ITunes Self-Shut Down

I was usingiTunes and it shut it's self down after one of my playing tracks started skipping then and error came up and siad, iTunes malfunction, Send Error Report, Don't Send. I chose to send the report and nothing happened then I went back onto iTunes and found that the money I had in my account was gone...all of it. Can anyone help me?
It was also money from a gift card so I tried to re-redeem it and it said it already was redeemed so now I don't know what to do.

That sounds like malware.
Go do an ewido scan. It is catching a nasty Windows problem that Norton and mcAfee and other are missing, that messes with iTunes.
www.ewido.net/en/
That is classic malware infection behavior: something works and then suddenly stops. You might want to curtail your instant messaging, a common source of infestation.

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