ITunes says that my iPod cannot be used because the required software is not installed.  Says to install 64-bit version.  Problem is 64-bit version is installed already.

I have a 64 GB iPod operating on iOS 5.1.1 (says software is up to date).  I finally was able to download iTunes 64 Bit to my computer and open it.  Now when I connect my iPod to the computer, I get a message saying "This iPod cannot be used because the required software is not installed.  Tun the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."    I have removed iTunes from my computer and downloaded the 64-bit version again and installed it.  I still get the same message.

Hi antiklady,
I see that you may be having an issue with compatibility of iTunes when connecting your iOS device. This sort of issue can arise if you have two versions of iTunes installed on your computer, which I feel may be the case. Here is an article that can tell you how to identify the version of iTunes that you have open:
iTunes: How to find which version you are using - Apple Support
http://support.apple.com/en-us/HT201521
If the version of iTunes that is opened is not the version you are required to use for the iOS device in question, try searching through your computer or applications folder to see if there may be two versions of iTunes installed on your computer. Then, uninstall the version that is incompatible using these steps:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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