ITunes showing playlist but they aren't on my phone

When I have my phone plugged into iTunes it shows a lot of playlist but on my phone I only have one playlist that I created on my phone. I can't add any playlist to myphone from imy computer and I can't drag and drop songs onto my phone! Any suggestions?

Go to this page: Customer Service - iTunes Store Support
Click on the tab Music Purchases then on Lost or Missing Items. Try out the trouble shooting links on that page. If you still can't locate your purchases use the "Email Us" button on that page to contact Customer Services and see if they will authorise another download.

Similar Messages

  • Some of my songs in iTunes show up but they won't play. I get the message that my computer isn't authorized to play them when I only have one computer.

    I recently did the update for iTunes and after I did that I got the error message: MSVCR80.dll file not found.  I followed the suggestions from someone in this community to fix it and now some of my songs aren't playing.  And they are the ones that I purchased from iTunes not CDs that I have and ripped to my iTunes library. I can see the songs listed in my iTunes library as well as on my iPod but yet they won't play.  On my computer I get the message that this computer is unauthorized to play them and to authorize it.  I only have one computer, so I have no idea why I'm getting this message.  And does anyone have any suggestions as to how to get all of the iTunes songs to play again?

    Hello Angel82co,
    It sounds like you have some songs in your library that are not playing, and when you try to play them you are being told the computer is not authorized to play them. I would start by verifying that your computer is still authorized, and take note of the Apple ID that you sign in with:
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    Open iTunes.
    Choose Store > Authorize This Computer from the menu bar.
    You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
    Enter your Apple ID and click Authorize.
    If your Apple ID uses an expired MobileMe account, you can still authorize your computer.
    From: iTunes Store: Authorize or deauthorize your Mac or PC
              http://support.apple.com/kb/ht1420
    If the issue persists, next I would use the following article to double check that these songs were purchased under the same Apple ID you used to authorize the computer:
    Recovering a forgotten iTunes Store account name
    http://support.apple.com/kb/ht1920
    Open iTunes
    Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
    Choose File > Get Info.
    Click the Summary tab.
    The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
    If it is the same Apple ID then I would next delete the song, and re download it from your purchased history, with this article named:
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    http://support.apple.com/kb/PH12491
    Thank you for using Apple Support Communities.
    All the best,
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  • I have many songs in the Music app but they aren't in iTunes for removal.  How do I remove these?

    I have many many songs showing in the Music app but they aren't in iTunes.  How do I remove them from the Music app or get them to iTunes so I can delete them?  Thanks!

    I was looking for it too and apparently it's only avalible in the US. Not sure where you live, but this could be the problem. It was for me.

  • I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually.

    I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually since I have a iTouch and keep all my music there. HELP!!

    Have you tried deleting the songs from Settings?
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  • HT1473 I purchased many songs in 2010 but they aren't in my library. How do I transfer them to itunes? Please!!!!

    they are in my "purchased" list. I purchased many songs in 2010 but they aren't in my library.  How do I transfer them to itunes? Please!!!!

    Hi there,
    You may find the information in the article below helpful.
    Download past purchases
    http://support.apple.com/kb/ht2519
    -Griff W. 

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    You may have transferred all your songs, but your iPad is seeing the library as a different entity.
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  • I just installed a larger hard drive, and used my Time Machine Backup to transfer my info back to the new hard drive. When I open Iphoto, my thumnails are there, but they aren't linked back to the actual photos.I see the photos in my HD. What should I do

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