ITunes says I purchased something that I did not.

I am very confused. iTunes says that I purchased a whole album, that I would never have bought because I don't care for the artist, but they did not take any money out of my account. How did this even happen?

You can contact iTunes Support via https://getsupport.apple.com/Issues.action

Similar Messages

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why is itunes asking me security questions that I did not use?

    why is itunes asking me security questions that I did not use?

    See Here  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I've been charge for something that I did not authorize

    I have a charge on my account and on an email that I did not make I wasn't on the app when it went off I was on a complete different site when I recovered the email 

    Nobody else has access to your account or devices and may have made the purchase - also emails are sometimes delalyed in being sent (I sometimes don't get them until the following day). If not then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do I take music from my itunes on my iPhone 4s that I did not purchase and put them on my new computer without deleting anything

    How do I take music from my itunes on my iPhone 4s that i didnt purchase and transfer them to my new itunes without deleting anything. I do not have my old computer and do not want to delete all my music on my phone. I do have some music i did purchase and transfered it but that music i didnt purchase, i dont know how to transfer. HELP!!!!!!

    Music is designed to sync in one way only, and that is from iTunes to the phone. There is the expectation that you would backup the computer to save this data. There are 3rd party solutions to try and recover music from the phone to put back into a blank iTunes library.
    See this user generated tip for help https://discussions.apple.com/docs/DOC-3141

  • I pre- ordered an album that came out today and it says i purchased it but it did not download. what do i do?

    i pre- ordered A Day to Remembers album and it came out today, it says i purchased it but did not download. What do i do?

    Did you get the notification email? You just have to click the link on the email.

  • I have a purchase order that I did not purchase

    Simple, I have a item that was purchased for $5.33 and I did not make that purchase

    It shows on your account's purchase history, it's not a phishing email that you've received saying that a purchase has been made ?
    Viewing purchase history : See your purchase history in the iTunes Store.
    If you didn't purchase it, and nobody else has access to your account or devices/computers and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have taken over my daughters laptop and i have tried to uninstall itunes and reinstall so i could sign in under my name to see my purchases. however that idea did not work it as allowed me to sign in but it is still displaying her music  any suggestions

    I have switched computers with my daughter.  I have been trying to use my itunes account and not hers.  I went through the uninstall process and reinstall of the program and signed in under my name and password.  After dowing all that the content was hers and not mine. Does anyone have any suggestions

    Not sure what displaying her music has to do with it.  You would have to delete her music if you want it gone.  That has nothing to do with the issue of your music.
    If you want your music, then copy it from your computer to hers.
    You can redownload some itunes purchases in some countries:
    Download past purchases - Support - Apple

  • I was charged for something that I did not purchase

    I was charged for a purchase that I didn't make

    This is for the U.S. iTunes Store.
    https://expresslane.apple.com/Issues.action

  • ITunes downloaded something that I did not ask it to and it billed my account for it.

    I had 86 cents left over from an iTunes card that I hadn't spent yet. Suddenly, iTunes starts downloading Iggy Pop's Neighborhood Threat, which I had bought and downloaded months ago. Making matters worse, I wasn't anywhere near the file on the iTunes Store.

    To report an issue with a purchase, follow these steps:
              • Open iTunes. If you are already signed in, skip to step 4.
              • Choose Store > Sign in.
              • Enter your account name and password, then click the Sign In button.
              • Choose Store > View My Account
              • Click the Purchase History button
              • Click the Report a Problem button at the bottom of your purchase history
              • Click the arrow next to the purchase with which you want to report an issue
              • Click the Report a Problem link next to the item with which you wish to report an issue
              • Click the Problem menu
              • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
              • Write comments about the issue (optional).
              • Click the Submit button

  • TS1550 my external drive icon vanishes from the desktop. when my computer wakes up there is a message that says backup failed and that I did not eject device properly

    My free agent external drive vanishes from my desktop and when my computer wakes up I get a message that the backup failed and that the device was not ejected properly

    See if it's related to this...
    It also seems to be related to later OSX versions, like 10.8.x & 10.9.x
    The 2012 macs (and later apparently) (also later OSX versions on earlier Macs can do it also), not waking normally from sleep after hours being in sleep. (noted here ...
    http://www.xlr8yourmac.com/archives/feb13/022813.html#2012macswontwake
    "Why 2012 iMac/2012 Mac Mini won't Wake After Hours of Sleep (Hibernates/Powers Off)")
    The sleepimage file still reappears even if never slept. Delete it (hibernate off, etc) - within minutes its back.
    A note on that here - http://www.xlr8yourmac.com/feedback/Chameleon_SSD_Optimizer.html
    About iMac sleep...
    http://forums.macrumors.com/showthread.php?t=1529750
    Try this: "sudo pmset autopoweroff 0" and "sudo pmset standby 0"
    http://xlr8yourmac.com/archives/sep13/091313.html#10.8.5SleepEjectTip

  • HT1491 i have a charge from itunes that i did not authorize

    i have an itunes charge on my account that i did not authorize how do i contact someone for help?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I have downloads that I did not authorize. How do I stop it.

    There are apparently purchases made within December and January that I have not requested nor authorized. I purchased an Itunes card and placed the money in my account. I just checked and there are purchases made that I did not request. What do I do to stop this and if possible retrieve my money back.

    https://www.apple.com/support/contact/

  • I have been receiving billings / charges from itunes that i did not purchased.

    i received several billings / charges to my account that i did not purchased from itunes. how can i make a formal report / complaint to itunes store?

    The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
    Regards.

  • HT204088 How do I file a claim for a purchase from iTunes that I did not do?

    How do I file a claim for a purchase from iTunes that I did not do?

    First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
    http://support.apple.com/kb/HT2727
    If they are and you're sure you or someone you know didn't make the purchase, perhaps as an in-app purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

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