ITunes says it can't sync my iPhone

I have a seriouse problem. I have a 2G iPhone with a prepaid mobile sim-card. when I tune my iphone of and I want to tune it back on it says that I have to connect it with itunes.
this time I tuned it off unintentionally and should connect with itunes.
but when I opened itunes on my computer it says this:
"There is a problem with your iPhone
We're sorry, the iPhone you connected my be damaged and cannot be activated for service. we recommend you viisit your nearest apple Store for more information."
so, what can I do? I have an hp computer with windows vista.
PLEASE HELP!!

Well i seem to have sorted this myself - i reset my phone back to its original settings and then used the back up on my computer to restore everything.  so far all my songs appear to be there, i'm just chasing up where my Apps have gone!

Similar Messages

  • HT1212 my itunes says it can not sync my ipod touch key in password on the device but my ipod touch says ipod disabled connect to itunes and doesnt give a option for my password how do I unlock my ipod

    my itunes says it can not sync my ipod touch key in password on the device but my ipod touch says ipod disabled connect to itunes and doesnt give a option for my password how do I unlock my ipod

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • My ipod touch is disabled and it says to connect to itunes but itunes says it can't sync since it is locked.  How can I unlock it and get all my data back?  (apps, profiles, gaming levels.)

    My ipod touch is disabled and it says to connect to itunes but itunes says it can't sync because it is locked.  Any way to unlock and keep data?  (apps, gaming levels, music).

    Hi,
    Take it to you nearest Apple Store and see what they have to say. You should back up you data before you go in but in your case you can not.
    xxmitchxx90

  • I have had to re-boot my laptop now itunes says I can only sync with one library, how do I retain everything on my phone?

    I have had to re-boot my laptop now itunes says I can only sync with one library, how do I retain everything on my phone?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • I keep trying to update to iTunes 10.5.2 but it won't actually update. iTunes says I can't update my iPhone software without updating iTunes but iTunes refuses to update. Anyone know what to do?? Thanks

    I have tried a zillion times to update itunes to 10.5.2 but it won't work. Under the "About iTunes" section it says that I'm still using itunes 10.4. What I'm really trying to do is update my iphone 4 software but itunes says I can't do that without first updating the itunes software, which it won't let me do. Anyone know how to fix this? Much appreicated.

    Look at the system preferences for iTunes 10.5.3. Are you running 10.5.x (Leopard) or later? If you are then please repost in the iTunes for Mac forum.

  • TS4062 I have the latest iTunes update and can't sync my iPhone 5 with Windows 8.1.  iTunes not showing my device is connected.

    I recently updated from Windows 8 to 8.1.  Now I can't sync my iPhone 5.  I have the latest version of iTunes and my phone is updated as well.  It worked fine with Windows 8.  Now iTunes doesn't show my phone when it's connected. My computer does recognize that my phone is connected.  Is there a fix for Windows 8.1?

    these are common problems with windows 8.1 and you can point the fault at MS not iTunes
    refer to diesel vdub's post
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538

  • HT1535 I just downloaded the latest version of iTunes. Now I am unable to purchase songs on iTunes and I can't sync my iPhone to my computer. Is there a way to revert ot the old version of iTunes (when I had neither of those two problems)?

    I just downloaded the latest version of iTunes (11.0.4). Now I both unable to make purchases on iTunes and unable to sync my iPhone with my computer without restoring it to factory settings (which will erase my data). Is there someway to revert back to 11.0.3 version of iTunes?

    If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar and Control+B to show the Menu bar
    To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing and follow the instructions.

  • We have 2 itune accts. Can I sync my iphone to both??

    We have 2 itune accounts. Our original acct & a 2nd we set up when I got my macbook. Is there any way to sync my iphone & ipod to both accounts to retrieve all music??

    You can only sync to one account but you can use Home Sharing to share iTunes libraries...
    Understanding Home Sharing: http://support.apple.com/kb/HT3819
    Troubleshooting Home Sharing: http://support.apple.com/kb/TS2972

  • HT1349 itunes says it can't 'find my iphone'

    Does anyone know why all your stuff would be on itunes but when u try and sync it all onto your phone a message would come up saying 'your iphone could not be found'.   Why would this happen as when my lead is plug in from the phone to computer its putting all my photos and everything on but then saying on itunes my phone isn't linked.

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    To find out which tracks are missing...
    Lost & Found
    Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
    tt2

  • ITunes says it can't sync calendar b/c calendar on iPod is in use.

    Hi all.  I'm stumped.  I just got a new iPod Touch.  I was able to sync my contacts (and everything else) through iTunes on my MacBook, but I got an error message about the calendar: "iTunes could not sync calendars to the iPod 'iPod Touch' because the calendars are in use by the iPod.  Close the calendars setting on the iPod and try again."  The problem is, I don't have the calendar open on the iPod, and don't see where I could close it in any case. 
    Then, I thought I would just enter things manually onto the calendar, but I can't do that either, as there's no + sign and no way to enter/add anything. 
    I've googled around about this and seen people saying to turn on the calendar in iCloud.  But when I do that, it just crashes.  It says it's starting to merge and then crashes, sometimes instantly, sometimes after a minute. I can't use iCloud for now anyway because my MacBook is running Snow Leopard, and I'm not planning to upgrade to Lion until I get a new computer. 
    I've been syncing my first generation iPod Touch to my MacBook for almost 4 years now with no difficulties.  And, as I said, the contacts and everything else worked fine.  It's just the calendar, which I really need to be able to update.  I tried to sync it with my Outlook calendar at work, just to see what would happen, and I got the same error message. 
    Ideally, I'd like a fix that will allow me to sync it with either iCal on my MacBook or with my Outlook calendar on my work computer.  In any case, I need to be able to update it manually but don't know how to get the + sign back.
    Any assistance would be appreciated! 
    Thanks,
    Sue

    You will need to Restore the device...
    Connect to iTunes on the computer you usually Sync with and Restore...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    You may need to try this more than once...

  • ITunes says it can not sync my Ipod Classic

    I have an 80 gb Ipod classic ( in great condition! ) that I have used over the past year with iTunes. I have a acurrent version of iTunes. I am trying to add more tracks and when I plug it in, it says that my ipod is corrupt and may need to be reset. It attempts to connect and downlaod new software and it kicks it out and says it is not possible. What can I do??

    Sorted it out. If anyone has this problem i reccommend visiting http://forums.ilounge.com/ipod-classic-ipod-5g-video/237546-ipod-classic-80gb-fr eezes-itunes-need-restore-plz-help-2.html#post1403546 there's some pretty good advice on it. have to go into control panel and re-format iPod into NTFS file. good luck.

  • How can i sync my iphone with Itunes cuz I do it and it says error

    how can i sync my iphone with Itunes cuz I do it and it says that there is an error?
    Is it posible that there is something wrong with my IPhone?

    Hello, I had this problem A few times. But there isn't A way I know. Keep the music on your computer and add them back after is what I do.

  • I can not sync my iPhone 4s with the iTunes wifi sync due to an error saying it will resume when mobile restore floater 7 is available??

    I can not sync my iPhone 4s with the iTunes wifi sync due to an error saying it will resume when mobile restore floater 7 is available??

    I am having the same issue except mine was Floater-4. Anyone knows the answer, please reply. Thanks!

  • HT201407 new iphone 5 and 4 year old macbook, and for some reason my computer says a later version of itunes is required to use iphone to sync.  updated most recent version possible and still can not sync to iphone.

    new iphone 5 and 4 year old macbook, and for some reason my computer says a later version of iTunes is required.  So, i went to ITunes and found i have the latest version availble at this time.  iTunes say phone can not be synced because it requires a version of 10.7 or greater?

    iPhone 5 requires OS X 10.6.8 & iTunes 10.7 or greater. I suspect you're running Leopard, 10.5.8, correct? If so, you will first have to update your OS, then iTunes in order to sync your phone.

  • TS2776 I can't sync my iPhone movies.  Have 3 movies but I get an error message that says some of the items in the iTunes library weren not copies because they could not be found.  What do I do?

    I can't sync my iPhone movies.  I have 3 movies but now I am getting an error message that says some of the items in the iTunes library were not copied becuase they could not be found.  Two of the movies are from the iTunes store and one is froma movie recently purchased.

    Had the same issue, found a solution.
    The iTunes Store open in my iTunes was U.S. and the apps on my iPad are from Switzerland's store. So I went to iTunes Store in iTunes, then opened the App Store tab and at the bottom right of this tab clicked the round american Flag button. Changed to Switzerland, went to Store>Authorize this computer (which it did sucessfully) and after that syncronization worked great. Hope this helps

Maybe you are looking for