Itunes security update fails when trying to download a song.

I am trying to download a song from iTunes store and get a prompt to answer 3 security questions. I fill them out and enter other required data, then get an error that the answers cannot be saved. Any idea on how to resolve this?

Hmmmm. Head into your Problem reports and solutions control panel. Check your Problem History. Are there problem reports showing up in there which always seem to be recorded when the iTunes crashes happen? (The events may not necessarily be listed as iTunes problem reports ... so check through the entire problem history for reports produced as the same time as the iTunes crashes.)
If you find such problem reports, doubleclick on them to show more information about the problem. Could you please paste copies of the contents of the typical examples of problem reports into a reply here so we can have a look at them?

Similar Messages

I cant get itunes to update and when trying to download the new version it says error i dont want to lose the music i already have

help i tried to update my itunes last night and it wouldnt update now my itunes wont open it says theres an error so i have tried to download the new itunes and it still says error i dont want to lose what music i already have on my itunes

You're using a Mac computer?
You are always at risk of losing your music. If you are worried about it now too it means you don't have a backup. Get one. Soon.

Why do I get a message 'connection failed' when trying to download an app?

Connection failed. when trying to download an app

I downloaded Maverick. I have no idea I need an APP.

Error message when trying to download purchased songs

I purchased some albums on my ipad that synced to my iphone. I'm now trying to download my purchases to my library stored on my PC, but I'm getting an error/warning message along the lines of:
"You can download past purchases for up to 90 days.....You cannot assign another apple id to this computer for the next 30 days".
Does anyone have any ideas? I did have to sign my wife out of itunes before i signed in to download my songs so i assuming its something to do with that.

When trying to download purchased songs on ITunes, it
gives an error message that the network connection
timed out. also gives this error message when I try
to download ITunes software. Can anyone help with
this error? Thanks
I am having the same problem. (err = -3259) and it's not listed in any of the error codes in Apple Support. Weird. Why have an error code and no reference for it.
First it happened when I tried to download a movie and I kept "checking for purchases" - didn't work - checked all my ad filters, privacy filters, firewall settings - didn't work. Then I forgot for a day, went back and it worked. Now I have three episodes of a TV show that will not download and I am getting the same error message. This time it has been a few days though...Someone who knows - Please HELP!!

TS3694 I am getting err= -100000 when trying to download a song

I am getting err= -100000 when trying to download a song

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

Still getting "Software Update Failed" when attempting to download iOS 7 on iPhone 4S.

I've tried countless times now to download iOS 7 on my 4S which is currently running iOS 6.1.3. It downloads completely then in the "Preparing Update..." stage it gives me an error box saying "Software Update Failed. An error occurred downloading iOS 7.0." The same thing happens every time, I've rebooted and reset my pone several times as well as logging in an out of my Apple ID all with no success. It's not like it takes an unusual amount of time downloading or anything, and once it finishes downloading it shows less storage in the "About" section in "Settings" but goes back to where it was once it gives the error message. Just a note, I was able to download iOS 7 on my iPad 3 the day the software was released without a long waiting period or any hassle. I appreciate any input. Thank you.

Thanks for the response. I have 16.5 GB of available space at the moment. I've tried it connected to a wall charger and connected to my wifi, my schools wifi, and my gyms wifi all with no success. I have not tried it from iTunes but after posting this question a few suggestioned discussions came up, one of which recommended backing up to iCloud or iTune and then performing a complete restore. I'm in the process of doing that now, whether it works or doesn't work I will get back to either way. Thanks again.

HT1725 I can no longer download music from itunes store. Happened when I was Downloading from songs dragged from itunes store to a playlist. I tried to downloaad more than one at a time. The download stopped. Now I can not download at all.

I can no longer download music from itunes store. It happened when I was trying to download songs dragged into a playlist. I tried to download more than one at a time. It stopped. Now I cant download at all. Even rebooted my machine.

OK thanks I will try that. I just don't understand why I still can't download new videos as I've deleted the software I installed and I've changed my camera settings back to what they were before when I could download into iPhoto. I perhaps should have mentioned it's iPhoto '08 version 7.1.5. Is there any way of putting iPhoto back as the "default download and view" programme?
It could be as simple as longer (larger) videos - iPhoto does not always handle larger video files well
Is there any way of putting iPhoto back as the "default download and view" programme?
iPhoto is not a download and view program - it is a photo management database program that imports photos - Image Capture is a download program - Preview is a view program
The default program to download your photos is set in the preference panel of either iPhoto or image capture
LN

'mounting failed' when trying to download iTunes8

I'm running OS X 10.4.11 on a PPC G5. I've tried to download iTunes8 (I currently have iTunes7.7, but need 8 for my new iPod), but at the end of the attempted download I get the message 'Mounting Failed'. I have spoken to 4 different operators in 2 different support departments (itunes/ipod support and computer support), but none have been able to help. One even said 'I've never heard of the message 'mounting failed' - perhaps it's a new one I haven't been told about".
Can anybody help?
Thanks in advance.

After looking at so many places/forums/discussion groups, I could only find one real solution for this problem and that was 'hard reset' your phone.
I have to admit that i used to hate this solution the most but it worked for me, infact I'm a fan of 'backup' + 'hard reset' solution now!
Here is what you need:
1. Backup your data/settings
Backup your device settings/data with Nokia PC Suite/ Ovi Suite.
2. Hard Reset
Switch off the phone.
Press GREEN + RED + CAMERA + ON simultaneously until you see the “Select Country” option.
3. Restore
Restore your device using the same utility you used for backup.
Note:
The default password for hard reset is 12345.
I got all my settings back after I restored my device and the OVI app is working like a charm now!

When trying to download free song from radio station web page it makes me log in to redeem a code not sure what i need to do

I am trying to download a free song from a radio station web page. it redirects me to the itunes store but once there it wants me to log in to redeem a code which i don't have. Not sure what I need to do from here to fix this

In Safari, control-click the link and choose Download Linked File. Alternatively, click on the address bar when it's displaying the MP3's URL and press the Option and Return keys simultaneously.
(45532)

ITunes 9 keeps crashing when trying to play a song

My iTunes (with the newest update) crashes not everytime I play a song but it does crash alot.
I'll click a song to play and then nothing will happen and all the words will change into just black lines. Also all of the things on the genius sidebar will have a "broken link" picture on them. Sorry it's hard to explain.
Is there anyway to fix this?
It hasn't happend before I update it.

Hmmmm. Head into your Problem reports and solutions control panel. Check your Problem History. Are there problem reports showing up in there which always seem to be recorded when the iTunes crashes happen? (The events may not necessarily be listed as iTunes problem reports ... so check through the entire problem history for reports produced as the same time as the iTunes crashes.)
If you find such problem reports, doubleclick on them to show more information about the problem. Could you please paste copies of the contents of the typical examples of problem reports into a reply here so we can have a look at them?

Update failed when trying to update a nested object

Hello,
I have an enhanced class called NotifySession. It has a NotifySession type in it. When I try to update NotifySessionType in NotifySession from my transfer object, I get the following error:
16:43:26,021 ERROR [LogInterceptor] TransactionRolledbackException in method: public abstract com.r911.core.dto.IBaseDTO com.r911.core.ejb.IBaseManager.execute(com.r911.core.dto.IBaseDTO) throws java.rmi.RemoteException,com.r911.exceptions.ApplicationException, causedBy:
org.jboss.tm.JBossRollbackException: Unable to commit, tx_TransactionImpl:XidImpl [FormatId_257, GlobalId_scrdpc03//29, BranchQual_] status_STATUS_NO_TRANSACTION; - nested throwable: (kodo.util.FatalDataStoreException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF. {prepstmnt 13784376 INSERT INTO dbo.SessionType (description, SessionTypeId) VALUES (?, ?) [params_(null) null, (int) 2]} [code_544, state_23000]
NestedThrowables:
com.solarmetric.jdbc.ReportingSQLException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF. {prepstmnt 13784376 INSERT INTO dbo.SessionType (description, SessionTypeId) VALUES (?, ?) [params_(null) null, (int) 2]} [code_544, state_23000]
java.sql.SQLException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF.)
at org.jboss.tm.TransactionImpl.commit(TransactionImpl.java:405)
at org.jboss.ejb.plugins.TxInterceptorCMT.endTransaction(TxInterceptorCMT.java:398)
at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:277)
at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:128)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:118)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:191)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
at org.jboss.ejb.StatelessSessionContainer.internalInvoke(StatelessSessionContainer.java:331)
at org.jboss.ejb.Container.invoke(Container.java:700)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.mx.capability.ReflectedMBeanDispatcher.invoke(ReflectedMBeanDispatcher.java:284)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:546)
at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:101)
at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:90)
at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46)
at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:45)
at org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:100)
at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:85)
at $Proxy40.execute(Unknown Source)
at com.r911.core.delegate.BaseDelegate.execute(BaseDelegate.java:50)
at com.r911.core.actions.SessionAction.saveSession(SessionAction.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:216)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve..java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve..java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.jboss.web.tomcat.security.JBossSecurityMgrRealm.invoke(JBossSecurityMgrRealm.java:228)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.jboss.web.tomcat.tc4.statistics.ContainerStatsValve.invoke(ContainerStatsValve.java:76)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:65)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:577)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
at java.lang.Thread.run(Unknown Source)
Caused by: kodo.util.FatalDataStoreException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF. {prepstmnt 13784376 INSERT INTO dbo.SessionType (description, SessionTypeId) VALUES (?, ?) [params_(null) null, (int) 2]} [code_544, state_23000]
NestedThrowables:
com.solarmetric.jdbc.ReportingSQLException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF. {prepstmnt 13784376 INSERT INTO dbo.SessionType (description, SessionTypeId) VALUES (?, ?) [params_(null) null, (int) 2]} [code_544, state_23000]
java.sql.SQLException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF.
at kodo.jdbc.sql.SQLExceptions.getFatalDataStore(SQLExceptions.java:42)
at kodo.jdbc.sql.SQLExceptions.getFatalDataStore(SQLExceptions.java:24)
at kodo.jdbc.runtime.JDBCStoreManager.flush(JDBCStoreManager.java:507)
at kodo.runtime.PersistenceManagerImpl.flushInternal(PersistenceManagerImpl.java:760)
at kodo.runtime.PersistenceManagerImpl.beforeCompletion(PersistenceManagerImpl.java:639)
at org.jboss.tm.TransactionImpl.doBeforeCompletion(TransactionImpl.java:1291)
at org.jboss.tm.TransactionImpl.commit(TransactionImpl.java:339)
... 74 more
Caused by: com.solarmetric.jdbc.ReportingSQLException: [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Cannot insert explicit value for identity column in table 'SessionType' when IDENTITY_INSERT is set to OFF. {prepstmnt 13784376 INSERT INTO dbo.SessionType (description, SessionTypeId) VALUES (?, ?) [params_(null) null, (int) 2]} [code_544, state_23000]
at com.solarmetric.jdbc.LoggingConnectionDecorator.wrap(LoggingConnectionDecorator.java:67)
at com.solarmetric.jdbc.LoggingConnectionDecorator.access$400(LoggingConnectionDecorator.java:19)
at com.solarmetric.jdbc.LoggingConnectionDecorator$LoggingConnection$LoggingPreparedStatement.executeUpdate(LoggingConnectionDecorator.java:649)
at com.solarmetric.jdbc.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:361)
at kodo.jdbc.runtime.PreparedStatementManager.flush(PreparedStatementManager..java:160)
at kodo.jdbc.runtime.PreparedStatementManager.flush(PreparedStatementManager..java:89)
at kodo.jdbc.runtime.UpdateManagerImpl.flush(UpdateManagerImpl.java:357)
at kodo.jdbc.runtime.UpdateManagerImpl.flush(UpdateManagerImpl.java:154)
at kodo.jdbc.runtime.UpdateManagerImpl.flush(UpdateManagerImpl.java:71)
at kodo.jdbc.runtime.JDBCStoreManager.flush(JDBCStoreManager.java:503)
... 78 more
Can someone help me please. Basically all i'm wanting to update is the SessionTypeId field in my NotifySession Table. SessionTypeId relates to the NotifySessionType table.
Did I not set something correctly in my metadata file?
Thanks in advance,
Kathy

Hi Kim,
In the database table there is a relationship with SessionTypeId .
I used the kodo generation tools to generate all my enhanced classes so there is a Class relationship with my NotifySession Class
Here is a snippet of my class
* Auto-generated by:
* kodo.jdbc.meta.ReverseMappingTool$ReverseCodeGenerator
public class Session {
....<<other fields>>
private SessionType sessionType;
public Session() {
public Session(int sessionId) {
this.sessionId _ sessionId;
public void setFromTransferObject(Session to) {
this.setSessionName(to.getSessionName());
<<set other fields>> _
if (to.getSessionType()!_ null &&
to.getSessionType().getSessionTypeId()>0)
this.setSessionType(to.getSessionType);
"Stephen Kim" <[email protected]> wrote in message news:c4aljb$ehr$[email protected]..
How are you trying to set the relation? Is the relation virtual (i.e.
just Id but no SessionType field) or concrete (a SessionType field) It
looks like Kodo is trying to insert a new SessionType instance.
Katherine Harrell wrote:
Hello,
I have an enhanced class called NotifySession. It has a NotifySession_
type in it. When I try to update NotifySessionType in NotifySession
from my transfer object, I get the following error:
Can someone help me please. Basically all i'm wanting to update is the_
SessionTypeId field in my NotifySession Table. SessionTypeId relates to_
the NotifySessionType table.
Did I not set something correctly in my metadata file?
Thanks in advance,
Kathy
Steve Kim
[email protected]
SolarMetric Inc.
http://www.solarmetric.com

"Download failed" when trying to download apps fro...

Hey,
Whnever i try to download an application from the ovi store, the download bar goes upto 100% and then it says download failed. i have tried it many times with different applications. same thing everytime.
one thing i noticed is before i updated to v11 , i never faced this problem. and after updating, i havent been able to download a single thing.
Please help.
N97 Black - V11

After looking at so many places/forums/discussion groups, I could only find one real solution for this problem and that was 'hard reset' your phone.
I have to admit that i used to hate this solution the most but it worked for me, infact I'm a fan of 'backup' + 'hard reset' solution now!
Here is what you need:
1. Backup your data/settings
Backup your device settings/data with Nokia PC Suite/ Ovi Suite.
2. Hard Reset
Switch off the phone.
Press GREEN + RED + CAMERA + ON simultaneously until you see the “Select Country” option.
3. Restore
Restore your device using the same utility you used for backup.
Note:
The default password for hard reset is 12345.
I got all my settings back after I restored my device and the OVI app is working like a charm now!

"iTunes has stopped working" when trying to download purchase

I have Windows 7. This is the first time I have downloaded on this brand new computer. I authorized this computer for iTunes and bought an album. It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc. I have tried this a bunch of times, and each time it says there are less songs to download, but my songs never appear in my music.
thanks for any help....

It shows in my downloads, starts downloading, and when it gets to the end of a song, I get the message "iTunes has stopped working" and choices to close or debug, etc.
Head into your Problem Reports and Solutions control panel (or the Windows 7 equivalent) and open your Problem History. Look for iTunes Problems reports that seemed to occur at the time that you had the Store troubles.
Open the reports and have a look through them. Do they all seem to say the same thing? If so, paste the contents of a typical report into a reply here. (Fingers crossed, that may give us a heads up on the cause of the errors.)

Receiving and err=-36 when trying to download a song purchased on itunes, any suggestion on how to finish the download?

I keep getting an err=-36 error on a few songs from an albumn I just peurchased on itunes. Any suggestions on how to finish getting the songs?

Thanks for the response...
I thought it might be the AV, but it downloaded about 30 tracks without problem, its only the video that was problematic.
I've tried again tonight and got a security alert that the firewall was blocking it. So I've disabled the firewall and the intrusion prevention, logged out and logged back in, but it still keeps displaying a -3259 error.
Unfortunately its a work laptop, so I can't disable the AV as a whole because its locked down, but as I say, I've downloaded music videos in the past without this issue.
I can't get an iTunes Network Diagnostics report as iTunes shuts down everytime I try to run it.

Itunes security update fails when trying to download a song.

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