Itunes shuts down on optimizing photos during sync

Hello
So when I connect my iPad it begins to sync and it goes through steps 1-5 with no problem.  when it gets to step 6 it says it is optimizing photos 1-17 and every time it gets to number 13 or 14 windows dialog shows up and says itunes has to close because of a problem...
This started happening about a week ago and I have yet to find a solution ??
On a side note, I have had every iPhone and never had a problem downloading the updates for it until I got my iPhone 4, and now when I want an update I have to take it to the apple store...any help here I would love too...THANK YOU to ALL !!

I'm having the exact same problem with my 3GS! I had this problem before and it was caused by videos from another camera. This time it's not the case. I didn't have this problem until the update. I called apple care and wasn't much help at all. They of course blamed it on my PC. So frustrating!! So is the recommendation to delete the photo cache from my PC?

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