would be greatly appreciated.
    Regards,
    m6tran

    download the standalone installer from here: http://www.apple.com/itunes/download/

  • I cannot get my ipod touch to re activate after updatingit keeps saying could not connect to server

    Cannot get ipod touch to activate on itunes servet

    Try here:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    Also some users have said change the DNS server to Google's 8.8.8.8 and 8.8.4.4 also worked.
    Using Google Public DNS - Public DNS — Google Developers

  • TS3276 Mail Connection Doctor says: "Could not connect to Apple Server's STMP. As Verizon is my ISP is this the right STMP? If yes, how do I connect to Apple Server

    When using Mail Connection Doctor two error messages come up with regards to sending and receiving mail from my @mac.com account.
    The first one says that my @mac.com account: "Could not connect to this MobileMe IMAP server." How do I fix this? Is this caused by the way I have set my preferences? Is this related to joing iCloud? Or my ISP Verizon the problem?
    The second one says in reference to my Apple Server: "Could not connect to this STMP server. Check your network connection and that you entered the correct information in the Account perferences. Also verify that the server supports SSL. If it does not, deselect the "Use SSL checkbox in the Advanced tabe of Account preferences." This box was not checked.  Two days ago these problems did not exist.  Again, how do I figure out who to discusses these problems with?
    Feedback is most welcome.
    Sally

    Hello:
    This may help....
    http://www.apple.com/mobileme/transition.html
    Barry

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