Itunes says my ipod is synched but the screen on the ipod is just white. can't see the menu - help!

itunes says my ipod is synched but all I get on the ipod itself is a blank white screen. i can't get to the menu. Help!

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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ITunes says it needs to upgrade but the download never works. What's wrong?

One day I got on iTunes to put some music on my iPod Nano (one of the older versions), and always before when I plugged it in and came up and said it was plugged in, but then it didn't recognize it! This went on for several months, me never being able to put more music on my iPod.
Finally I got the newest Nano for my birthday and I figured it'd work, but the same problem is going on! I've had the brand new iPod for 3 months and it doesn't have ANY music on it!
It does come up and ask if I want to download a newer version of iTunes, that it needs that one to work right (version 8.2 something I think). I go to download it, it takes a while, and then comes up and says the download was unsuccessful, I've tried about 30 times, and it never works.
What is going on?

Instead of trying to update iTunes +from within iTunes+, go to Apple's page where you can download the iTunes 8.2.1 installation file -- save the file, don't run it direct from the download. Once downloaded to your computer, then run the installation file.
If that does not fix the problem, then remove the following software from your computer (you won't lose your music): iTunes, Quicktime, and something called "Apple Mobile Device Services". Once you remove those programs, then run the iTunes installer file (from above) again. That will install all three of these programs and should fix your problem.

Itunes says my account is suspended but yet it has money on it. How can I fix this?

I-tunes says my account is suspended but yet this is still money on the account and all credit card info is correct. How do I fix this?

Try the appropriate topic of:
Apple - Support - iTunes
It also says how to contact iTunes.

My ipod tells me to connect to itunes but I can't, because Itunes says to enter my password but the connenct to itunes won't go away on ipod

My Ipod wasn't working for awhile, but now I got it on again. I have it plugged in my computer and Itunes is telling me that I have too put my password in so they can connect to my Ipod, but my Ipod won't come off the screen telling me too connect to Itunes. I'm stuck and I don't know what to do. Please help me.

This means you will need to put the device into a Forced Recovery Mode in order to restore the device. You can do this by connecting the device to your computer, holding the Home & Power buttons together until the device restarts with an Apple Logo, once you see this logo pop up remove your finger from the Power Button continuing to hold down the Home Button. You should then see a prompt within iTunes stating that it has detected a Device in Recovery Mode. Proceed through the restore prompts and it should be ok to use again.

ITunes says my iPod touch can't be used because I need the latest version of iTunes, but that's the one I have. What should I do?

iTunes says my iPod touch can't be used because I need the latest version of iTunes, but that's the one I have. What should I do?

Just what are you doing and and what is the exact wording of the message?
What version of iTunes is installed on the computer? The latest is 11/2

My ipod said it was done synching but the new playlists i created on itunes didn't synch

My ipod nano 7th generation said it was done synching but the new playlists i created (from songs already on my ipod) didn't shoe up on my ipod

Hi janice5453,
If you are having unusual sync issues with your iPod nano, you may want to try restoring it to factory settings, then syncing again, as outlined in the following article:
Restoring iPod to factory settings - Apple Support
Regards,
- Brenden

I can not update my phone because itunes says i am not connected to the internet, but i am connected

I can not update my phone because itunes says i am not connected to the internet, but i am connected to the internet.

Download the last IOS you need and install it.
Download iOS 4.3.5 Links
iOS 4.3.5 download (iPad)
iOS 4.3.5 download (iPad 2) (WIFI)
iOS 4.3.5 download (iPad 2) (GSM)
iOS 4.3.5 download (iPhone 4) (GSM)
iOS 4.3.5 download(iPhone 3GS)
iOS 4.3.5 download (iPod touch 4th generation)
iOS 4.3.5 download (iPod touch 3rd generation)
Step 1: Download and install latest version of Apple iTunes
Step 2: Sync your iPhone with iTunes
Step 3: From iTunes sidebar, select your device (in devices section on sidebar)
Step 4: Press and hold Shift key (Windows) or Alt key (for Mac) and click on “Update”.
Step 5: Select the location of .ipsw file you want to restore or load on to iPhone
Step 6: That’s all from your end, now iTunes will perform some automated steps to complete the installation. Your iPhone will restart once the progress is complete.
Good luck !!

Windows thinks my itouch is a camera and itunes says this ipod can't be used because the software isn't installed - reinstall itunes. i've done that and continue to get the same error. can someone please help?

windows thinks my itouch is a camera and itunes says this ipod can't be used because the software isn't installed - reinstall itunes. i've done that and continue to get the same error. can someone please help?

(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

Hi I was just wondering, if my iPod nano's serial number says that it is eligible, but its screen is not working, am I still eligibile for the iPod nano 1st gen replacement?

Hi I was just wondering, if my iPod nano's serial number says that it is eligible, but its screen is not working, am I still eligibile for the iPod nano 1st gen replacement?

Yes. They'll still replace your iPod. Several users have indicated that they have returned damaged iPods and were still given a replacement iPod.
B-rock

My iTunes says my iPod touch 3rd Gen is up to date with iOs 4.2.1, how do I get the new iOs 5?

My iTunes says my iPod touch 3rd Gen is up to date with iOs 4.2.1, how do I get the new iOs 5?

You must update your iTunes software to 10.5 first then you can upgrade to iOS 5.
http://www.apple.com/itunes/download/
According to Apple the iPod touch 3rd gen can update to iOS 5.
"iCloud requires iOS 5 on iPhone 3GS or later, iPod touch (3rd and 4th generation), iPad, or iPad 2; a Mac computer with OS X Lion; or a PC with Windows Vista or Windows 7 (Outlook 2007 or 2010 or an up-to-date browser is required for accessing email, contacts, and calendars). Some features require a Wi-Fi connection. Some features are not available in all countries. Access to some services is limited to 10 devices."
From here > http://www.apple.com/icloud/

The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

Hi Charlene1018,
You can locate any of your iTunes media including apps in Finder by following this article:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Locating the file for an item you see in iTunes
If you're not sure where some of the content you see in iTunes is stored, iTunes will also show you what it knows about your media in the Get Info window.
Select an item in iTunes and choose File > Get Info.
You can right-click on the 'Where' to get the option to Show in Finder (Mac OS X) or Show in Windows Explorer (Windows).
Cheers!
- Ari

I'm trying to import a playlist that iTunes says is 10.09gb onto my iPhone that iTunes says has 11.85gb free but then on step 5/5 of the sync i get a dialogue that says I need another 8.61gb? Any suggestions?

I'm trying to import a playlist that iTunes says is 10.09gb onto my iPhone that iTunes says has 11.85gb free but then on step 5/5 of the sync i get a dialogue that says I need another 8.61gb? Any suggestions?

said article below....
HT1747: iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier
Learn about iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier

IPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

iPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it

Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US

After downloading 10.5 Itunes says I'm not connected to the internet

I downloaded 10.5 and Itunes says I'm not connected to the internet. I am connected and the diagnostics inside Itunes even says I'm connected.

That was the first thing I tried..what the site told me, but its still telling me I'm not connected to the internet when I am. Should I just delete everything by hand. Like I said I wanted to take it back and upgrade to the 80 gig ipod.

ITunes says i´m not connected to the network

iTunes says i´m not connected to the network and don´t can use the iTunes Store.

That was the first thing I tried..what the site told me, but its still telling me I'm not connected to the internet when I am. Should I just delete everything by hand. Like I said I wanted to take it back and upgrade to the 80 gig ipod.

Itunes says my ipod is synched but the screen on the ipod is just white. can't see the menu - help!

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