Itunes says my digital copy code has been used already.

Got star trek for blu-ray. It came with a digital copy and a redeem code. However when I entered it on the redeem page in itunes a red message appears telling me the code has been used once and can not be used again. The code is from a fully sealed new copy of teh blu-ray. What should I do? (yeah I know I can just handbrake it but the gift giver was excited about this functionality so I'd like to use it).

Just wanted to jump in here with a quick update. We are still investigating this issue, but I can assure everyone that if they contact support via the website at http://www.paramountdigitalcopy.com/support/, they will receive a new code for their digital copy of Star Trek for iTunes or Windows Media. However our support team has been very backed up because of the holidays so if you don't get a reply right away, don't panic. We will get to you.
I have done numerous Web searches for any sign of files available via BitTorrent or other P2P networks that contain working Star Trek digital copy codes, but apart from sites that exploit Google's search engine and generate phony "search results" of their own, I have not had any luck. It is possible this is just an Internet rumor, but we are still checking.
Please respond to me in this thread with info on which version of the Star Trek set you got that has this issue, so we can narrow the field of possible causes. If you could also throw in any more info about that supposed torrent file (i.e. my brother downloaded it and it has a bunch of codes, etc), please do so.
Many thanks!
Stephen Zupan
Software Quality & Release Engineer
Deluxe Digital Studios
Message was edited by: Zoopster

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