ITunes says that I have bought a song that I never have when I attempt to purchase a new song on iTunes
What could be the reason for this? And how do I fix it? It is bugging me.
Hi Deb,
Deauthorizing all is definitely the way to go. You will just need to authorize your computer again after, as well as your husband's.
Here's some additional information on deauthorizing all:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
I hope this helps!
- Ari
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Hi. I wanna know the reason whyI can't sync my ipad to my computer. It says that sync will resume when (computer's name) is available? My device runs with ios6.1.3 and itunes 11. Even I would like to transfer and view photos using the USB cable, it doesn't appear in the computer. Please answer. Thanks.
Hi Lauren ...
Try the troubleshooting steps here > iOS: Device not recognized in iTunes for Windows -
recently updated my iphone 4s software. now it won't sync w/ itunes, says i need updated itunes. i updated itunes... now it says that my desktop software is old and can't run new itunes. Yet, i cant update my computer either. PLEASE HELP!!!! UGHH
Why can't you update your computer operating system ("desktop software")? What software would that be?
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sorry can anyone help me...? my iphone is not starting and when i want to start it after the apple icon it appear that connect to itunes and when i connect it just there is one option and it says that restore your iphone.when i restore it says cant restore... please help me...
See Here...
iOS: Not responding or does not turn on
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430 -
ok..so i was on my iPod 5g listening to music and the sound just stopped working. And whenever i turn up the volume it says that there are headphones in. and my iPod is brand new. please if someone can help it would be awesome!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If within warranty (yours is since the warranty is one year) and not abused, Apple will exchange it at no cost. -
Why does it keep saying that an error occurred when downloading iOS 8?
Why does it keep saying that an error occurred when downloading iOS 8?
Have you tried updating via iTunes? I find that way's more reliable - I've never had any problems with updating that way.
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
When I attempt to purchase a song from itunes, I keep getting the following error message: Could not purchase "song name". An unknown error occurred (-42408). There was an error in the itunes store. Please try again later
Can anyone help solve this problem?I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above -
Why does my cellphone keep saying that estimating time remaining when I try to upgrade the system?
Why does my cellphone keep saying that "estimating time remaining" when I try to upgrade the system?
Is there anyway to fix this situation?Hi Eric_Sun,
Thanks for visiting Apple Support Communities.
You may want to update your iPhone using iTunes on a computer if your device only shows "estimating time remaining" when you try to update wirelessly:
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you see an error message while updating your device, you can learn how to resolve iOS update errors in iTunes.
You can find these steps here:
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
If you are still not able to update, I recommend the steps in this article next:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy -
When I attempt to connect my new MacBook Air to my home network I receive a dialogue that says " Could not join <name of network>. A connection timeout has occurred. Any ideas on how to deal with this?
Please review the following Apple Support article for assistance with troubleshooting wireless connections.
You may also find this OSXDaily article helpful as well. -
when i attempt to purchase something in app it says "contact iTunes store support to complete transaction" anyone knows how to contact store support?
Click here and request assistance.
(77309) -
I am not able to purchase itune apps. I do not receive a error message.
I do not get a response when I attempt to purchase.
When I use a search engine to find a app and it is to be
Found at the itunes site I get redirected.Have you tried resetting and restarting > iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
Or restoring > iTunes: Restoring iOS software -
Good evening Device Support Forum.
I am trying to purchase a Q5 from an authorized carrier in Canada (ON, Canada). I don't have 5 years to devote to trying to correlate where I can buy the BB device that I want.
I tried hitting up: http://ca.blackberry.com/smartphones however the information is sadly not up-to-date.
This is my third attempt at trying to purchase a BlackBerry. It's getting tedious.
My question: (same as the Subject line) is:
Q> Is there some url that tells me exactly where I can officially purchase a new BB device?
1. I don't want a refurbished BlackBerry device that is being pawned off as a new BlackBerry device where I am asked to pay the price of a new BlackBerry device.
2. I don't want a BlackBerry device that does not come with a service warranty.
3. I do want a fresh BlackBerry device that comes with a carrier service warranty.
I would have liked to purchase a Q5 - it seems an impossible task since an official device doesn't seem to exist here in Ontario.
Note: Choosing the Q5 only because it is lighter to hold.
Before anyone suggests:
- I would have preferred the BB Classic but it's not possible to try one here.
- The Z30 is too heavy.
- Tried the Passport and it's heavy and too complex to navigate.
Upfront thanks for your time and any leads,
TreenaLHere is my view. You always start with the carrier. What is best for you where you live, work, and play?
If you are set on buying the device from the carrier, then hopefully they sell BlackBerry, and sell the model you want. That was no longer the case for me, which led me to buy unlocked, unbranded (from Shop BlackBerry).
It doesn't take a huge investment in time to figure out what models (or sub-models) will work on your carrier. Google is your friend. Someone, in fact several people will have already done this for you.
As far as warranty, in almost all instances with Blackberry the warranty is handled by the seller. See http://supportforums.blackberry.com/t5/Welcome-Introductions/How-Formal-Support-Works/td-p/2540533
- Ira -
I received an iTunes Gift Card as a Christmas Present in the amt of #15.00. I validated it using the code on the card on your web site and was informed I now have a $15.00 credit. I then attempt to buy music downloads and when I attempt to pay using the code on the gift card I am told it is an invalid code. Several times I have tried getting the same results. Since it was a gift I do not have a receipt or know where the card was purchased. This is very discouraging. Help please....
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: iTunes Gift Cards are only Valid in Country of Issue. -
I have just installed i found the material that i want i the store but when i try to purchase i get message unable to connect to store and I have found that this has been going on for several years and still not been fixed. Is there anyone else having this problem
Purchases are tied to the Apple ID they were purchased with. If you use a new ID, you have to buy again.
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