ITunes screen scrambled
For the last few months, I have seen my screen turn into a crazy patchwork once every week or two when I select iTunes from the dock. This only happens with iTunes, and only when it is already running. Restarting the app always cures it, but only temporarily. It happened again today after updating to 7.4. I can't believe I am the only one who has experienced this, but can find nothing about it anywhere online.
Clean iPhone charging port with clean dry toothbrush. If still problem and you have Warranty or AppleCare, make Genius reservation and take to Apple for resolution. If no coverage, clean iPhone charging port with toothbrush and Isopropyll Alcohol. If still problem, manually put iPhone into Recovery Mode and Restore with iTunes on computer. If still problem, try DFU Mode Restore. If still problem, next step would be battery replacement.
Similar Messages
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My ipod touch 4th gen was given to me by a friend. It worked fine until it got the recent update ios6. when i went to install it gave me a black screen that had the connect to itunes symbol.I plugged it in and it instantly told me to restore my ipod. All i want to do is be able to use my ipod again so i said yes. Half way through each time it tells me there is an error something is not connected or timed out and it stops.I have tried holding down home/sleep button and rebooting but each time it brings me strait back to plug into itunes screen and does not give me slide to shut off option. I have tried plugging it into a different computer (my home and my lap top) i have plugged it into the wall. i have done everything i have seen imaginable.I tried calling apple one guy said he'd help even though it wasnt under warrenty but had to call me back and (surprise) he never did and the second before he would connect me to help said i needed to pay 20 bucks. I dont have the money to do phone service and the genius bar is an hour drive away. Is there anything i can try that i havent yet? Or a way to completely shut it down and turn it on like brand new out of the box? Im really stressing out over this because ive never had to deal with this before. Please help!!
Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
The guy at the Apple store said "Now thats a Brick" "I've never seen or heard of one this bad!"
I bought the phone with little to no info on it. I was told that it froze after several failed attempts at loading IOS 6.
Now... It will only turn on if plugged into wall, it will show black, then apple, then "connect to itunes" screen and thats it. As soon as I unplug, it dies. If I try power off, it turns back on and freezes in same place. Reset, same. And unabale to Factory restore cuz I cant unplug from wall. Im asuming its in dfu, nothing works.
When connected to USB,no power, no response from pc (win xp) or Itunes. Although... I swear I heard pc beap once as though it "found new hardware" but on inspection, Nothing.
My theories: 1) Battery is hooped. ( but I was told it worked fine a month ago) The longest I have had it charging is 4hrs and i died as soon as removed.
2) VCC conductor. Would explain USB issue.
3) The phone was "jailbroke" and IOS6 did not like that. Isnt there programs to reverse this?
4) IOS6 interupted, then phone got factory restored. Is it possible there is No "OS" on it?
I never touched an Iphone untill 2 days ago, and I have read and tried every troubshooting solution I could find. If I can fix this I'll be an expert!
Any help appreciated.Hello, chipperp.
Thank you for visiting Apple Support Communities.
Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue persists, try the troubleshooting steps in the first article below. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
Most of the songs on my iPod Classic no longer show up on iTunes on my laptop. I deleted iTunes & installed the latest version but this did not change anything. For example on 1 playlist I have 66 songs but only 1 shows on the iTunes screen. Thanks you for any help.
See Empty/corrupt iTunes library after upgrade/crash or
Recover your iTunes library from your iPod or iOS device.
tt2 -
My iPod touch is not recognized by Windows 7 and will not appear on My Computer as a storage device after OS 5.1.1 upgrade and received an 1602 error. My iPod is now having a connect to iTune screen.
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602 -
how do I share movies/music between my computers. I have opened shared on both computers and both are on, but i am not able to drag anything from one to the other. Does anyone know where the settings button is on the bottom of the itunes screen?
Oops, I forgot a step between 7 and 8 ... before syncing the iPhone I need to explicitly send the document back to iTunes on the iPhone, or the changes won't come over at all ...
and then one more thing ... Numbers on iOS does NOT recognize a number of key features of the OSX app, such as conditional formatting ... so after editing my document on iOS and syncing it back to OSX on my Mac, all of those settings are lost (no more conditional formatting, have to do it all over again)
What am I doing wrong ? -
I need help. im trying connect my ipod. does not show on my screen, i think i activitde the cloud show it not showing the ipod on the itunes screen. i have a windows laptop. can u please help. thanks..
Hello there, killergary.
The following Knowledge Base article provides some great, in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks
Let's first try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,
A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete. -
I can´t sync my iphone, it do not appears on the itunes screen, what can i do?
i can´t sync my music to my iphone beacause it do not appears on the itunes screen, i have do all the itunes support but it doesn´t help me.
Please Click on the 'Print Screen' for better view.
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My ihpone 4 wont turn on goes straight to itunes screen
i recently tried to update my iphone 4 and it told me i have restore my iphone in order to update.I put my iphone in recovery mode and connected to itunes now i cant get out of itunes. everytime i turn my phone on it goes staright to the itunes screen and i cant get out
http://support.apple.com/kb/HT1808
This will work unless the iPhone is jailbroken. -
While trying to update my iPhone 4 to iOs6 it froze on the connect to itunes screen and i needed to do a restore. But it restored my phone to january 2011 even though i just backed my phone to my laptop up 2 weeks ago. I still have all my contacts but i lost a lot of apps and text messages. Is there any way to make it restore to my most recent back up?
I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
my ex girlfriend stepped on my fone and decided to type in the wrong security code numerous times till it got locked for 23,648,410 minutes. the guy at genius bar said i should do a restore but once i done it its now stuck on "conect to itunes" screen. when i connect the phone to my computer, my computer cannot connect to the phone. im travellin on business and desperately need my phone to work. can anyone help?
Are you getting any kind of error message at all regarding the failure to connect, or is it just not seeing it as there?
Any chance your ex managed to actually damage the phone? -
Phone stuck on connect to itunes screen after update attempt
Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
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Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygookYour only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. -
I was talking outside on my iPhone 5 in a fairly humid environment (The Pilbara in January, 2014) then when the call was finished I hung up (as I was walking back inside to the air-conditioning) this white vertical line appeared in the centre of the screen and wouldn't go away. I couldn't use it NOR could I accept calls. (I called my number from my other phone). I eventually managed to turn it off after removing the protective casing (Otter Box) and then it came up with the white cord / iTunes screen........I left it for a while...it turned back on BUT is still had a flickering screen.......I re-charged it and I have backed it up this morning (at work) on iTunes and it seems to be working 'fine.' All I can say is 'DO NOT GET RID OF YOUR SAMSUNG GALAXY PHONE IF YOU HAVE ONE!' I haven't had an OUNCE of trouble with it and have owned it for at least 3 years. The iPhone has been up and 'running' since the 6th of January, 2014. This happened on the 15th of January, 2014.
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.
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