Itunes says that my code "has not been properly activated". how do i "properly activate" it?

so i really need help. my sister gave me a $100 gift card she got with her new laptop and i cannot redeem the card. it says that my code "has not been properly activated" and i really need new music for my dance class that i teach. please help me!

If you're trying to redeem on a Mac:
PH12294
If you're trying to redeem on a Windows computer:
PH12502

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