Itunes says my PC is not connected to the internet...
Hi!
I've searched a few topics already and cannot find one with a similiar problem.
I have a Laptop which is connected to the internet via a 4 port modem. Its the second piece of equipment that is connected to the internet from this modem (the first is a normal PC).
I am trying to restore my Ipod (because absolutely NOTHING works. cannot reset, watch videos, podcasts etc). When i try to restore my IPOd it says "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet Connection is active and try again."
Well I am using the internet right now... Quite frustrating! I simply want to restore my ipod and im quite sure that wont even fix the problem.
Please if any1 has had the same problem/having the same problem id love some help! thanks very much.
Take a look at this Apple article which appears to cover your problem:
http://docs.info.apple.com/article.html?artnum=304468
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Itunes says that i am not connected to the internet when i am
when trying to upgrade my ipod itunes says that it cannot contact the ipod software server because i am not connected to the internet. my internet is fine i can go to itunes store and i even tryed to redownload itunes but iit continues to say that message
SOOO, with some research, I have FOUND THE SOLUTION!
Its your firewall blocking itunes from opening.
I have Trend Micro protection, but this is for Norton Antivirus,
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Follow thouse rules and I am sure everything will be back to normal. -
Itunes say's I'm not connected to the internet
Aright well i have a ipod stuck in recovery mode. (boot loop) but i cant fix it because itunes says I'm not connected to the Internet.
I've done ton's of research and tried everything.
-Enable Itunes threw my firewall
-Uninstall and reinstall itunes
-Went to LAN settings on Internet properties and checked the "automatically detect settings" box
I Don't have Norton installed or anything else to my knowledge. I've ran out of ideas and help..
Help me out please? it would be greatly appericaited.Ok well i restarted my modem, that didn't work.
Im not running "The Open DNS" that didn't seem to work either
im going to provide the results from me running itunes diagnostics. maybe that could give you a little more helpful information
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Compaq-Presario GZ619AA-ABA SR5302FH
iTunes 11.0.5.5
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014C02009A39348
Current user is not an administrator.
The current local date and time is 2013-09-14 15:13:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {91DF055A-D078-43DF-BC49-47F731F5CCBD}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 10.0.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Sat Sep 14 15:05:08 2013
Lease Expires: Sat Sep 21 15:05:08 2013
DNS Servers: 208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-11-17 12:13:14.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp CD/DVDW TS-H653L, Rev 0514
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.0.5.5 is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E1104NU75J
iPhone 4 (CDMA) running firmware version 6.1.3
Serial Number: C8QKW1AYDPNG
**** Device Sync Tests ****
No iPod, iPhone, or iPad found. -
What do I do to correct this problem? I've also used the restore feature on the computer to an earlier date, but still no change.
Is there a firewall or virus scanning software issue? Disable those and see if it helps. Try resetting the router
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It downloaded fine, but when I attempt to install it won't verify, saying that I am not connected to the internet when I know that I am! Tried on several wifi connections while plugged into power source. Any advice is appreciated!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My Linksys WRT54GS says that I am not connected to the internet, but I really am. Why?
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However, my computer and every other computer and laptop connected to this router can get on the internet perfectly fine without any problems.
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http://www.apple.com/support/itunes/troubleshooting/ -
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http://support.apple.com/kb/ts3297
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Hello Hpenny,
This may be due to iTunes being unable to connect to the iTunes Store.
The following article provides information and troubleshooting steps that can help restore iTunes' connection to the iTunes Store.
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If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
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ones rebooted go to settings-> general -> software update.
it should check for the latest update 7.1 which you can download and install. -
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See this thread -
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Many are having the same problem. -
IPhoto says "Your computer is not connected to the internet"
For a few days now, iPhoto has repeatedly refused to do things (e.g., show a Help page) because it claims the computer (a Macbook Pro, OS X 10.9.5, iPhoto 9.5.1). isn't connected to the internet. I have a bunch of terminal windows and half a dozen different browsers running, and they all agree that the internet is available and working just fine.
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