ITunes says it can't find apps/music and videos

when i try to sync my ipod touch with itunes it says that it can't find a number of items. how can i find these items (music, videos and apps) and get them on my ipod.
Thank you for your time

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
To find out which tracks are missing...
Lost & Found
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
tt2

Similar Messages

Why does Itunes say it can't find the original file for a particular song?

why does Itunes say it can't find the original file for a particular song? and then asks if I want to locate it? I can't access a bunch of old song files. any new cds are available to me in itunes. all others are not accessible. how do i merge the new cd's with the old ones so that all the songs are playable in Itunes. thanks.

sheri 0713 wrote:
Of course, I have backed up to CD and/or external drive.
I'm wondering if you're attempting to maintain your library on your external HDD? If iTunes has been directed to use a location on your external hard drive as your iTunes Music Folder location (you can check this in iTunes > Preferences > Advanced tab) you MUST ensure that the hard drive is connected to the computer and mounted in the Finder prior to launching iTunes. If it isn't, it can cause this error to appear. This is probably one of the most common reasons this error begins to appear.
It seemed my purchased songs were the first to DISAPPEAR and I had to rebuy.(Nice scam in the bug?)
So... why not restore them from your backup? If, for some reason, this wasn't an option, you could have also recovered them from any iPod or iPhone they were currently synced to (http://support.apple.com/kb/HT1848), or, you can also email iTunes Store support and request a "regrant," which is a once-per-account exception they might be able to offer you and allow you to download missing purchases again.
I am now convinced this a HUGE BUG in 7.7.1. and possibly the previous version or two.
I'm not so sure... I've never run across this particular error (my library is stored on my internal hard drive, but copied to an external for backup purposes with an application other than iTunes or Finder. I don't think Apple will provide acknowledgment to issues experienced only by very small numbers of people... I'm one of those, perhaps foolish, individuals who allows my computer to download updates immediately, rather than waiting for fear of problems, and again, I've never had this error.
CG

Thanks for responding. Since I upgraded ITUNES to IOS 6, my IPOD Touch no longer works at all. I had numerous apps, music and videos on this touch. It made me restore to factory reset and it still does not work!!! Nothing I do will work on this touch n

Thanks for responding. Since I upgraded ITUNES to IOS 6, my IPOD Touch no longer works at all. I had numerous apps, music and videos on this touch. It made me restore to factory reset and it still does not work!!! Nothing I do will work on this touch now. I have so much data on this, I don't want to loose or have to restore!
Can you help me?
Thanks

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

I have just updated my phone in icloud and I have lost all my data including my large music collection from itunes. How can I recover my music and phone list?

I have just updated my phone in icloud and I have lost all my data including my large music collection from itunes. How can I recover my music and phone list?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

My wife and I have 2 new iPhones and also have a mac book pro and an iMac. How can we share apps, music and contacts between all these?

My wife and I have 2 new iPhones and also have a mac book pro and an iMac. How can we share apps, music and contacts between all these?

Use the same Apple ID and password for purchasing in all these devices.

HT4250 Does anyone know where to get a copy of the OS X 10.6.5 update? Apples' site says it can't find the page and the only other downloads i've found on the net say you need to have 10.6.5 to install 10.6.5. HUH?

Does anyone know where to get a copy of the OS X 10.6.5 update? Apples' site says it can't find the page and the only other downloads i've found on the net say you need to have 10.6.5 to install 10.6.5. HUH?

It's right here from Apple, at least for me.
Combo http://support.apple.com/kb/DL1324
Delta http://support.apple.com/kb/DL1325
Any reason you want the 10.6.5? You do know that the latest and final is the 10.6.8.

Can you still use your iPhone for apps, music, and videos after it is disconnected from your carrier?

Can you still use your iPhone for apps, music, and videos after it is disconnected from your carrier?

Using an iPhone without a wireless service plan

Updated my ipad to the iOS 6.1.3, only apps, music and videos were restored?! HELP!!

I don't know if this is a stupid or noob problem, but I did the update and everything, then after it restored from my back up, i opened to see my ipad in factory settings?! I finished the setup and all, and then i saw all my apps not in the folders that they were meant to be in, no app data, no camera roll photoes, no background images and passcodes. So my ipad was pretty much restored and backed up onky with apps, music and videos. Nothing else!! In previous update+backup restores, the ipad just goes back to how it was before being updated, with everything in place like how it was originally. Later I also tried restoring again, form an earlier backup, but that did not work either. Someone please tell me what happened!!

Is this how the restore goes?
1. Settings>General>Reset>Erase all content and settings
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Select Network and input Password>Join
9. Enable Location Service>Next
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Select Restore from iTune Backup
12. You will see picture of USB cable pointing towards iPad
13. Connect iPad to iTune (make sure iTune is on standby)
14. Tap Continue (computer)
15. Restore iPad from Backup (computer)
16. See progress bar with estimated time (computer)
17. See Restore in Progress on iPad
18. See Apple logo
19. See Apple and Progress Bar
20. Slide to Unlock
21. Copying Apps back to iPad (computer)
22. You'll see Loading/Installing/Waiting below the Apps (iPad)
23. Sync Music/Podcast/Movies to iPad (computer)
24. Sync completed (computer)

ITunes is saying it can't find my music when I know it's there...

So... since I have a computer with only and 80GB hard drive, I bought a 160GB external hard drive to keep all of my iTunes stuff on it and that's even where my iTunes music folder is located.
I have about 5500 songs and 700 videos.
But for some reason it started saying it can't find a lot of my music.
Everything is on my external hard drive and I already checked if I accidentally deleted them. I didn't.
Some of my items it still has playable.
I can only listen/watch about 30% of my stuff.
The first time this happened I was about to call Apple and complain but it started working all the sudden.
This is the second time and has been a few days.
Nothing has changed.
I even reset my iTunes folder to the default location.
Then I put it back to normal: computer/WD Sync (F:)/iPod music and video.
The WD Sync is my external hard drive.
That didn't help.
I think it might have been because my computer used to call my external hard drive disk (E:), now it's calling it disk (F:).
And this started happening after updating to iTunes 7.6.2.
ANY HELP?!?!?!?!?!?!?!?!?!
Message was edited by: iParis

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

How can I backup my music and videos to icloud?

Hello, I want to be able to backup my music and videos to iCloud.
Is this possible?
Thanks.
Anees.

Only media that you purchased from Apple:
The following items are not backed up to iCloud. You can sync these items with a computer using iTunes:
Music, movies and TV shows not purchased from the iTunes Store
Therefore what you purchased is not "backed up". The content remains where it originated - on iTunes.
Apple could easily change its mind and remove it, change it, or simply make it unavailable.
Same thing for iTunes Match I'm afraid... iTunes Match does not back up your content and is therefore not a backup strategy. It finds a "match" in its vast library and permits you to access it.
There have been a lot of complaints from purists who found their mono Beatles tracks were "matched" with stereo equivalents, "explicit" tracks matched with clean, etc.
The bottom line is that iCloud is no substitute for one's own iTunes backup, and a backup / clone of the device containing it.

HT1349 itunes says it can't 'find my iphone'

Does anyone know why all your stuff would be on itunes but when u try and sync it all onto your phone a message would come up saying 'your iphone could not be found'. Why would this happen as when my lead is plug in from the phone to computer its putting all my photos and everything on but then saying on itunes my phone isn't linked.

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
To find out which tracks are missing...
Lost & Found
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
tt2

Can't sync apps, music or videos on my iPhone4 with iTunes 10.2.2

I just updated iTunes to 10.2.2 (on 10.2.1 everything was going smoothly) and now it seems that i can't sync anything to my iPhone 4 (fw 4.3.2). I'm using a Windows 7 32-bit OS.
After selecting any app from the apps tab, iTunes will display the next messages:
- It will sync the phone just after pressing the apply button;
- Prepairing to sync;
- Copying "Angry birds" (this lasts for like 1 second);
- Determining apps to sync;
- Finishing sync.
After this process, on my iPhone, there will not be any new apps installed or any other files (music, videos) copied.
Any ideeas why is this happening?

Same Problem but with my iPod Touch 4th gen and that I can't sync my music. I tried re-installing itunes, Creating new playlists, added the music to the playlist then synced but it will not sync my music. I get 'determining tracks to sync' but skips to 'finishing sync'. I can take music off my iPod but can't add it. Fix this apple, this is very frustrating!

Installed iTunes 9 & it can't find my music

Hi,
I just installed iTunes 9. It displays my whole library, but next to every single song there's an exclamation mark. I know that that means iTunes can't find that particular song. I have all of my music on an external HD, and haven't had problems with it before this. How do I get iTunes to find my library again?!
Please don't tell me I have to drag and drop ALL the music on my external. I have 10K songs.....ARGH!!
daniella

Try browsing through your music folder first to see if there is more than one .itl file. iTunes probrably created you a new library and could have thrown your old one into a folder called previous iTunes libraries. They are also bad to put previous iTunes libraries inside previous iTunes libraries. Make sure you look in every folder. If you find more than one, look at the date they were created to determine which is which. You can also tell by the size of the file. Your old library will be much larger than the new one that was just created. After that, open with the shift key again, and be sure to select "iTunesLibrary.itl" not the folder where your music files are stored. This really should work. I'm not sure what happened before.

Imported Songs from CD. Now iTunes says it can't find the songs

My mom has an iPhone and a laptop with Windows 7 on it. But she's not exactly "technically savy" so she has me deal with anything technology related.
She imported a number of CDs into iTunes on her laptop and then sync'd to her iPhone. The music plays fine on her phone. But when she attempts to play the music on her laptop (in iTunes), she gets a message that iTunes can't find the original file.
TIA!

Easiest way to fix that is to find the CD, reload it, and take the files off the other place on your computer. Another way is instead of putting it right onto iTunes, take it to "C:\Documents and Settings\Administrator\My Documents\My Music\iTunes\iTunes Music\Unknown Artist". In there, past the music then double click them one at a time. The file will start to play on iTunes and will save itself under its Artist's name/names. There shouldn't be any problem after that.
Now lets see if you can help me. Call be stupid, but I can't figure out how to post my own topic.
Windows XP

Can't Find: Apps, Music, Pictures, etc. Update 5.0 (Lost Everything)

I recently got the Iphone 4s and when I went to transfer my apps from my 3Gs I lost all my apps, pictures, and music. When it told me I needed to update my iTunes to 5 something. Please help out of 143 apps I only found 4. Any Help is greatly Appreciated.

I SAW IT IN IFORUMS OR SOMETHING LIKE THAT. bUT aPPLE SHOULD TAKE RESPONSABILITY AND ISSUE A PRESS RELEASE ABOUT THE PROBLEM AND WHAT THEY ARE GOING TO DO TO RESOLVE THIS PROBLEM. NOW I HAVE TO RETRIEVE ALL THE MUSIC I PURCHASE AGAIN,AND BUIL MY LIBRARY AGAIN? THEY SHOULD PAY,GIVING US ALL A NANO,LOL.

ITunes says it can't find apps/music and videos

Similar Messages

Maybe you are looking for