ITunes says their is more video on the phone than appears on the phone
I rented two movies and after watching them they disappeared from the phone (so I thought), when I sync the phone with iTunes it show the volume of the two movies is still on there. When I check the phone for these two movies that have been watched and expired, they appear for a split second then disappear. As if they are still cached in there and wont erase completely.
Do I need to restore the phone? If so How do I go about that?
Thanks,
John
Hey John,
Try quitting the iPhone app by holding the home button for about 5 seconds, while the iPod app is open. Then reset the iPhone http://docs.info.apple.com/article.html?artnum=305743
You can also try checking manually manage in iTunes and removing the movie manually.
If those tips do not remove the videos from the iPhone you may have to restore the iPhone.
http://docs.info.apple.com/article.html?artnum=305744
Jason
Similar Messages
-
ITunes saying I have more songs on my iPod than I actually do. Help!
I currently have a good amount of music on my iPod touch and I still have over 10gb left. But when I try to synced up my iPod to the laptop, iTunes won't complete the sync, saying I have several thousand more songs on my iPod than I really do. And then it goes on to tell me that I need 11gb more to finish the sync!
What's happening? It was working and syncing perfectly fine yesterday.on iTunes, select your device and check the songs/albums you would like to sync with it.Do the same with your another device. This should sync the selected songs/albums only for that device.
-
ITunes says I have more storage on my iPhone than I actually do
After syncing my iPhone 5c in the summery it shows that I have 3GB of available storage. When I look at the usage on my actual phone it tells me I only have 1.5 GB of free space. I've cleaned out all of the documents and data that I can, reset my phone, and resynced it but nothing changed. How do I get that 1.5 GB back?
I know it doesn't seem like much but I only have a 16GB phone and need every little bit I can get for work.I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.
I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.
Hope this works for you -
iTunes says my iPod touch can't be used because I need the latest version of iTunes, but that's the one I have. What should I do?
Just what are you doing and and what is the exact wording of the message?
What version of iTunes is installed on the computer? The latest is 11/2 -
I just bought a $25 Gift Card and used 15 dollars of it. But iTunes saying I used all of it? How do I get the rest of my money back?
Check the account area of the iTunes Store window on the right to check the balance. You must use the credit remaining, no refunds.
Apple - Apple Gift Cards -
I haven't used my iPod in a few months so I charged it up, updated my itunes and everything was going fine. However when I connected the iPod to the computer and went into itunes, a message kept popping up telling me my iPod is in recovery mode and needs to be restored. I clicked on the restore option then a message telling me my ipod had been restored popped up, it also said that my iPod would appear on the left sidebar of itunes once it had restarted and to leave it connected to the computer. The apple symbol appeared on the iPod and it appeared to be restarting. While I waited for the iPod to show up in itunes it turned itself on, after another few minutes the original message popped up telling me that the iPod needs to be restored. I have tried this many times but to no avail. I have also carried out numerous procedures said to solve this problem including changing the letter of the iPod drive but still nothing works!!! I don't know what else to do!! Has any experienced the same problem? Any ideas on how to get this working??
Hey saandyy,
Thanks for using Apple Support Communities.
You can try to restart the iPhone to exit recovery mode.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Have a nice day,
Mario -
I am about to scream if I don't figure this out or just decide to leave Apple and get a Galaxy phone. On itunes, when synced to my pc, I show less than half of the music that is on my iphone 4. How do I get all the music onto my pc? I have read many forums and tried many things, but apple/iTunes is not intuitive at least not on a PC. When I go to devices it won't let me select "transfer music". It's grayed out. Why is this and what can I do? I'd like to delete some of the music off of my iPhone but don't want it gone forever. Pleae help.
Thanks Turingtest2,
I appreciate your response. I have done all of the things mentioned, but still when I click on "devices", the "transfer music" option is still not selectable. I see it, but can't select it. I am running Windows 7 on my PC.
However, one thing I read makes me take pause. At one point I did erase my computer back to factory settings using the mirrored image. We backed up all information and put the important stuff back on, but I don't believe we did anything with iTunes, so it's a possibility that the music that is in my library now, may only be music I have purchased since then. But, (thinking out loud) that was a while ago and I am pretty sure I have purchased more music than what is in my iTunes library, since then. Maybe I will approach it from that angle and see what happens.
It just doesn't make any logical sense that syncing goes from computer to device. Ostensibly then, my iPhone would only have the music that is on my computer after syncing and that is not the case. I still have all my music on my phone. I can see the new music that's on my phone get added to my iTunes library when I connect, which would make one think that syncing occurs both ways. I don't know. It's maddening. Maybe I should just follow my husbands advice and go to an Android. LOL. Or maybe I will take my laptop and phone to the Apple store and make them figure it out. Ha.
If you have any thoughts about this, let me know. Thanks again. -
I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod Shuffle it put the chapters in the wrong order i.e. Chap 1, Chap 10, Chap 11 etc. rather than Chap 1, Chap 2, Chap 3 ... How can I get it to put them in the order they appear in the book?
First, we need to know if the audiobook chapters are being treated by iTunes as music files or as audiobooks. If they are not audiobooks purchased from the iTunes store, they might be getting "shuffled". You will need to look at "File" - "Properties" (I think - I don't use iTunes under Windows - or right-click on the file and choose "properties") and look at the media type. If it is "Music", change it to "Audiobook". If this is not the problem, or does not fix anything, please post back.
Actually, looking at your post again, a second thought occurs to me - assuming there are less than 100 chapters in the book, just renaming them with a leading zero on the first nine chapters might do it. A computer will alphabetically sort filenames in the order you quote (1, 10, 11, 12, 13, ... 2, 21, etc.) but a leading zero will fix that (01, 02, 03 ... 10, 11, 12) -
cd drive on my laptop not seen as a device. Can refresh itunes and device appears but get unknown sync error 13019 when transferring cd's to my nano. The cd's appear on the nano when it's connected to itunes but aren't there when I disconnect?
Satellite L675-S7113 Specifications (PSK3AU-07C02S)
Satellite L675-S7113 Support Page
rwls wrote:...since I got it 3 years ago I've been unable to burn an audio CD from ITunes or Windows media although it worked once after the computer had been shut off for awhile..and didn't find the problem until after my warranty had expired...
From your statements above, it sounds like you never tried to burn a CD for at least the first year that you owned the laptop, as it had a one year warranty on it. While you might have used it frequently to install software, play DVDs, Blu-Ray disks, etc, that's unclear from your statements. Nonetheless, it might just be dirty-dusty. So, before deleting-uninstalling any software, and given they're cheap, try a CD-DVD Cleaner Disk first and see if that resolves your problems.
Let us know what happens. Good luck.
Mike -
my iMac os lion 10.7.4 has jerky videos. I've tried YouTube videos with Safari and Google Chrome and the spinning globe appears and the video stops for a few seconds. I can't watch the white house weeklky address because it stops and starts every few seconds. The software is up to date. Just bought this thing in February 2012. Can anyone help me?
Contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. Might also apply to new machines w/o AppleCare.
-
My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? if so, what is it? & it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?
Hi there Holly N,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
-Griff W. -
I recently downloaded the new iTunes version. Why doesn't my new uploaded music appear in the top of the "Music" playlist?
First see if Finder Preferences has the box checked for... show CD, DVD, iPods checked.
Sometimes dirty DVDs won't read, mine is ery particular about smudges and scratches.
Try a SMC Reset:
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
It is the 5 second timing that initiates the reset. -
I downloaded a web site isytd video downloader on my macbook pro, to download videos. but it didnt work , so I removed the softwear from my mac, even I removed it the download sign appears on the left top of my video screen, so I want to remove this download sign. How can I get this done? Please help me.
Many apps are not completely removed if the .app file is trashed (which is what I believe you've done so far).
If you don't want to dig through the system to manually remove library files, I recommend the use of AppCleaner, which does the job for you. -
my friend gave my a jailbroken ipod touch with ios 8 and I accidently reset it and the apple logo appears and the loading icon but that is pretty much it.. it wont to nothing more... anything thing i can do to fix it??
You can't get help here if it is jailbroken.
Pete -
My mac cannot connect with iTunes the message that appears is "the item you've requested is not urgently available in the u.k store" although I am already connected to my u.k account
well if it helps any, it's just not in the UK. We here across the pond are having the same error message. I'm so attempted to take this iPad back to the store. This is CRAAAAAAAZZZY
Maybe you are looking for
-
SvcUtil creates incorrect namespace in the proxy
I create the WCF proxy with the cmd: svcutil.exe /wrapped /serializer:XmlSerializer GenericTicketConnector.wsdl /o:OTRS.cs /config:App.Config /n:*,OTRSClient.OTRSServiceReference Contract GenericTicketConnector.wsdl you can see here: https://raw.gith
-
Sending sound file from iphone to pc, ? ?
Hey All Is it possible to create a soundfile on my iphone and email it to a group of friends that are on pc's. How do i do it?
-
ASUS memo tablet - firefox loaded today but the https anytime download says cannot load om my firefox version, can you advise. thanks
-
Assign Z transaction on SRM portal under check status
Hi , I need to create the custom transaction(ZSC04) which is copy of BBPSC04 . And also assign it under check status with New text . How I can assign this ZSC04 under check status and will be called from SRM portal ? Thanks, SS
-
Hi , How one would determine the size of the granules when migrating it from 32 Bit server to 64 bit server? Thanks and Regards L