Itunes scrollbar corrupt graphics issue

weird problem with itunes - the background on the scrollbars becomes black after an infrequent period of time - normally less than ~ 3 hours. pics:
http://i44.tinypic.com/1xxjki.png
http://i43.tinypic.com/2mhj0jc.png
quitting and restarting itunes fixes it. i've tried:
trashing itunes related plists
un-installing any plugins
cleaning out all caches
(restarting obv)
reinstalling itunes
reinstalling quicktime
applying latest combo updater
all to no joy. anyone else seen this bizarre issue?
cheers

No dodgy graphics drivers I know of. You might post in the appropriate MacBook forum to see if others have had similar experience:
http://discussions.apple.com/category.jspa?categoryID=218
However, I'd be taking to the genius.

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ITunes graphical issues

When I installed iTunes 11 on my just-formatted Windows 7 PC I found these graphical issues (text misaligned and white search box in the upper right corner): https://docs.google.com/file/d/0B7grbxLBm9bdTklfaW9xVExuQnM/edit?usp=sharing
Any clues?

It's only been publicly available since mid-Nov -- were you in the beta? I think 4-5 months would be a record.
My guess is that it's getting stuck somewhere. First, I'd verify that you're on the latest iTunes version. Then, when it runs, check what step you are at, as I'm guessing that either you're stuck at either one file being checked or perhaps it's just taking a REALLY long time to upload whatever you have. Technically if you have a very slow upload speed and if you are unfortunate enough to have tens of thousands of files being uploaded, it wouldn't surprise me if it could take a month or longer, at least. What's your upload speed?

Are ATI graphics issues fixed in Leopard 10.5.1 -- ?

I haven't downloaded 10.5.1 yet and installed it on either of my machines. Can anyone with an ATI card (preferably a 9600, X1900 or X800 XT) confirm that the graphics issues we've identified in previous threads, have been fixed?
Please do tell.

The latest software update Apple Imac Graphics Firmware Update 1.0 has deemed my new Mid 2007 2.8 Ghz 24" iMac does not need updating. Normally I would not worry too much about this, as I have in fairness only suffered a few freezes which required a restart by switching the iMac off. However uncertainty is not good when you're entrusting a lot of important data to your computer.
I have definitely had the occasional freeze as described by others; admittedly this was mainly using 10.4.10. I also had the screen corruption in the area of cover flow within iTunes.
It seems more stable since upgrading to Leopard.
What concerns me is not knowing exactly what the latest firmware is correcting and why this isn't necessary for all new Mid 2007 iMacs?
I'm sure it would be comforting for all new iMac owners to know they can be certain how and why their new iMac is definitely not affected?
Does anyone know why only some particular new iMacs are deemed in need of this firmware update?
Please, please Apple issue a statement to clear up all the confusion about this issue, this will stop your loyal supporters from worrying unnecessarily?
Mike (Version 1.0)

What to do if Windows displays an "iTunes.exe - Corrupt File" message

Greetings fellow Podders, Resident Furball here...
It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
<hr>
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
iTunes: iTunes.exe - Corrupt File
The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
<hr>
Don't panic!
If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
<hr>
What's causing this error?
To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
But this firmware bug was corrected in iPod Updater 2005-06-26.
Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
<hr>
Okay, so what do I do if I see this error?
In short, as Apple have recommended in their KB article:
Restore your iPod, using the latest iPod Updater.
Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
<hr>
Okay, I've Restored, but the error is still coming up
Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
Chkdsk errors that are not fixed with a Restore are most likely down to two things:
1) A physical issue on the iPod itself
or
2) An issue on the computer's operating system
Here's where it gets woolly. There are a variety of things you could try...
Format the iPod in Windows
This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
To do this:
1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
2) Open My Computer and locate your iPod
3) Right-click the iPod and select Format
4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
5) Hit Format
6) Then Restore your iPod as normal.
Run the Chkdsk utility
You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
1) Enable Disk Mode as above
2) Determine the drive letter of your iPod from My Computer
3) Go to Start, Run
4) Type cmd. Hit Enter to take you to the Command Prompt.
5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
Run Windows ScanDisk
ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
1) Enable Disk Mode
2) Right-click the iPod in My Computer, select Properties
3) Select Tools
4) Select the option to scan the disk for errors
Try changing the Drive Letter of the iPod
Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
Try changing Hardware Policies for the iPod
The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
1) Enable Disk Mode so the iPod appears in My Computer
2) Right-click the iPod in My Computer
3) Select Properties
4) Select Hardware Policies
5) Select Optimize for Performance (instead of Optimize for Removal)
6) Restart your computer.
Contact Apple for a replacement iPod
Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
<hr>
Thanks!
Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
Happy Podding folks!
Kind regards,
Gopha.
<hr>
References
1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
3) Chkdsk is fixed by iPod Updater 2005-06-26.
4) Different flavours of chkdsk.
5) Happy Birthday chkdsk!.
6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)

iPod Updater 2006-03-23 has been released
iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
What's new in iPod Updater 2006-03-23:
- Volume limit
- Bug fixes
I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
Kind regards,
Gopha.

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help-

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…

Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

TS1717 I need to reinstall itunes as I have a message saying that this copy of itunes is corrupted or not installed correctly. Is there a link to reinstall without losing all my music stored? Thanks.

I need to reinstall itunes as I have a message saying that this copy of itunes is corrupted or not installed correctly. Is there a link to reinstall without losing all my music stored? Thanks.

Just reinstall iTunes. I done the same thing without losing my iTunes library.
BUT if you did lose your music follow through these:
Downloading past purchases from App Store, iBookstore, and iTunes Store.
How to use your iPod to move your music to a new computer
In the near future, check through these (if nessessary):
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

When I try to open Itunes I get this error msg, 'This copy of iTunes is corrupted or is not installed correctly. Please re install iTunes (-42404), I have tried repairing

When I try to open Itunes I get this error msg, 'This copy of iTunes is corrupted or is not installed correctly. Please re install iTunes (-42404), I have tried repairing, no joy, uninstalling and re installing, no joy. Any ideas?
<Subject Edited by Host>

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

When I try to access iTunes, I get a message that the copy of iTunes is corrupted or not installed properly and to please reinstall iTunes. How can I do this without losing my music library? thank you, Marty

when I attempt to access iTunes, I receive a message reading, "this copy of iTunes is corrupted or installed improperly, please reinstall iTunes," How do I do this and not lose my existing music library?

Hello, marty51.
I would start by removing iTunes and all of it's components in the order specified of this article. Your iTunes Media folder will not be affected.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Once uninstalled, download and install a new copy of iTunes.
If you experience any issue or error when attempting to uninstall any component, these articles will help you resolve those conflicts.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/ts3074
Cheers,
Jason H.

HT203175 My Windows XP recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes." I have never had problems in the past. Is this a real m

My Windows XP software recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes."
I have not used iTunes for several weeks so the issue may not be related to the last Windows XP automatic upgrade. I have never had problems with iTunes in the past. Is this a real message or perhaps a virus?
Before I reinstall iTunes, any thoughts?

It's a real message.
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now?

This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42404)

I updated iTunes and when I try to open it I get the following error message:
This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42404)
I have uninstalled iTunes and reinstalled again and get the same message.
How do I fix this and get iTunes back onto my computer?

See Troubleshooting issues with iTunes for Windows updates.
tt2

"iTunes:iTunes.exe - Corrupt File" help

When I hook up my iPod to my computer, I run Windows XP Professional on a Dell, I get a message on the bottom righ that reads
iTunes:iTunes.exe - Corrupt File
The file or directory \iPod_Control\Device\SysInfo is currupt
and unreadable. Please run the Chkdsk utility.
I remember doing this before and nothing happened. iTunes still works, but sometimes when I want to put a CD on my iPod iTunes will act goofy and won't read the CDs, I'll have to restart the program. Any help with this?

hi Eric!
the chkdsk issue isn't usually associated with CD hassles (at least, i don't think it is) ... so if you're still having troubles once you've got this one fixed, try reposting again over at Importing and Burning.
But for the chkdsk, you should first proceed to one of the two classic bodies of work in the field:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
love, b

How do i fix an itunes.exe - corrupt file?

need help gettin itunes running again. started up computer, opened itunes, greeted with an "itunes.exe - corrupt file" notice. advises to "run Chkdsk utility", but how? Also lost ipod a few weeks ago, so how else can i fix?

Assuming you have AVG then yes, a second patch has apparently been released to day which may resolve the issue. See this post for general advice.
If you don't see the .itl file extension then don't add it to the filename of the renamed file.
iTunes Library 2012-09-22.itl > iTunes Library.itl
iTunes Library 2012-09-22 > iTunes Library
My advice has generally been aimed at Windows users, but if you have AVG on a Mac and that too suffers from this issue then it is worth nothing that at one point the iTunes Library on a Mac was stored without any extension. If you match the name of the empty library file you are replacing it should work.
tt2

IMac 2010 Graphic issue? Can't Figure Out

Okay.... this week we noticed our 24" iMac might be having graphic issues.
we have re-paired permission, reset P-RAM and trash preferences.... but still having the same issue.
we are losing some graphic contrast in the background of each finder or itunes.
in iTunes or Finder, we used to get a seperation between each line via light blue color and white.
now it's all white. i can still see the blue lines if I hover another window over it. the drop shadow from the foreground window will still cast a line.
it's hard to explain.... here is a picture of our finder window with another window on top of it.
noticed the blue and white around the drop shadow area? all of our windows don't have the blue/white anymore.... what could it be?

that worked, thank goodness, thanks! not sure why I didn't try that

Restore failed due to iTunes being corrupt

Attempting to restore from a 'successful' backup got a warning message the restore failed due to a iTunes being corrupt. Found the following log
2013-06-19 13:14:14.979 [8216:f38]: restore library built Dec 21 2012 at 16:17:03
2013-06-19 13:14:14.979 [8216:f38]: iTunes: iTunes 11.0.4.4
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2013-06-19 13:14:15.042 [8216:f38]: iTunes: Using iTunes state machine
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The SAD thing is not only is all my data gone but the phone is not usable it is stuck on a setup screen.
Please help – What has happened to Apple????????????????????

Well I found a article that may help you.
Error 34:
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
http://support.apple.com/kb/TS3694

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Hi Apple Community,
for a short time i have randomly graphic issues. They appear randomly. If i scroll with the mouse or switch to another app, the issues disapperas.
Here is a picture of the issue. It happened in Chrome, Firefox and now iTunes. I have OS X 10.7.2.
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StevenLu

A short update:
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Itunes scrollbar corrupt graphics issue

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